2026 Period 4 - EN

33 Years of T&T

T&T Iron Rule #1: Upholding Integrity

What sets T&T apart is not just how we’ve become a destination for food discovery. It’s about who we are. At the core of everything we do is Iron Rule #1: Upholding Integrity.

As we grow, we have welcomed so many new people to the T&T family. Most recently, we welcomed over 128 new colleagues over at Erin Mills! For those who recently joined, you may have seen posters in our lunchrooms:

Erin Mills Store Manager, Amaro Li, standing in front of the store’s lunchroom wall that showcases T&T’s Iron Rule #1: Uphold Integrity.

As you may know, this is our vision of Winning Culture:

Unfortunately, we have seen instances to the contrary. We found team members in the Meat Department putting regular meat labels on premium meat, selling them at discounted prices to colleagues, friends, and family. Another time, at the front end of the store, a cashier used customers’ non-member purchases to earn points for their own T&T rewards app.

T&T has a zero-tolerance policy on using your position for personal gain. Unfortunately, we do catch these from time to time, and we sadly had to part ways with these employees. We have the same expectations of integrity for our buyers, suppliers, and other support centre staff. This means things like not accepting gifts or bribes, no “sweethearting” and no kickbacks. No matter your role, we should use company resources wisely.

We expect all of you to speak up if you see something that doesn’t feel right. You can contact our Integrity Action Line at 1-800-525-7868 or at www.integrityactionline.com.

Integrity shouldn’t just be part of our work but part of our everyday life. Upholding integrity is sacred because it’s important to how we hold ourselves as a business, and as a member of our community. When we all operate with integrity, everyone wins. We can be outstanding in the industry, open new stores like Erin Mills, create more jobs, and give the best value for money to our customers!

Tina Lee

CEO

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Driving operations through solid execution

Store Recommendation – Since joining T&T, Bon has upheld a “customer is #1” mindset, consistently delivering stable and outstanding performance across different stores and roles, and has been recognized multiple times as Employee of the Month. He is proficient in applying UKG learning SOPs and food safety procedures, effectively translating them into practice to enhance service quality and operational efficiency, while ensuring accuracy and smooth store operations.

After being promoted to Grocery Supervisor in 2025, he leveraged EIS data analysis to optimize replenishment and promotional strategies. Under his leadership, the team achieved sales growth ranging from 14.6% to 21.7% during key events. He also strengthened cross-department collaboration and new hire training, improving overall team execution and stability. Bon is a key talent who delivers results and demonstrates strong influence.

Precise management, stable operations

Store Recommendation – Candy has served as a Store Administrator over the past two years, demonstrating outstanding administrative management capabilities during a period of rapid store growth. She has provided efficient and stable support, strengthened the organizational structure, and contributed to the store achieving a Top 5 productivity ranking in 2025.

In operations management, she ensures the effective implementation of standards, including a 93% PACE audit score, three consecutive low-risk food safety ratings, and 100% policy compliance, significantly improving operational quality while reducing risk. At the same time, Candy places strong emphasis on team culture, enhancing team cohesion through effective communication and team activities. Professional, detail-oriented, and highly execution-driven, she is a key pillar in maintaining stable operations and driving continuous improvement.

Data-driven, driving performance growth

Store Recommendation - Since joining at the end of 2020, Amy has been a key pillar in the stable development of the CQ store. In 2025, she leveraged her expertise and leadership to drive departmental breakthroughs, turning operational challenges into tangible results. Through data analysis, she optimized processes, improving overall efficiency and management precision.

In terms of sales strategy, she transformed sampling activities into a year-round initiative, driving nearly 20% growth in fruit sales and achieving five record-breaking results within a year. At the same time, she strengthened team capabilities through a “data + feedback” approach and flexibly allocated manpower. While supporting employees returning to work, she continued to drive performance growth. Amy is a core talent who combines strong results with leadership, demonstrating high impact and strong potential for future development.