2026 Period 11 - EN
Updated: 3 days ago
SAP: Getting Ready for Our First Phase
Dear T&T family,
Earlier this year, I shared some of our key goals and priorities, including the work needed to modernize the systems and processes that support our business. The SAP project is a major part of that work; it is an enterprise system that connects information and processes across a business.
SAP: System, Application, and Product
– One of the world’s best ERP systems
ERP: Enterprise Resource Planning
At T&T, it will replace Macola and parts of EIS, our legacy systems that have supported us for many years but are now aging.
I know SAP can sound technical, and for many of us, it may be difficult to picture what it will change in our day-to-day work. But when we look at some of the work our teams do every day, the benefits become much easier to understand. Let me share two examples.
For Master Data, our teams currently manually update key business information in different systems, without consistent standards. With SAP, we'll have one trusted source of information and common standards, helping improve accuracy and consistency. For example, required information, such as supplier details, must be set up before a purchase order is created, so everyone follows the same process.
For Finance, our teams currently spend 8 days closing the books, with a lot of manual work in Macola. With SAP, more tasks will be automated, reducing manual work and improving accuracy. Our long-term goal is to shorten the close to 3 days! SAP will automate routine tasks such as clearing transactions, carrying balances forward and updating foreign currency values.
Why this matters to all of us
You might be wondering, what does SAP mean for me? While the first phase focuses on Finance and Data, SAP is part of a much bigger journey that will eventually touch many parts of our business, including Merchandising, Logistics, our warehouses, IT, and Operations.
Of course, a project of this size is never easy. Our teams are working through risks and preparing for the first phase. We are also planning training and resources to help those most affected understand what is changing and feel prepared for the transition.
I also want to be open with everyone that this journey has been difficult. We are at a critical point in the program, and I know many of our colleagues have been under tremendous pressure and frustration for months. Some have been working long hours, juggling their regular responsibilities while taking on additional project work. I see the effort you are putting in, and I know how much this has asked of you. Let’s all give our full attention, patience, and respect to all our project team members. And if they reach out to you, please do your best to help them to be as successful as they can be.
To everyone across Finance, Merchandising, IT, Logistics and our project teams, THANK YOU. Thank you for your patience, your hard work and your commitment, especially when things have not gone as smoothly as we had hoped.
Jan 3rd, 2027, is our phase 1 go-live date. I want us to be more solution-oriented, have the right decision makers at the right meetings; and drive decisions forward. Let’s support one another and work together to build our foundation.
Tina Lee
CEO
Embrace diverse talents, deliver exceptional customer service
--- Deerfoot Meadow Store, AB --- Store Admin Dept. Michelle Ngai
Originally from Vietnam, Jordan is an extrovert who enjoys interacting with people, making his role as a cashier a perfect fit. He comes to work every day with a smile and a warm, welcoming attitude. Although he didn’t speak any Mandarin before joining T&T, he proactively learned from his colleagues to better serve customers and adapt to his new environment. Today, he can greet customers in Mandarin with phrases like “How are you?”, “Have you eaten yet?” and “Goodbye.” These simple greetings reflect Jordan’s genuine care and his desire to make every customer feel welcome and at home.
Besides his role as a cashier, Jordan also takes on General Service tasks. Young and energetic, he proactively arranges shopping carts and baskets, and also flattens cardboard boxes. Jordan will go wherever help is needed, and will contribute in any way he can to support the store's daily operations.
The Department Head appreciates Jordan’s dedication and flexibility. Jordan performs his duties competently, processes checkouts efficiently, and consistently maintains a friendly demeanor. Here at T&T, we may come from different places and have diverse backgrounds, but we are united by our commitment to provide our sincere service and teamwork. Together, we hope to win alongside T&T!
Our role model - Zhai
--- Brossard Store, QC --- Store Admin Dept. Chloe Zhu
Zhai has served as a Store Operations Assistant in the Cashier’s Department since the BR store opened. Through bitter winters and scorching summers, he ensures the backroom shelves remain organized, checkout counters spotless, and shopping carts and baskets clean and ready for use.
Six months ago, an anxious customer reported losing a gemstone necklace worth over $10,000. Despite everyone’s efforts, it remained missing until the next day, when Zhai found it while deep-cleaning the shopping bag storage area beside the checkout counters. Even as hope dwindled, he remained vigilant, and his persistence paid off. He immediately notified the Department Head to contact and return the customer's necklace right away. Overjoyed to be reunited with her precious necklace, the customer offered Zhai a cash tip in gratitude. He politely declined, explaining that helping customers was part of his duty and that he was
simply happy she had recovered her necklace. The grateful customer later left a Google review praising him by name.
This was not the first time Zhai’s kindness had earned recognition. Previously, he had helped a lost elderly couple return home safely, prompting their children to express their heartfelt thanks on Little Red Book
Zhai’s “Customer is #1” mindset inspires us all.
The smallest crack can bring down the mightiest structure
Asset Protection Dept.
The company recently received a report alleging that an employee had taken food and distributed it to others without authorization. An investigation was promptly launched, and a review of the evidence confirmed that the incident had occurred.
While the monetary value of the items involved may be small, the real concern lies not in their cost, but in the integrity and professional conduct this incident reflects. Regardless of value, no company assets may be taken, given away, or distributed without proper authorisation.
Misconduct often starts small, but when tolerated or repeated, it can escalate. We must protect not only company property, but also the integrity every employee is expected to uphold.
Equally important is how we respond to misconduct. Staying silent, turning a blind eye, or participating only allows it to continue. Integrity is not just a personal standard, but a responsibility to the company, our colleagues, and the entire team.
This case was identified in time thanks to an employee who proactively reported it. Their sense of responsibility and courage gave the company time to investigate and address the issue. It also reminds us that upholding a culture of integrity is everyone’s responsibility, not just that of any one department.
Great structures can collapse from the smallest cracks. Serious problems often begin with overlooking minor issues. Upholding integrity starts with every small choice we make. Protecting the company’s culture of integrity is everyone’s responsibility.
Reborn Through Challenges, Shining Bright:
The Story of T&T North York’s Grand Opening
North York Store, ON --- Store Admin Dept. Candy Li
The North York store was formerly a Loblaws location with a history spanning more than 20 years. From the moment we took over the site and began its transformation, every single day became a race against time.
With only one month remaining before the grand opening, the last thing we wanted to see happened — an aging water pipe suddenly burst, flooding the entire back-of-house area. Faced with a floor covered in water and a scene of chaos, no one complained, and no one backed down. Everyone rolled up their sleeves, cleared the water, rescued equipment, and worked tirelessly to restore the wiring and operations. The lights stayed on late into the night because everyone understood one thing: every step backward meant delaying our opening by another day, while every extra effort brought us one day closer to welcoming our customers.
After every hardship comes a reward.
On opening day, the store set a new sales record for a store opening in Ontario. During its first seven days, it ranked first among Ontario stores in both cumulative sales and number of transactions.
Behind these impressive numbers was an extraordinary amount of hard work and dedication.
During the opening period, the back-of-house team handled more than 120 pallets of incoming deliveries each day. The sounds of forklifts, inventory checks, and shopping carts echoed from early morning until late at night. The sales floor was constantly busy, while long lines of vehicles stretched into the parking lot. Our colleagues replenished shelves and helped direct traffic, working until their voices were hoarse and their feet were sore.
It was an experience that was both exhausting and exhilarating—one we will never forget.
None of this would have been possible without every member of the NY store team or the unwavering support of the ESC departments, who stood shoulder to shoulder with us, day and night.
On October 30, we held a Grand Opening Appreciation Celebration to recognize everyone’s hard work. A message on the wall captured the spirit of the occasion, and we would like to dedicate it to everyone who helped make the new store a reality:
“We are all shining stars. Brought together by fate, we shine because of one another.”
One person’s light may be limited, but when our light comes together, we can brighten one another’s path and illuminate the way to an even brighter future.
May North York store continues to thrive and reach even greater milestones in the years ahead—shining brightly as a new landmark in Ontario.
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