加東版 2023 第三期
尋根、傳承、高飛，
慶祝創業30年
今年，是我們大統華的30週年慶，這是一個非常重要的里程碑。我首先要感謝大家，和感謝所有過去為T&T打拼過的老同事，大家一棒接一棒，一代接一代，把T&T打造成現在這麼棒的樣子。沒有大家的努力和付出，T&T的成功是不可能的。謝謝你們！
從Cindy創辦第一家Metrotown Store開始，就為T&T畫出了很清楚的藍圖，那就是「新鮮第一，顧客滿意」，要為華人鄉親，和多元文化的所有家庭，創造一個「新鮮的世界，東方的風情」的現代化大超市，這也是我們的「不忘初心」。
2014年，Cindy退休了，由我們年輕的一代接班，雖然碰到好多困難，大家還是一起交出了一張漂亮的成績單。我們不但向下扎根，並不斷開出新店，去年底甚至把分店開到法語區的魁北克，真正走出了華人的舒適圈，走進了多元文化的所有家庭。
慶祝30歲生日，我也送給每一位夥伴一本Cindy的新書。Cindy把大統華一路走來的故事，都寫了下來，是T&T的尋根，也是我們的傳承——不管如何世代交替，不管再有多少新同事進來，大家都會知道：大統華的夢，是從哪裡開始的；大統華的路，是怎麼走出來的。
今年開始，我們還要跳得更高、飛得更高。我們會繼續在加拿大服務更多社區，更會往南跨過邊界，去追求更大的夢想。讓我們以最謙卑的心，去勇敢面對時代的進步和變化，不斷創新，守住我們的價值觀，用贏的文化做支撐，向上成長為真正世界級的零售業！
Tina Lee
CEO
拾籃小記
作為OW店的雜務支援，我的職責之一是負責收回並消毒已被使用過的購物籃。分店出入口都貼有「購物籃只限超市內使用」的溫馨提示。
一個傍晚，超市發生一件令人意想不到的事情。我正在出口幫客人解鎖購物車時，看到收銀員曲燕燕提醒一位客人請不要把購物籃拿出超市，而那位客人提著籃子就要離開。我趕緊擺手想請客人停下來，就在這時，剛下班的保安劉師傅也追了出來，我緊隨其後。最後那位客人扔下籃子，上車而去。劉師傅拍下了車牌，並說籃子裡都是未付款的商品。
我收回那一籃子的商品，非常感慨。全靠火眼金睛的燕燕、有責任心的劉師傅下班後仍來幫忙，同事們的互助合作，保全了公司的財產。大家都盡忠職守、誠實正直。而這些共同的大統華價值觀，讓員工產生歸屬感，盡心維護這個大家庭。有感寫了這篇拾籃小記，也藉此表達對燕燕和劉師傅的敬意。
(Ottawa分店) 收銀部John Zhang
準時上下班，展現責任心
每位員工都知道根據班表準時上下班的常理，然而實際上這常理卻經常不被重視。
近日分店內出現越來越多同事不準時上下班的行為，包括：沒有通知主管就無故遲到兩個小時；上班遲到早退或早到早退，認為可以自己安排工作時間；不遵守小休時間，超時休息。分店內所有崗位的班表都是依據營運需求來安排的 ，若有同事不按班表上班，會為營運帶來很大的影響。首先會影響其他同事的工作安排與工作量，導致無法提供高質量的顧客服務，從而造成顧客抱怨，最終影響銷售。由於以上行為會對公司帶來損失，所以有這些行為的同事，公司會嚴肅看待，並給予紀律處分。
守時，是一種態度，在工作上是個人的責任。公司贏的文化「權責分明」，就是要同事們了解自己的責任，並對自己的工作負責，其中包括不讓自己的行為影響其他同事的工作內容及安排。因此按時到崗位工作，配合營運需求，是實踐權責分明的基石。
(人力資源部)
2023 P2 分店最佳員工榮譽榜
2023 Period 3
Celebrating the 30-year story of root-searching, inheriting, and soaring high
This year marks the 30th anniversary of T&T, a significant milestone for our company. As we celebrate our 30th anniversary, I want to take a moment to express my heartfelt gratitude to each and every one of you. It's your hard work, dedication, and passion that have brought us to where we are today, and I am truly honored to lead such an amazing big family.
From the first Metrotown Store founded, T&T's success has been built on the foundation of a clear vision - "Customer is #1" & "Lead in Fresh". This vision has enabled us to create a modernized supermarket for Chinese and diverse cultural families and build a "fresh world with oriental style". We should always keep our original intentions in mind as we move forward.
Under the leadership of Cindy, we have weathered many storms and grown into a successful company. Even after her retirement, we continued to deliver a beautiful report card together. We have rooted ourselves, opened new stores, and even expanded our reach into the French-speaking region of Quebec. This is a testament to our commitment to breaking out of our comfort zone and entering the homes of diverse cultures.
To celebrate our 30th birthday I gifted each of you with a copy of Cindy's book. Her journey is a legacy of T&T's roots-searching and an inheritance for us. Regardless of how generations change or how many new joiners come in, the bittersweet ups and downs in the story remind us of where our dream started and how our path was paved.
Starting this year, we will jump higher and soar higher. We will continue to serve more communities in Canada, and we will cross the border to pursue more ambitious dreams. Let us face the progress and changes of the times with the humblest heart, innovate continuously, hold on to our values, and grow upwards with a winning culture to become a truly world-class retail industry! Together, we have a bright future ahead of us, and I am excited to see where our journey takes us next.
Tina Lee CEO
The shopping basket incident
As the OW store's General Assistant, one of my responsibilities is to retrieve and sanitize used shopping baskets. The store's entrance and exits all have signs put up as a gentle reminder to our customers that shopping baskets are limited to in-store use only.
One evening, an unexpected incident happened at the store. While I was assisting a customer at the store's exit, I saw Cashier Yan reminding a customer not to take the shopping basket out of the store. But that customer proceeded to leave with it anyway. Just as I was waving my hand to stop the customer, our Asset Protection Officer Liu - who had already clocked out - ran after the customer, with me following behind. In the end, the customer threw the basket down and drove off. Liu took a photo of the car's license plate and said the basket was filled with unpaid items.
I was extremely moved as I retrieved the basket of goods. Thanks to our sharp-eyed Yan and the responsible Liu who came to our help even though he was off-duty, we were able to protect the company's property. They displayed dedication and integrity, and these common T&T values are what gives our employees a sense of belonging and prompts them to protect our big family. I would like to take this opportunity to express my deepest respect for Yan and Liu.
(Ottawa store) Cashier Department John Zhang
Practice punctuality and demonstrate responsibility in the workplace
Getting on and off work on time according to the shift schedule is common sense for every employee, yet it seems to never be taken seriously in practice.
There's been an increasing number of store employees recently who have not followed their work schedule, some of these incidents include: starting a shift two hours late without notifying the supervisor; working according to their own schedules - coming in late yet leaving early or starting work early and leaving early; exceeding the dedicated break time. The schedule for each position in the store is arranged based on operational needs. If any employee doesn't follow, it could impact the store's operations. This behavior inadvertently affects other colleague's workloads and customer service quality. This in turn leads to complaints from unsatisfied customers, and ultimately affects sales. As this behavior results in losses for the company, it will be taken seriously, and employees will face disciplinary action for this behavior.
Punctuality is an attitude and a responsibility at work. The company's winning culture of having a clear sense of ownership is to ensure colleagues understand and take responsibility for their own work, this includes not allowing their own behavior to affect other colleague's work. Starting work punctually to coordinate with operational needs is the cornerstone of this winning culture.
Human Resources Department
2023 P2 Outstanding Staff of the Store
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