前不久，剛與大家分享了三個發生在我們店裡令人遺憾卻真實的故事，簡單回顧
故事1
A員工利用自己在肉部上班之便，買肉虛假稱重以1折打價。付款時被收銀同事發現重量和價格明顯偏低，A員工說是自己不小心稱錯打錯價格了，說是要回肉部去重新稱重打價。誰知他不但沒回去重新處理，反而在45分鐘後想不付款就直接離開，終於被保安大哥攔下。事後採訪中，A員工表示自己已準備回國發展，所以對自己不好的行為並不在乎，最終分店按照員工行為準則，將這件事報警處理。
故事2
B員工在菜部上班上貨時，拿了海鮮與蔬菜暗藏在推車下，之後再裝入袋中貼上綠色已付款貼紙，離場時想只跟收銀同事要塑膠袋，不付款就將東西帶走。事後採訪中，B員工坦承想欺騙收銀員蒙混過關，分店也按照員工行為準則，將事件報警處理。
故事3
季度結算時，某部門主管發現第三季度業績已達標，因此在已收貨的情況下，未將供應商在第三季度期間提供的發票及時輸入系統，而是留到了第四季度再入帳。
沒想到這麼快，又有兩件事破壞了我們文化的第一天條「誠實正直」。
在大統華，有兩個規定大家都知道，一是不弄虛作假，另一個是不為自己預留商品。
然而，最近在同一家分店，就接連發現了兩件違反規定的事情，而且是多名同事 ─ 包括管理層 ─ 都有參與。
第一件是NPS作假事件
大家都知道，NPS (Net Promoter Score) 是我們對顧客的一項意見調查，希望了解客人對我們的各項服務是否滿意。我們非常重視NPS，NPS也是衡量各分店成績的一項指標。但是，某部門主管卻為了成績好看，不惜弄虛作假，竟讓部門員工，收集顧客不要的收據，用員工自己的手機假冒顧客上網，為自己的部門大講好話，擦胭抹粉。員工和主管都知道這是不對的，但卻做了假。
第二件是為自己預留商品事件
儘管從入職的第一天開始，分店同仁就已經被告知，不要預留商品給自己下班時購買，而且我們在了解此事的過程中，有二十幾名不同部門員工都說，主管在Huddle常常提醒、重申這項規定，但令人難過的是，這樣的事在分店還是經常發生，而且不止一名員工犯錯。
A員工主動坦白：「除非有非常好的商品，才會留給自己下班時購買，但次數不多。」
B員工說，曾聽見同事讓菜部員工「挑點好的，我之後買。」
C員工承認，自己曾預留商品，下班時購買。
D員工說，有時因爲趕時間，下班時就直接從後場拿商品出去結賬付錢。
兩件事，都是明明知道是錯的，卻還是做了。
我們是大統華大家庭，但有少數家人卻讓我們一再失望，這是我們絕對不願看到、不能容許的。家人犯錯當然要接受家規處分，承擔相應的後果。這次，不論是管理層員工，還是基層同事，都按照情節輕重受到紀律處分，最嚴厲的是Final Warning。
最後,我們再一次提醒所有家人：誠實正直，是我們的首要家規。大統華是個大家庭，只有家人嚴守家規，我們才有更好的發展。
希望不會再有類似的事發生，大家不要再心存僥倖，我們對於此類事件今後將會採取更嚴厲的紀律處分。
Family rules disciplined those who breached
Not long ago, we shared three sad but true stories that happened in our stores. Let’s simply review the cases.
Story A Staff A was taking advantage of working in the meat department by buying meat with false weight that came up with a 90% off price. While he was paying, the cashier found out that both weight and price are relatively low. Staff A said he made a mistake in the weight and he will re-weigh the meat for the right price. However, he did not correct the price, instead he wanted to leave after 45 minutes without paying the item and was stopped by our security guard. After the incident, Staff A said he is going back to China for development and does not care about his fault. The case was subject to the employee code of conduct and reported to the police. His behavior will remain on the criminal record for life.
Story B
While Staff B was doing replenishment in the produce department, he hid some seafood and vegetables in the bottom of the cart. After that, he packed them up and put the stolen green “Paid” sticker on the plastic bag. When he was leaving, he only asked the cashier for plastic bags and did not pay for those items. In the end, he admitted that he cheated with the green sticker. The case was handled according to the employee code of conduct and reported to the police.
Story C
At the quarterly settlement, a department head found that the third quarter result has been met. Therefore, he did not promptly enter the suppliers’ invoices for the third quarter and hold on to them for the fourth quarter.
Recently, there are two other incidents that are related to the violation of our iron rule “Uphold Integrity “again.
In T&T, there are two rules that all of us must be familiar with: No falsification and do not reserve goods for oneself. However, the violation of those rules happened in one of our stores and numbers of colleagues were involved, including the management.
The first incident is the falsify of NPS
As we all know, NPS (Net Promoter Score) is the customer satisfaction survey that helps us to understand our customers’ feedback about our services. We valued NPS and it is also an indicator of the performance of each store. In order to have good result, a Department Head asked her department workers to collect those unwanted receipts and imitate as customers for giving good reviews. Both Department Head and workers knew those reviews are discredit, but they still make falsification.
The second incident is reserving goods for oneself
Even all the employees have been told that do not reserve goods for one self’s after work purchase and Department Heads also clarify the importance of this rule regularly, these kind of sad incidents are still happening in our stores, and there are more than one staff violating this rule.
Staff A confessed: "I will only reserve the products for after work purchase, only if they are very good products and I seldom do that". Staff B said that he heard colleague telling the produce department staff to “pick some good one and I will buy it later". Staff C admitted that she reserved goods for after work purchase. Staff D mentioned that when she is in a rush, she will get the products from warehouse and pay right after her working shift.
From the above two incidents, both acts are obviously wrong but they still do it.
We are the Big T&T, Big family. Sadly, we have a small number of family members let us down. We do not want this to happen and zero toleration on any breaches. If any of us violate the rules, you will have to be punished and bear the consequence. This time, no matter the management staff or the junior staff, all will be subjected to the Employee Code of Conduct and the most severe result is getting a Final Warning.
We would like to remind all our family members: Uphold Integrity, our most important rule. T&T is a big family and we could only have better development, if our family strictly follow our rules.
We hope this will not happen again and please do not take any chances. We will take more stringent actions in the future for the similar violation.
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