加西版 2024 第五期
員工店內偷竊，
立即解雇送警
親愛的夥伴們，
在我們贏的文化十大天條中，第一天條就是「誠實正直」！它是我們許多人從小在家就養成的價值觀。在家裡很重要，工作中更重要。然而，我們總還是有同事做不到誠實正直，最常見的，就是員工偷竊！
你敢相信嗎？最近有一家分店負責收貨的同事，竟然想從火災逃生門偷運商品出去！還有兩名廚食部同事與一名收銀同事合夥，不付款就帶走商品！
這實在令人震驚，也完全不能接受。今天我要把話說清楚 – 我們對任何違反誠實正直的行為，絕不姑息！公司一直在擴充資產保護團隊，並導入新科技，違規的行為都會被抓包！
而令人遺憾的是，有一些我們的前同事，就因為員工偷竊，嘗到了無法挽回的苦果。要知道，公司對員工偷竊的懲罰是立即解雇，並報警，而警方的記錄將永久留存！千萬不要心存僥倖，換來一生背負案底，還會讓你在未來找工作時處處碰壁。
所以我今天對大家的要求很簡單：不要心存僥倖從公司偷竊，萬勿以身試法！反之，如果看到有同事從公司偷竊，必須馬上舉報！舉報很重要，如果不聞不問，最終受害的將是我們所有的人！
歸根結底，如做不到誠實正直，大家都要付出代價：店內購物要支付更高的價格，工資和員工福利還可能縮水。做正確的事永遠都是最好的選擇。維護T&T的良好信譽，同時也是維護我們個人的聲譽，只有這樣，我們才能共創美好未來。
Tina Lee
CEO
暖心的感謝
(Lansdowne分店) 分店行政部Leo Kao
每當顧客到結帳櫃台時，Susan都會親切地問候，將顧客帶入賓至如歸的氛圍。
Susan分享過一個讓她印象深刻的情節：一位年邁的顧客在她的櫃台結賬，手顫顫巍巍地拿著錢包，一臉着急。她溫馨地提醒老人家不用急，並主動幫助老人家清點硬幣。付完款後，還主動幫老人家裝袋並把袋子放進手推車裡，老人家很開心地握著她的手連聲說謝。其實這些本來就是我們的服務標準，但聽到顧客發自內心的感謝時，還是會讓Susan感到特別的溫暖，因為這正是顧客對她的專業服務及友善態度的認可，而這些正是她工作中最大的動力和快樂所在。
Susan說：「在大統華工作，我感到很驕傲和自豪，這個很溫馨且有人情味的大家庭就像是我的第二個家。讓顧客有賓至如歸的感覺，秘訣就在我對工作的熱愛和歸屬感。」因為有了這些想法，她總是很自然地把快樂氛圍帶給大家。希望大家都能夠像Susan一樣快樂有衝勁，也鼓勵大家將工作中的溫度傳遞給顧客與同仁，時刻分享「顧客至上」和「樂在工作，開心生活」的公司文化。
感恩別人的付出
(分店支援中心) 行銷推廣部Ray Wang
人生的旅途中，我們常常會遇到值得感恩的人和事。正如我在大統華工作的經歷，每一天都充滿了感動和感激。
我最初的工作是貨倉的揀貨員，每天下午2點工作到晚上10點，疲憊不堪。然而，Supervisor Ben每天下班都會真誠地對我們說一聲：「謝謝，辛苦了！」這份關懷和尊重，讓我倍感溫暖和感動。
後來，我先後在分店海鮮部、分店支援中心營運部和行銷推廣部工作，聽到最多最美的讚揚就是來自同事和主管的「謝謝」，一張張感謝卡成為我最為驕傲的資本。
如今，我負責商品推廣的視頻拍攝製作，我想感謝支援中心各部門及分店同事的大力支持與協助。無論是材料準備、人員和場地調度，以至畫面創意和拍攝手法，同事們都給予了極大的支持和建議。
常懷感恩之心，感恩別人的付出。在這個充滿溫暖和關愛的大家庭裡，我學會了感恩和付出。每一個同事，每一次幫助，都包含我心中最深沉的感激。
或許，正因為有了這份感恩之心，我們才能在困難面前堅持不懈，不斷前行。願我們永遠懷著感恩之心，將這份愛傳遞下去，讓大統華因我們而更美好。
決不允許在網上發表負面言論
人力資源部
當今社交媒體盛行，在網上發表言論十分普遍。我們在強調言論自由的同時，也應意識到負面言論會帶來的責任。近期，就有同事因未以尊重且正確的方式談論公司及同事，包括惡意攻擊並洩漏同事個人隱私，需要為其錯誤行為負起責任。
在公司裡，每一位同事，包括管理層，都有表現得不盡完美的時候。當同事感到委屈或不滿時，可以循公司不同的渠道求助和反映。我們鼓勵同事發聲分享想法和需求，共同解決問題，營造更好的工作環境。不過，大家須謹記要使用正確的方式與管道。在網上惡意攻擊同事或公司、發表負面言論、洩漏同事隱私信息或公司機密信息，都屬違反規定，公司決不允許。
同事間互敬互重是公司強調的文化之一，公司不會容忍任何有損他人聲譽或隱私的行為。這樣的行為不僅會對整體工作環境造成負面影響，更可能帶來法律問題。期待所有同事遵守公司的行為準則，共同維護和諧的工作氛圍，以促進個人成長和團隊的成功。
2024 P4 分店最佳員工榮譽榜
Western Region 2024 Period 5
Upholding Integrity at T&T
Dear Team,
There is a reason why “Uphold Integrity” is #1 in our 10 iron rules. It represents values that many of us from Asian families were raised with. It’s important at home, and it’s important at work. Yet, it is something that we struggle with. The most common way this rule is broken? Theft by employees!
Can you believe that a store receiver recently tried to sneak merchandise through a fire exit? Can you believe that TWO kitchen staff colluded with a cashier to check out unpaid products?
This is shocking. And this is unacceptable. Let me be clear today – we have zero tolerance for breaches of integrity. We have been building up the Asset Protection team and technology, so perpetrators will be caught.
It’s disappointing that some of our former colleagues had to learn the consequences the hard way. The penalty for integrity failures is immediate termination from the company. We will file a police report, which will stay on the offender’s record permanently. Don’t risk tarnishing your reputation with a criminal record which will affect your employability the next time you apply for a job.
So my ask of you today is simple. When it comes to stealing from the company, don’t do it. If you see anyone behaving this way, report it. This is important because if we do not hold each other accountable, we all lose.
Ultimately, when we fail to uphold integrity, we all pay the price, through higher prices as customers and lower wages and benefits as staff. Doing the right thing is always the right choice. We have the reputation of T&T, and of us individually, to uphold. This way, we all win.
Tina Lee CEO
Heartwarming gratitude
(Lansdowne store) Store Admin Dept. Leo Kao
Whenever a customer gets to the checkout counter, Susan always greets them warmly, setting a welcoming tone.
Susan shared a memorable moment: an elderly customer was at her counter, holding the wallet with trembling hands anxiously. She warmly told the customer not to rush and help counted the coins. Once the customer paid, she packed and placed the groceries in the shopping cart. The customer was grateful and repeatedly thanked her while holding her hand. While this is our service standard, hearing customers' gratitude warmed Susan's heart, because it was a direct acknowledgement from customers for her professionalism and friendly attitude, which are her greatest sources of motivation and joy at work.
"I feel incredibly proud and honored to be working at T&T, this big warm family is like my second home. My passion for work and sense of belonging is the secret to make customers feel welcome.” said Susan. Because of this mindset, she naturally brings happiness to everyone wherever she goes. I hope everyone can be as happy and have the same drive as Susan does, and encourage you to pass on the warmth to customers and colleagues alike, and always share the company culture of "Customers is No.1" and "Work Life Happy".
Appreciating the contribution of others
(Store Support Centre) Marketing Dept. Ray Wang
Throughout our life, we often encounter people and things that are worthy of gratitude. Much like my experience at T&T, each day is filled with appreciation and gratitude.
My initial job was as a warehouse picker, working from 2PM to 10PM every day exhaustedly. Yet every day at the end of his shift, Supervisor Ben would sincerely say, "Thank you, well done!" His care and respect made me feel incredibly warm and moved.
Afterwards, I worked at the Seafood Department in store, Operations Department and Marketing Department in the Store Support Centre. The best praises always came from my colleagues and superiors with a "thank you", and the thank you cards I received became my source of pride.
I am responsible for producing promotional videos now. Thanks to my colleagues at the Support Centre and stores for all the support and assistance. Whether it's preparing materials, scheduling personnel and venues, and even as far as creative ideas and filming techniques, my colleagues have all given so much support and suggestions.
Always with a heart of gratitude, appreciating the contributions of others. In this big warm family, I've learned the importance of gratitude and giving. Each colleague, every act of assistance, holds my deepest appreciation.
Perhaps it is precisely because of this gratitude that we can persist through challenges and continue forward. May we always hold onto this gratitude and pass on this love, making T&T even better because of us.
Negative online comments are strictly prohibited
HR Dept.
In today's social media-driven world, sharing opinion online is very common. While we value freedom of speech, it is important to recognize the responsibilities and consequences that come with negative online remarks. Recently, a colleague failed to discuss the company and colleagues in a respectful and appropriate manner, including malicious attacks and disclosing colleague's personal information, and needs to be held accountable for their actions.
Every colleague, including management, all experience moments of imperfection. Whenever someone feels aggrieved or dissatisfied, they can seek assistance or provide feedback through various channels within the company. We encourage our colleagues to speak up and voice their thoughts and needs, and resolve problems together to create a better working environment. But it is important to remember to use the appropriate methods and channels. Malicious online attacks towards colleagues or the company, making negative comments and disclosing coworker's private information or revealing company confidential information are all in violation of company regulations and are strictly prohibited.
Mutual respect among coworkers is one of the emphasized cultures within the company, and the company will not tolerate any behaviour that damages the reputation or privacy of others. This behaviour not only has a negative effect on the overall work environment, but may also bring legal issues. We hope everyone will adhere to the company's code of conduct, and maintain a harmonious work environment to promote personal growth and the success of the team together.
2024 P4 Outstanding Staff of the Store
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