加西版 2023 第九期
建立友善包容的工作環境
親愛的夥伴們：
最近，一位曾在我們分店做過的同事Bill Chow，在CBC News投稿了一篇感人至深的文章，他說自己跟許多在加國出生的CBC華人第二代一樣，從小成長的環境說的都是英語，長大後才發現會說華語好方便，並發現T&T是學習中文最棒的地方。文章中描述他在T&T工作9年終於學會了粵語和國語普通話的酸甜苦辣，還有文化尋根的甘苦談。
他覺得在T&T好值得，除了學會了中文，「我被中華美食和音樂包圍，分店裝飾不斷變化，慶祝不同的華人年節，讓我感覺與自己的根更加緊密地連繫在一起」。當他離開T&T時，已打下了繼續自學中文的基礎，如今已能使用互聯網、書籍、詞典、谷歌翻譯以及中文連續劇繼續學習，「當我到兩岸三地旅行時，已可聽懂中文並與人對話交談」。
然而，Bill在文章中也提到一些辛酸和挑戰。
「這並不總是一種愉快的經歷。我的一些同事表示，他們不喜歡與CBC一起工作。他們會說一些不歡迎我的話，比如『你可以去只說英語的地方上班呀！』。午餐時間，大多數員工都表示我不能和他們坐在一起，儘管還有空位……我的午餐最終都是在更衣室或停車場外面的路邊解決……在T&T，雖然我和華人在一起，但我仍然很難融入」。
但Bill為了學中文，都忍了下來，「每當我感到悲傷或不安時，都會提醒自己為什麼要來做這份工作：我想學中文。每一次上工都會給我帶來一個新詞彙、一個新短語、一個新句子、一個新諺語，有時，甚至一個新的髒話。我把學到的每一個單詞都寫在一本我稱之為『T&T聖經』的本子裡」，每晚下班後都會一遍又一遍地複習，直到把粵語和國語普通話統統搞通。
我很佩服Bill學習中文的熱情，也遺憾他碰到了一些不友好的對待。Bill提醒了我們，在T&T，儘管我們可能來自四面八方，但同事間朝夕相處，應有更多的友善和包容。有的同事可以學中文，有的同事可以學英文，大家都能在T&T找到許多學習、成長的機會，探索更多不同的文化和美食。互相了解，互相扶持，大家才會有歸屬感，感受到自己的價值。
我真心感謝Bill分享他的T&T故事，並把原文鏈接在這裡https://www.cbc.ca/news/canada/first-person-t-t-1.6928529。我們的分店越開越多，服務的社區越來越廣，將來還會有更多元族裔的同事加入我們，友善、包容，才會讓我們的路走得更寬、更遠。而且，你想過了沒，如果碰到只會說英語的客人，CBC不正好是你最得力的好幫手嗎？
Tina Lee
CEO
家的守護
「Stop!」郭強一聲嚴厲的呵斥，爲分店保住了至少$1800的損失。
2022年夏天的一個傍晚，當時仍然在海鮮部團隊的郭強，正在崗位上認真工作。此時一位顧客正在從高單價的鮑魚冰櫃内拿取大量商品，這引起了郭強的注意。眼看這位顧客裝滿了兩個購物籃，竟繞過收銀通道直接往店外走，他意識到這可能是有意的「0元購」，於是第一時間向副主管報告，並立刻通知服務臺請保安幫忙。而當那位「顧客」離開分店並將商品放在停在門口的自行車上時，保安還沒趕到現場，郭強情急之下，只好大聲呵斥，果然成功制止。事後，保安問郭強當時不怕嗎？郭強表示，自己無法眼睜睜地看著自家的東西被人拿走。這真的是將大統華當成自己的家一樣守護啊！
由於郭強的老寒腿時常發病，於是在今年初已轉到比較適合他身體狀況的肉食部工作。對，一直守護著分店的他，今次換分店來守護他！
(Metrotown分店) 分店行政Wendy Tao
在穩健中尋求突破 – Grocery Store Layout Team
Grocery shopping是大家生活不可缺的一部分，或多或少總能在店裏留下你的足跡。在T&T的貨架上，你也總能找到當季火熱的推薦、琳琅滿目的商品。我們希望總能給顧客帶來煥然一新，而不斷要求自己尋求突破，注入新的元素，創造新鮮感！因此，我們在這個理念中慢慢孕育，終於在六月份(P7)，迎來了新團隊的誕生 – Grocery Store Layout Team.
過去，我們就依靠專員和調配各店有限的人力資源一起完成分店re-layout的項目。近年來T&T在不停地擴展，分店在北美各地開枝散葉。為了滿足和提升顧客購物的體驗和要求，我們需要做的更好更快。因此，從店裏精心挑選了Eric、Ivan和Jason三位經驗豐富、幹勁十足的年輕人，為不同的分店重新佈局，給顧客截然不同的購物體驗，提昇分店的競爭力。
7月，我們已完成頭號分店的翻新工作，歡迎你過來MT店買買東西，感受一下它的改變。感謝這個團隊的付出，也感謝雜貨商品團隊和分店營運的支持。期待將來你會看到不同的分店在不停地刷新和進步！
(分店支援中心) 營運部John Ng
要想被人理解，請先試圖去理解別人
良好的溝通，是工作中必要且重要的一部分，然而在繁忙的工作中，同事們經常將自己負面的情緒，帶到話語上或是發洩在其他人身上，使合作變得困難重重。
在分店繁忙時，每個人都辛勞地工作著，都有接連不斷的工作要完成，同時還要笑迎顧客。然而，有些同事會轉身把負面情緒發洩到同事身上：原本要詢問對方工作進度或是否需要幫忙，卻變成質疑對方的工作能力；原本想給反饋以提高工作效率，卻變成批評指責。儘管是善意提醒，但使用的口氣或用詞不對，造成原本的善意被解讀成挑刺的批評，日積月累就成了不可解的誤會。
不論是上下級或是平級關係，在進行溝通時，都應互相理解體諒。在開始發表意見或是指出別人的不足之前，重要的是先理解對方的想法，這樣接下來的溝通才會順暢。公司贏的文化鼓勵同事講真話，若有想法或擔憂，可用正面、友善的方式提出來，健康有效的溝通與反饋才能讓團隊變得更好。以後當我們要開口時，多站在對方的立場想一想，先理解別人，才能夠更好的被別人理解。
(人力資源部)
2023 P8 分店最佳員工榮譽榜
2023 Period 9
Creating a Welcoming and Inclusive Work Environment
Team,
Recently, Bill Chow, a former colleague of ours, penned a touching article for CBC News. Bill’s story is one of inspiration as he embarked on a journey to reconnect with his Chinese heritage. It also serves as a moment of reflection for us, both as colleagues and as a company, reminding us of the values we hold dear.
Growing up as a Chinese-born-Canadian, Bill initially didn’t fully appreciate the value of reconnecting with his cultural roots and learning Chinese. He later realized the importance of understanding his heritage, and chose T&T as the starting point for his journey of rediscovery. In his article, Bill shares his poignant nine-year experience of learning Cantonese and Mandarin, along with the challenges he faced along the way.
Bill cherished his time at T&T, finding it incredibly rewarding. He fondly reminisces, "I was surrounded by Chinese food and music. Even the constant change in store decorations that marked different Chinese holidays on the calendar made me feel more connected to my roots". When he left T&T, he had already laid the foundation to continue learning Chinese on his own. Today, he thrives in this pursuit, utilizing online resources, books, dictionaries, Google Translate, and Chinese dramas. Bill’s dedication has empowered him to engage in conversations and confidently navigate his travels in China. He proudly notes, "When I travel in China, I can understand the conversation and reply back in Mandarin".
It saddens me that alongside his accomplishments, Bill also bravely shared some of the pains and challenges he faced during his time with us.
He confides, “However, it was not always an enjoyable experience. Some of my colleagues made it known they didn't like working with a ‘CBC’. They would say unwelcoming comments like ‘there are jobs out there that only require you to serve customers in English’. At lunchtime, most of the staff said I couldn't sit with them even though there were empty chairs at their tables. I ended up eating many a lunch in the locker room or outside on the curb in the parking lot. There at T&T, I was among other Chinese people and somehow I still was not Chinese enough”.
Yet, for the love of learning Chinese, Bill persisted. He writes, “Whenever I felt sad or upset, I tried to remind myself why I was working this job — I wanted to learn Chinese. Every shift of work brought me a new word, a new phrase, a new sentence, a new proverb. Sometimes, a new swear word. I wrote down every word I learned in a book I called my ‘T&T Bible’. Every night after work, I reviewed the contents of what I wrote over and over and over again until it stuck in both Cantonese and Mandarin”.
While I’m proud of Bill's passion for learning the Chinese language, I feel a profound sense of regret for the challenges he faced during his tenure here. This reminds us that while we may come from different backgrounds or speak different languages, we have so much to learn from each other – some of us may want to learn English, some of us may want to learn Chinese. The important part is ensuring T&T is always a welcoming and inclusive workplace, where everyone feels they belong. While the challenges of COVID may have left us isolated in the lunchroom for a time, let’s remember that now is the perfect moment to come together. Let’s sit side by side, share stories, and support each other on our respective journeys. We should all have the opportunity to learn, grow, and realize our full potential within the T&T family.
I extend my heartfelt gratitude to Bill for sharing his T&T journey with us. His story can be found in its entirety at this link: https://www.cbc.ca/news/canada/first-person-t-t-1.6928529. As our T&T family continues to grow and serve an increasingly diverse range of communities, let us commit to fostering an environment of warmth, openness, and acceptance. Together, we can widen our road to success and journey even further.
Tina Lee CEO
Guardian of our home
"Stop!" reprimanded Andy Guo, who in doing so, saved the store from at least $1,800 in losses.
One evening in the summer of 2022, a customer taking out a lot of expensive items from the abalone freezer caught the eye of Andy, who at the time was still working in the Seafood Department. The customer filled two shopping baskets worth of goods before bypassing the cash register and walking straight out of the store. When he realized what was happening, he immediately reported to the Assistant Department Head and asked coworker who was in the service counter to alert security. But that 'customer' left the store and put the goods into his bicycle parked right up front. With no security in sight, Andy yelled out at the person and succeeded in stopping the theft. Afterwards, when security asked Andy if he was afraid, he said he couldn't just stand there and watch someone steal from right under our noses. He truly guards T&T as he would his own home!
As Andy's arthritic leg often acts up, he was transferred over to the Meat Department earlier this year to a position that was more suitable for him. That’s right, he has always guarded our store, this time it is our turn to keep guard over him!
- (Metrotown store) Store Admin Wendy Tao
Seeking breakthroughs in stability - Grocery Store Layout Team
Grocery shopping is an integral part of our everyday lives. On T&T store shelves, you are bound to find the top recommendations of the season along with a wide range of products. It is our goal to bring a new look to our customers and continuously seek breakthroughs, inject new elements and bring customers a feeling of excitement. Therefore, we eventually welcomed a new team in June (P7) - the Grocery Store Layout Team.
In the past, we would rely on specialists and allocate our limited human resources to complete a store's re-layout project. In recent years, T&T has continuously expanded, with stores opening all across North America. To elevate customer's shopping experience, we need to be better and faster. Because of that, we selected Eric, Ivan and Jason, three experienced and energetic young employees to re-layout our stores and bring customers a completely different shopping experience, enhancing the store's competitiveness.
By July, we completed the renovation of our No. 1 store. We welcome you to come shop at our MT store and experience the changes. Thank you for the team's contributions, the Merchandising Grocery Team and store operations for their support. We hope you will see the continuous improvements and refreshing changes at our various stores in the future!
- (Store Support Centre) Operations Dept. John Ng
To be understood, we must first try to understand others.
Good communication is a crucial part of work. In our busy workday, colleagues' negative emotions can often leak into words or result in venting on others, making it incredibly difficult to work together.
When the store is busy, every person still has to great customers with a smile while working hard with a seemingly never-ending list of tasks. However, some colleagues vent their negative emotions on coworkers: from asking others the progress of work or whether help is needed, it turns into questioning others' abilities; from giving feedback to improve work efficiency turns into criticizing others. Despite being well-intentioned reminders, the wrong tone or words used resulted in turning the goodwill into criticisms, thus creating an accumulation of inexplicable misunderstandings over time.
No matter it's between superior and subordinates, or between peers, mutual understanding and consideration are extremely important during communication. When sharing opinion or pointing out someone's shortcomings, it is important to first understand the other person's thoughts to ensure a smooth communication. Our winning culture encourages telling it as it is. Anyone with any concerns or ideas should express with a positive and friendly way. Effective communication and feedback help make the team better. Before we speak, let's try to think from others perspective. We must first understand others to be better understood by others.
Human Resources Department
2023 P8 Outstanding Staff of the Store
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