加西版 2023 第八期
只要其利，不要洩密，
謹慎使用ChatGPT
親愛的夥伴們：
最近幾個月，人工智慧ChatGPT像一陣風，已在生成內容、文件和更多方面，被大家廣泛愛用。然而，在不斷擁抱新科技改善工作的同時，更重要的是，必須對數據安全保持警惕。我們知道有越來越多的同事，在許多工作上越來越依賴ChatGPT，但就像所有新科技一樣，雖然確實能幫上忙，但同時也會帶來不可測的巨大風險。
比如，就有新聞報導，許多上班族喜歡將公司的數據和Excel表格，包括銷售業績、產品信息和財務預測，上傳到ChatGPT做數據分析。在此我要鄭重提醒大家：絕對不能將公司的機密信息，上傳到任何線上AI工具。
原因很簡單，這樣做不僅會造成公司的資安漏洞，還會讓我們面臨潛在的違規行為、法律責任、財務損失和聲譽受損。大家都必須積極主動地保護公司的利益，以及顧客和合作夥伴對我們的信任。數據安全不僅僅是IT部門的事，更是我們每一個人的責任。
又比如，ChatGPT經過人工智慧訓練，能從互聯網上讀取和總結大量數據，生成類似人與人之間的文本答案，雖然可以提供有價值的見解，但確實會帶來洩漏公司和第三方機密信息的風險。
舉個例子，如果你要回覆一封電子郵件，竟複製貼入ChatGPT尋求幫助，那郵件中的所有內容，包括公司資訊、供應商信息、顧客姓名或聯絡方式，都會馬上變成互聯網公開信息，那就麻煩大了。因此大家必須切記，不要將任何機密或專有信息輸入ChatGPT。
一如既往，如有疑問，謹慎行事。如對數據安全有任何疑慮，不要猶豫，隨時向你的經理或IT熱線(分機8400)尋求幫助，或電郵IT.helpdesk@tntsupermarket.com
科技日新月異，許多新工具的確能幫忙我們，工作更高效、行動更有效。但要謹慎判斷、正確使用，我們才能平衡、有分寸地，將人工智慧融入我們的日常生活中。
謝謝大家一起努力，確保機密信息，真正保持機密。
Tina Lee
CEO
不負時光，向陽生長
今天為大家講述的，是一位優秀的女孩如何在分店快速成長的故事。
去年六月，我在分店内的招聘會上見到Cassie，當時，剛大學畢業的她很靦腆，帶著一身書卷氣。當我看到她應聘的崗位是蔬果部冷房管理員時 (Cooler Keeper)，内心犯起了嘀咕。這樣一位嬌弱的女孩能勝任需要負重的崗位嗎？然而，在之後的工作中，我完全打消了顧慮。Cassie從蔬果部的基層崗位做起，不斷認真學習，看似弱小的肩膀強而有力，前場、後場都能見到她忙碌的身影。她那種一絲不苟的工作態度、沉穩的工作方式，贏得了同事和主管的高度認可。經過一年時間，她就從一名普通的員工升至主任、副主管的崗位，成爲分店不可或缺的中間力量。
在大統華LH店開業之際，Cassie做爲骨幹力量去支援。由於住所離LH店較遠，她早出晚歸，從沒有任何抱怨。看來，在大統華這塊肥沃的土地上，我們的小苗已經破土發芽，向陽生長！
(First Avenue分店) 分店行政Fannie Zhang
「我們最新鮮」背後的秘密
顧客是否購買我們的蔬果，考慮的不外乎是價格和新鮮度。因此，確保鮮度就等於確保業績。秉持「顧客至上」和「我們最新鮮」的價值觀，除了在買貨和賣貨時確保蔬果新鮮外，中間還有一個鮮為人知的關鍵——就是保證庫存蔬果品質。
西岸蔬果部的全年銷售額，其中60%的業績來自庫存蔬果(倉貨)，即3,500個貨櫃、70,000板、2,600,000箱蔬果，數量驚人。要保證倉貨的品質，就有賴蔬果部品質監控(QC)團隊的Joe和Nicky了。他們每天在貨倉檢查蔬果，包括開邊檢查，進行甜度和硬度測試，把蔬果分等記錄，再分享給商品部及營運部作為決策的參考。光是單日要監控的蔬果就多達16,000至32,000箱。
蔬果是有生命的，面對庫存量大且變異快的蔬果，要精準拿捏庫存品質，及時反應，壓力確實不小。然而，Joe和Nicky憑多年的經驗和勇於承擔的心，專業盡全力的在背後默默把關，實在很值得表揚。
同時，在此我也想感謝貨倉團隊，有著他們對QC團隊先前一段長時間的關照，才能讓蔬果部有目前的進步。
希望大家以後手拿著我們的新鮮蔬果時，記住在背後默默付出的他們啊！
(分店支援中心) 營運部Harvey Shen
守護好最後一道關卡
我們的收銀員有一個神聖的職責，他們守護著分店的最後一道關卡，任務是準確無誤、禮貌親切地為顧客結賬，讓客人開心滿意地盡興而歸。
常常有收銀員在這最後的把關中，用火眼金睛以及極强的敏銳度和觀察力，成功發現並阻止了一些企圖偷竊或是違反誠信的狀況，非常感謝這些超額完成任務的同事們。
但是，也有個別收銀員反而利用職務之便，自己成了那個違反誠信的人。有的人為親友服務，假裝將商品掃描過機，實際根本沒有掃描；有的人是掃描過後用“void”鍵消除這次操作，但實際上商品已經被拿走；有的人連假動作都懶得做就直接把沒付款的商品放入客人的購物袋；有的人幾番三次把貴的商品打成低價商品代碼，比如青提打成紅蘿蔔……
這樣的收銀員，不但完全辜負了收銀崗位的職責，而且知法犯法，自己參與到盜竊行爲中，公司對此絕不姑息，除了解僱之外還會選擇報警處理。
收銀崗位是分店一道亮麗的風景綫，收銀員就是風景綫上的檢查官，請時刻記得自己的光榮使命，誠實正直義不容辭，幫分店守護好最後一道關卡，謝謝你們！
(人力資源部)
2023 P7 分店最佳員工榮譽榜
2023 Period 8
Navigating the benefits and risks of Artificial Intelligence.
Team,
In recent months, Artificial Intelligence (AI) tools, such as ChatGPT, have attracted widespread usage in generating content, documents, and so much more. As we continue to embrace technological advancements for our business needs, it is important that we remain vigilant about data security. Recently, we have witnessed an increasing reliance on ChatGPT for various tasks. Like all technology, these tools can help us immensely in our day to day lives, but they do also pose risks.
For example, there have been instances in the news of employees uploading company data and Excel spreadsheets into AI tools that perform data analysis. Data compromised included sales data, product information, and financial forecasts. It cannot be stressed enough that confidential company information must not be uploaded to any online AI tools.
Doing so not only compromises our organization’s data integrity, but also exposes us to potential breaches, legal liabilities, financial losses, and damage to our reputation. We must all be proactive in protecting our company’s interests and the trust that our customers and partners have placed in us. Data security is not just an IT issue; it is everyone’s responsibility.
Another example is the use of ChatGPT. ChatGPT is trained to produce human-like text answers and can read and summarize vast amounts of data from the Internet. While it can provide valuable insights, it does pose a risk of unauthorized disclosure of company and third-party confidential information.
For example, if we input an email into ChatGPT for help on a response, everything in the email is now public information. This is a big problem if the email has company information, vendor information, or information about our customers such as names or contact information. Therefore, it is important that we do not input any confidential or proprietary information into ChatGPT.
As always, when in doubt, err on the side of caution. If you have any questions or concerns about data security, don’t hesitate to reach out to your manager, or our IT hotline for guidance at Ext. 8400 or IT.helpdesk@tntsupermarket.com.
As technology continues to evolve, we have many opportunities to leverage these tools as an organization to help us become more efficient and effective. By exercising caution and good judgment, we can take a balanced and measured approach in integrating AI into our daily lives.
Thank you all for doing your part in ensuring our confidential information remains confidential.
Tina Lee CEO
Time is precious, so reach for the skies
Let me tell you a story about the accelerated growth of an outstanding young lady at our store.
I met Cassie last June at our store's job fair. A recent university graduate, she was shy and had a certain bookishness about her. When I found out she applied to be the Produce Cooler Keeper, I felt a bit uneasy. Could a delicate girl like her take on a position that required much heavy lifting? Any doubts I had subsequently dissipated. Cassie started off in a junior position in the Produce Department, she took it upon herself to continuously learn. Her seemingly weak shoulders were strong and powerful, you could see her in the front and back of the store, always busying about. Her meticulous work attitude, steady work style won her recognition from colleagues and the Department Head. In a year, she was promoted to Supervisor, and then Assistant Department Head, becoming an indispensable part of the store.
Cassie provided full support when LH store opened. Since she lived quite far from the store, she often left early and returned home late, but not once did she complain. It seems like our little seedling have sprouted from the fertile soil at T&T, and is growing towards the sun!
(First Avenue store) Store Admin Fannie Zhang
The secret behind "Lead in fresh"
Pricing and freshness are the two main deciding factors for whether customers purchase our produce. Which is why ensuring freshness means ensuring sales performance. Adhering to our values of "customers is #1" and "lead in fresh", besides ensuring produce are fresh when we buy and sell, there is a little-known key factor, that is ensuring the quality of produce in our inventory.
60% of the annual produce sales came from the warehouse in the western region. This translates to 3,500 containers/ 70,000 pallets/ 2,600,000 cases of produce. The numbers are astounding. To ensure the quality, we must rely on Joe and Nicky, our Produce QC team. They check the produce in the warehouse every day, carry out inspections, test for sweetness and firmness, record product grading, and share the result with the Merchandising Dept. and Operations Dept. as a reference for decision-making. They have to monitor on any given day range from 16,000 to 32,000 cases of produce.
With a large inventory of produce that can go bad quickly, it is crucial to accurately gauge the quality of the inventory and respond timely, all of which can be quite stressful. But with years of experience in addition to their strong responsibility, Joe and Nicky always do their best. They are truly worthy of praise.
At the same time, I would like to thank the warehouse team for the support to the QC team that leads the improvement of the Produce Department.
We hope when everyone has our fresh produce in hand, they will remember everyone who has contributed behind the scenes.
(Store Support Centre) Operations Dept. Harvey Shen
Guarding the last checkpoint
Our cashiers have a sacred duty. They are guarding the store's final checkpoint. They must be accurate and kind when helping customers check out so that customers can leave happy and satisfied.
We often have cashiers who use their keen eyes, strong acuity and observation skills to successfully discover and prevent attempted thefts or dishonest behavior. We are truly grateful to these colleagues who have gone above and beyond to complete their tasks.
But on the other hand, there are also cashiers who violate integrity by taking advantage of their positions. Someone pretended to scan products when serving their friends and family, when in fact they never scanned those items; someone voided the scanned items, when those products were taken out of the store; someone didn't even bother to pretend and just directly placed unpaid goods into customer’s shopping bags; and someone repeatedly scanned price codes of cheaper products in place of the higher priced goods, for example scanning the price code for carrots in place of the price code for green grapes.
These cashiers not only failed their duties, but also knowingly broke the law and participated in the theft. The company will not tolerate, and in addition to firing, will also report these incidents to the police.
The checkout area is a vital part of the store, and cashiers act as the inspectors of this area. Please always remember your mission, uphold integrity, and help guard the store's final checkpoint. Thank you!
Human Resources Department
2023 P7 Outstanding Staff of the Store
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