加西版 2023 第十期
謙卑虛心向同業學習
親愛的夥伴們：
今天我要談的，對大統華的成功至關重要，因為超市行業瞬息萬變，尤其是在多倫多這個北美競爭最激烈的市場。
我們在2002年揮軍東進多倫多，那時安省的亞洲超市就像今天美國的一樣：規模有限、傳統保守，讓人想起昔日的唐人街。自從大統華進入多倫多後，整個市場已發生翻天覆地的變化。我們明亮整潔的購物環境、有競爭力的商品組合、親切入微的顧客服務，帶動了所有競爭同業的水準，將多倫多的亞洲超市，從過去的老舊景象蛻變為今天的模樣。
儘管現在新聞報導，都稱大統華是加拿大最大的亞洲超市，但我們更應保持謙卑，不斷學習，尤其反過來虛心向同業學習，這樣我們才能擁抱變革，迎合不斷變化的顧客偏好，在競爭中保持領先。為此，我鼓勵大家在到訪競爭同業時，保持開放、學習的心：
1. 觀摩學習機會：當你到訪競爭同業時，至少要專注於發現他們做得好的或與眾不同的三件事。無論是動線、佈局、商品、陳列、價格，處處都有值得我們學習的地方。
2. 持續改進：即使我們已在日常工作中投入心力，總還是會發現有可以改進的地方。要有好奇心，不斷完善我們的運營。
3. 專業盡全力：我們的目標不只是要有競爭力，更要成為最棒的。只要不斷學習、渴望成長，展現我們是多倫多的亞洲超市一哥，大統華就能在任何地方獲勝，包括多倫多以外的市場，包括美國。
最終，我們要讓顧客成為真正的贏家。通過向競爭同業學習、專業盡全力，我們才能為顧客提供無與倫比的購物體驗，超越他們的期望。
請牢記在心，我們的成功，建立在勤奮、謙卑和追求知識的信念上。只要齊心協力，我們就能在競爭中持續蓬勃發展，永遠成為超市行業中一股重要的力量。
Tina Lee
CEO
耀眼的楊楊
今天為大家介紹工作積極、學習能力強的KW店肉食部副主管楊天元。
楊楊在2020年入職肉食部助理，一開始他對肉食的認識不多，但經過努力學習，加上密集的訓練，很快便獲得同事和主管的認可。憑他沉穩的個性和組織能力，一路累積經驗，很快便晉升為切肉技師，之後轉向分店管理層發展，由肉食部主任再升為副主管。
今年年初，因為他的內外場工作經驗均十分豐富，做事專業盡全力，所以被選派去蒙特利爾支援開店。7月時楊楊又被分店支援中心商品部借調，支援肉食採購工作。相信這個機會，一定可以讓楊楊加深對商品的認知，成為他在這行業發展的寶貴養分。
楊楊除了做事認真和負責上進，他還樂於接受他人意見，又落力培訓新員工，並義不容辭地支援其他需要支援的分店。也因為這個原因，才讓他獲得很多不一樣的機會。楊楊絕對是肉食部的明日之星，未來一定會在大統華綻放耀眼的光芒！
(Kingsway分店) 分店行政部Grace Jiang
分店的助攻手
在分店裡，每每最讓人注意到的就是各銷售部門的同事和商品——蔬果部員工正擺放鮮嫩的菜心呢！雜貨部這個商品有特價啊！廚食部員工端出香噴噴的熱食了！然而，其實除了銷售部門同事在努力地做生意外，還有兩個非銷售部門——收貨部和收銀部在努力地助攻。
先說收貨部，收貨部同事負責驗收和分發貨品，每間分店每星期都需要處理一百多板貨。他們是每間分店的第一把關手，全靠他們專業認真的驗收和後續安排，分店才能展示出新鮮和琳瑯滿目的商品。
至於收銀部，收銀同事長期在收銀通道為顧客掃瞄商品、解決問題，有時還會受到質疑：你有沒有多收我的錢？你為什麼做得這麼慢？然而，收銀同事都始終掛著微笑，專業地服務顧客。不得不提，他們的指標包括不多於1%的收款容錯率 (Cash Over/Shortage)及每分鐘平均掃瞄11.1件商品 (11.1 Item Per Minute)。以這個標準來計算，一位收銀同事1小時就要掃瞄666件商品，8小時就要掃瞄5,328件商品，數字驚人！
由此可見，除了銷售部門，我們還應該感恩有收貨部和收銀部的各位專業助攻手呢！
(分店支援中心) 營運部Raymond Ng
善用福利 保護權益
大家都知道，從九月一日開始，為了幫助同事們對抗通貨膨脹，公司將員工購物優惠折扣大幅度提高到每個月$130元，現在大家應該已經在開心的享受這個福利了。
在同事們都歡欣鼓舞的同時，也想在這裡提醒大家，因為優惠額度一下子高了很多，即使想多惠及親友，還請務必提醒親友們，購物折扣卡必須「本卡使用」，任何影印版或儲存在手機中的照片均不接受。
最近，有顧客拿著手機中的購物折扣卡照片要求打折，並且強調自己沒有被告知電子版本不能使用。此外，之前也發生有同事違規使用其他員工的折扣卡條形碼獲取購物折扣，相關同事已經被給予嚴肅的紀律處分。
購物優惠福利提高了，這是公司給員工及其家屬切實的關愛。我們應該維護公司和自身的權益，不應濫用。請同事們提醒親友一定要妥善保管購物折扣卡，只有持購物卡的「本尊」才能享有優惠折扣，千萬不要把購物卡的照片、條形碼或其他非實體的影像等給別人使用。善用福利，人人有責。
(人力資源部)
今年我們先後在三省舉行了麵包部「蛋糕抹台暨創意造型比賽」和蔬果部「包菜技巧挑戰賽」。兩個比賽均盡顯同事專業盡全力的一面，並在熱鬧歡樂的氣氛中圓滿結束。恭賀各位得獎者!
2023 P9 分店最佳員工榮譽榜
2023 Period 10
Learning in the Face of Competition
Team,
Today I want to touch upon a topic that is fundamental to our success as we navigate the ever-changing landscape of the supermarket industry, especially in Toronto, the most competitive market in all North America.
When we first entered Toronto in 2002, the Asian supermarket scene was like the American Asian supermarket scene today: fragmented, and reminiscent of the olden Chinatown days. Since our entry, the entire market in Toronto has been uplifted. With our focus on a bright and clean environment, competitive assortment, and customer service, we pulled up the standards for all competitors. We have come a long way, shifting the paradigm from what supermarkets in Toronto were to what they are today.
Although the news now labels us as Canada’s #1 Asian Supermarket, it’s important for us to stay humble, and continue to learn from our peers. Our ability to embrace change, adapt to evolving customer preferences, and stay ahead of the competition will depend on our willingness to learn. To that end, I encourage each of you to adopt an open mindset when visiting our competitors:
1. Seek Out Learning Opportunities: when you visit a competitor, focus on discovering at least 3 things that they do well or differently. Whether it’s their store layout, merchandising, or pricing strategy, there are lessons to be learned everywhere.
2. Continuous Improvement: There are always ways we can improve, even if we look at our own day to day. Be curious, and continuously improve and refine our operations.
3. Be the Best We Can Be: Our goal isn’t just to be competitive, it’s to be the best. If we can demonstrate that we are the #1 Asian supermarket in Toronto while maintaining our commitment to learning and growth, we can win anywhere, including markets outside of Toronto, including in America.
In the end, our customers are the true winners of this journey. By learning from our competitors and being the best we can be, we can provide our customers with an unparalleled shopping experience that goes beyond their expectations.
Let’s remember that our success is built upon the values of hard work, humility, and the pursuit of knowledge. Together, we can continue to thrive in the face of competition and remain a force to be reckoned with in the supermarket industry.
Tina Lee CEO
The dazzling Yang Yang
Allow me to introduce you to KW store’s Meat Assistant Department Head Yang Tianyuan. Not only does he possess a strong work ethic, but he's also an exceptionally quick learner.
Yang Yang started off as an assistant in the Meat Department back in 2020. Initially, he had limited knowledge about meat, but through dedicated study and training, he swiftly earned the respect of his colleagues and the Department Head. With his composed demeanor and organizational skills, he gained valuable experience and was quickly promoted as a Meat Cutter. Later, he moved his focus toward store management, achieving yet another promotion from Supervisor to Assistant Department Head.
Due to his professionalism and extensive experience working in both sales floor and backroom, he was selected to support the new store opening in Montreal this year. Then in July, he started to support the Merchandising Department in the Store Support Centre. I'm confident that he would further enhance his product knowledge and will become an invaluable asset towards his career development.
Aside from his sense of responsibility, Yang Yang is also willing to accept feedback, works hard to train new colleagues, and never hesitates to lend support to other stores in need. This is why he has gained many unique opportunities. Yang Yang is undoubtedly the rising star of the Meat Department, and will surely shine brightly at T&T in the future!
(Kingsway store) Store Admin Dept. Grace Jiang
The store's supporting hands
In the stores, what grabs people's attention typically are our colleagues and products in the sales departments - The Produce staff is arranging fresh vegetables! There is a special discount on that grocery product! The Kitchen staff is serving up delicious hot food! However, while our sales department colleagues are hard at work, there are also two non-sales departments - the Receiving Department and Cashier Department- that are working diligently to provide crucial support.
First, let's talk about the Receiving Department. Receiving colleagues are responsible for inspecting and distributing products, handling over a hundred pallets of goods per store every week. They are the first line of defense for every store. It is thanks to their professionalism inspection and organization that the store can display fresh and diverse products.
As for the Cashier's Department, Cashiers stationed at the checkout lanes to scan items, resolve issues, and sometimes face questions like, "Did you overcharge me?" or, "Why are you so slow?" Despite this, our Cashiers still maintain a smile while professionally serving our customers. It is worth mentioning that their benchmark includes cash over/shortage of less than 1%, and scanning an average of 11.1 items per minute. Based on these standards, each cashier has to scan 666 products in an hour, and 5,328 products in 8 hours, the numbers are astounding!
Therefore, besides the sales department, we should be grateful to have these professional supporting hands in our Receiving Department and Cashier Department!
(Store Support Centre) Operations Dept. Raymond Ng
Utilize benefits to protect your rights and interests
As everyone knows, from September 1, our company has significantly increased the employee shopping discount to $130 a month to help colleagues fight inflation. By now, everyone should already be enjoying this benefit.
While everyone is celebrating this fact, we would like to remind everyone that because the discount limit is suddenly significantly higher, even if you wish to share these benefits with more friends and family, please do remind them that the shopping discount must be used with the physical card. No photocopies or photos stored on the cell phone will be accepted.
Recently, a customer request for the discount with a photo of the discount card stored on their phone. This individual said they were not informed electronic copies would not be accepted. Aside from this, there have been incidents where colleagues violated the rules and used other employee's discount card barcodes to obtain shopping discounts. Those colleagues already received severe disciplinary action.
Increasing the shopping discount is the company's way of showing love and care to our employees and their family. We should protect both the company's and our own interests, and avoid any misuse. All colleagues should remind their family and friends to ensure they keep the shopping discount card safe, only the cardholder is entitled to the shopping discount. Do not take a photo of the discount card, barcode or other non physical images of the card for others to use. It is everyone's responsibility to properly utilize these benefits.
Human Resources Department
Cake Masking and Creativity Contest" of Bakery Department and "Packing Skills Challenge" of Produce Department have been held by Province one after another this year. Contestants demonstrated "Be the best we can be" and everyone had fun in the events. Congratulations to all awardees!
2023 P9 Outstanding Staff of the Store
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