加東版 2023 第十期
謙卑虛心向同業學習
親愛的夥伴們：
今天我要談的，對大統華的成功至關重要，因為超市行業瞬息萬變，尤其是在多倫多這個北美競爭最激烈的市場。
我們在2002年揮軍東進多倫多，那時安省的亞洲超市就像今天美國的一樣：規模有限、傳統保守，讓人想起昔日的唐人街。自從大統華進入多倫多後，整個市場已發生翻天覆地的變化。我們明亮整潔的購物環境、有競爭力的商品組合、親切入微的顧客服務，帶動了所有競爭同業的水準，將多倫多的亞洲超市，從過去的老舊景象蛻變為今天的模樣。
儘管現在新聞報導，都稱大統華是加拿大最大的亞洲超市，但我們更應保持謙卑，不斷學習，尤其反過來虛心向同業學習，這樣我們才能擁抱變革，迎合不斷變化的顧客偏好，在競爭中保持領先。為此，我鼓勵大家在到訪競爭同業時，保持開放、學習的心：
1. 觀摩學習機會：當你到訪競爭同業時，至少要專注於發現他們做得好的或與眾不同的三件事。無論是動線、佈局、商品、陳列、價格，處處都有值得我們學習的地方。
2. 持續改進：即使我們已在日常工作中投入心力，總還是會發現有可以改進的地方。要有好奇心，不斷完善我們的運營。
3. 專業盡全力：我們的目標不只是要有競爭力，更要成為最棒的。只要不斷學習、渴望成長，展現我們是多倫多的亞洲超市一哥，大統華就能在任何地方獲勝，包括多倫多以外的市場，包括美國。
最終，我們要讓顧客成為真正的贏家。通過向競爭同業學習、專業盡全力，我們才能為顧客提供無與倫比的購物體驗，超越他們的期望。
請牢記在心，我們的成功，建立在勤奮、謙卑和追求知識的信念上。只要齊心協力，我們就能在競爭中持續蓬勃發展，永遠成為超市行業中一股重要的力量。
Tina Lee
CEO
接受挑戰，勇於承擔
Gisela？當我第一次聽到這個名字時，心裏嘀咕一下，這名字到底怎樣唸呢？我請教了Gisela，她禮貌地說那是西班牙語。她就是WL店雜貨部其中一員。
個子嬌小的她經常面帶笑容，態度積極，充滿陽光，好像沒有什麽事情能難到她。有一段時間，我們部門的人手不足，新人較多。我經常見到她完成自己的工作後，就跑去幫助其他同事。她辦事極具爆發力，即使再忙，還是經常說今天的事今天做完，令我十分佩服。當部門出現問題時，她總能以客觀持平的態度作出反饋，以解決問題的角度切入，而不會光說「都是他們沒做好」，也絕不推卸責任。
最令我印象深刻的是，當我們部門需要一位較有經驗的員工帶領團隊時，我問她想不想嘗試，即使覺得充滿挑戰，她還是想了想就一口答應。就因為Gisela這種喜歡接受挑戰、勇於承擔的個性，把正能量注滿了整個部門。Gisela，謝謝妳！
(Waterloo分店) 雜貨部Michael Lo
唯有熱愛，才能步履不停，為分店保駕護航的HRA團隊
雖然分店人力資源代表(HRA)是我們人力資源部(HR)派駐分店的同事，但是分店對他們的認識反而比我們更深。他們絕大部分時間都在分店上班，是每家分店的一個小小的HR部門。從招聘到培訓到員工服務；從福利保險到員工座談會，分店的大事小事都離不開他們的幫忙。
CEO Tina將我們整個團隊比喻成一艘大船，有風暴的時候，大家一起乘風破浪，拉住戰友，不要掉進水裡。經歷疫情，我們經歷了風浪，度過了難關，現在要一起高帆遠航。就在過去這一年，我們這艘大船已經駛到魁北克，開到Fairview Mall。大家都知道，明年我們的大船還會開到London Ontario，並開拓到美國，接受更多的挑戰。
為了讓我們的大船可以走得更遠、更快，HRA努力地招募更多水手，保證後方的供給，幫助分店解決疑難，和在支援中心的同事一樣，各自在自己的領域和崗位上，專業盡全力地讓分店同事可以在前線順暢航行，讓我們T&T這艘大船去更多、更遠的地方。
(東岸分店支援中心) 人力資源部Valerie He
善用福利 保護權益
大家都知道，從九月一日開始，為了幫助同事們對抗通貨膨脹，公司將員工購物優惠折扣大幅度提高到每個月$130元，現在大家應該已經在開心的享受這個福利了。
在同事們都歡欣鼓舞的同時，也想在這裡提醒大家，因為優惠額度一下子高了很多，即使想多惠及親友，還請務必提醒親友們，購物折扣卡必須「本卡使用」，任何影印版或儲存在手機中的照片均不接受。
最近，有顧客拿著手機中的購物折扣卡照片要求打折，並且強調自己沒有被告知電子版本不能使用。此外，之前也發生有同事違規使用其他員工的折扣卡條形碼獲取購物折扣，相關同事已經被給予嚴肅的紀律處分。
購物優惠福利提高了，這是公司給員工及其家屬切實的關愛。我們應該維護公司和自身的權益，不應濫用。請同事們提醒親友一定要妥善保管購物折扣卡，只有持購物卡的「本尊」才能享有優惠折扣，千萬不要把購物卡的照片、條形碼或其他非實體的影像等給別人使用。善用福利，人人有責。
(人力資源部)
今年我們先後在三省舉行了麵包部「蛋糕抹台暨創意造型比賽」和蔬果部「包菜技巧挑戰賽」。兩個比賽均盡顯同事專業盡全力的一面，並在熱鬧歡樂的氣氛中圓滿結束。恭賀各位得獎者!
2023 P9 分店最佳員工榮譽榜
2023 Period 10
Learning in the Face of Competition
Team,
Today I want to touch upon a topic that is fundamental to our success as we navigate the ever-changing landscape of the supermarket industry, especially in Toronto, the most competitive market in all North America.
When we first entered Toronto in 2002, the Asian supermarket scene was like the American Asian supermarket scene today: fragmented, and reminiscent of the olden Chinatown days. Since our entry, the entire market in Toronto has been uplifted. With our focus on a bright and clean environment, competitive assortment, and customer service, we pulled up the standards for all competitors. We have come a long way, shifting the paradigm from what supermarkets in Toronto were to what they are today.
Although the news now labels us as Canada’s #1 Asian Supermarket, it’s important for us to stay humble, and continue to learn from our peers. Our ability to embrace change, adapt to evolving customer preferences, and stay ahead of the competition will depend on our willingness to learn. To that end, I encourage each of you to adopt an open mindset when visiting our competitors:
1. Seek Out Learning Opportunities: when you visit a competitor, focus on discovering at least 3 things that they do well or differently. Whether it’s their store layout, merchandising, or pricing strategy, there are lessons to be learned everywhere.
2. Continuous Improvement: There are always ways we can improve, even if we look at our own day to day. Be curious, and continuously improve and refine our operations.
3. Be the Best We Can Be: Our goal isn’t just to be competitive, it’s to be the best. If we can demonstrate that we are the #1 Asian supermarket in Toronto while maintaining our commitment to learning and growth, we can win anywhere, including markets outside of Toronto, including in America.
In the end, our customers are the true winners of this journey. By learning from our competitors and being the best we can be, we can provide our customers with an unparalleled shopping experience that goes beyond their expectations.
Let’s remember that our success is built upon the values of hard work, humility, and the pursuit of knowledge. Together, we can continue to thrive in the face of competition and remain a force to be reckoned with in the supermarket industry.
Tina Lee CEO
Embracing challenges and shouldering the responsibilities
Gisela? When I first heard this name, I immediately wondered how it should be pronounced. I asked Gisela, and she politely explained it is Spanish. She is our Grocery staff at the WL store.
Gisela is petite and often has a smile on her face. She has a positive attitude and is always cheerful as if nothing could faze her. When our department was short-staffed and had an influx of new hires, I often saw her running to help others the moment she completed her own tasks. Her efficiency knows no bounds. Even amid the busiest of days, she insists, "Today's work must be completed today," a trait I find truly admirable. And when a problem arises in the department, she always manages to provide constructive feedback with an objective and impartial attitude, always focusing on resolving the issue rather than blaming others or evading responsibility.
What left the strongest impression on me was when our department required an experienced employee to lead the team, and I inquired if she was interested in taking on the role, despite its challenges. She agreed almost instantly. It is Gisela's character, her readiness to embrace challenges and shoulder responsibilities, that has filled the entire department with her positive energy. Thank you Gisela!
(Waterloo store) Grocery Dept. Michael Lo
Only through passion can our HRA team continuously safeguard our stores
While the HRAs are colleagues dispatched by HR to work at the store, in reality, the store has a deeper understanding of them than we do. They dedicate the majority of their time to the store and effectively function as a miniature HR Department within each store. From recruitment to training to employee services; from benefits and insurance to employee meetings, all matters require their help.
CEO Tina likened our entire team to a large ship. When there is a storm, we sail through them together, holding onto our comrades ensuring no one falls into the water. Having weathered the pandemic together and overcome the difficulties, it is now time to set sail to new horizons together. In the past year, our big ship has sailed to Quebec, and to Fairview Mall. And as everyone knows, next year, we will continue to London, Ontario, and even venture into the US, where we will face even more challenges.
To allow our ship to sail further and faster, HRA has been working tirelessly to recruit more sailors, secure supply lines, help the store resolve issues. And like our colleagues at the support centre, they each are doing their very best in their respective roles to ensure their colleagues at the store can navigate smoothly in the front lines and allow our T&T's big ship to explore even more distant horizons.
(Store Support Centre – Eastern Region) HR Dept. Valerie He
Utilize benefits to protect your rights and interests
As everyone knows, from September 1, our company has significantly increased the employee shopping discount to $130 a month to help colleagues fight inflation. By now, everyone should already be enjoying this benefit.
While everyone is celebrating this fact, we would like to remind everyone that because the discount limit is suddenly significantly higher, even if you wish to share these benefits with more friends and family, please do remind them that the shopping discount must be used with the physical card. No photocopies or photos stored on the cell phone will be accepted.
Recently, a customer request for the discount with a photo of the discount card stored on their phone. This individual said they were not informed electronic copies would not be accepted. Aside from this, there have been incidents where colleagues violated the rules and used other employee's discount card barcodes to obtain shopping discounts. Those colleagues already received severe disciplinary action.
Increasing the shopping discount is the company's way of showing love and care to our employees and their family. We should protect both the company's and our own interests, and avoid any misuse. All colleagues should remind their family and friends to ensure they keep the shopping discount card safe, only the cardholder is entitled to the shopping discount. Do not take a photo of the discount card, barcode or other non physical images of the card for others to use. It is everyone's responsibility to properly utilize these benefits.
Human Resources Department
Cake Masking and Creativity Contest" of Bakery Department and "Packing Skills Challenge" of Produce Department have been held by Province one after another this year. Contestants demonstrated "Be the best we can be" and everyone had fun in the events. Congratulations to all awardees!
2023 P9 Outstanding Staff of the Store
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