加東版
細心待顧客．巧手扮佳容
節慶時分，當人們走進大統華PR店時，首先映入眼簾的是店內的各種裝飾，有的華麗繽紛，有的簡約而不簡單，處處體現出佈置者的用心。這些作品通常都是出自收銀部副主管Jackie之手。
Jackie是大統華的資深員工，經驗豐富，做事細緻入微。在日常的收銀工作中，她多次憑著精湛的工作技能，及時糾正錯誤，挽回公司經濟損失。同時，她又因為優質的顧客服務，多次得到顧客的表揚，為公司贏得了榮譽。
除此之外，Jackie平時做事乾淨俐落，走路時都像掛著前進擋，一般人可跟不上她的節奏。可是，當她靜下來做手工、佈置店內裝飾時，又心細如髮，從不放過任何細節。剛過20周年的PR店是大多倫多第一家開業的分店，也是東岸的第一家分店，位於商場一隅，本地人、東歐和猶太客人較多。每逢中西各大節慶，店內都會有相應的裝飾佈置，既有能體現西方文化的東西，又有對東方文化濃墨淡彩的渲染。這對於佈置者真是一個不小的考驗，然而這些當然難不倒我們心靈手巧的Jackie。
真期待Jackie下一次的佳作！
(Promenade分店) 肉食部William Zhang
時時守護個人及食品安全
在分店裏，每個部門、每一崗位及每項工作內容，都有必須遵守的標準流程及守則。這不僅是為了保障工作場所及產品安全，更是為了保障顧客及員工個人的安全。
近期，有位同事於小休時間在店内購買蔬果時，想順便向蔬果部同事借用小刀來削掉蔬菜壞掉的部分，但因該同事不屬於蔬果部門，沒有經過使用刀具處理蔬菜的專業培訓，而且是以顧客身份進行購物，不符合處理蔬果的規定，因而被拒絕了。可是，該同事不但沒認知到自己違反公司規定，還於隔天因此事與蔬果部同事爭論，結果被給予紀律處分。
公司給予處分，不只是因具爭議的行為，更是因該同事沒有安全意識，以及未遵守安全相關的政策與程序，帶來個人及食品安全隱患。事實上，許多看似操作簡單的工作，都有其專業性，每個員工都必須經過專業的訓練和授權，才可上崗使用器具及設備。
公司「專業盡全力」的價值觀，強調的不僅是在工作上的知識及付出，更重要的是與對工作安全相關的規定和隱患的了解。若發現不安全的行為，便應立即改正。反之，如果不具備安全完成工作所需的適當訓練或知識，則不應該接受該工作。展現專業的同時，若沒有持續注意和遵守安全守則，可能會造成嚴重後果。
(人力資源部)
P11 2021/2022 分店最佳員工榮譽榜
September 2022
Dexterous and attentive to customers
The moment anyone enters our PR store during any special occasion or festivities, the first thing to catch their eye is always the bright and beautiful décor that reflects the care put in by the decorator. These designs are usually the work of Jackie, Assistant Cashier Department Head.
As a senior employee at T&T, Jackie is experienced and meticulous with her work. Her diligence during her daily work in the Cashier's Department has resulted in her correcting the mistakes just in time to prevent the company losses. At the same time, she has also received much praise from customers due to her stellar customer service skills.
Jackie works swiftly and efficiently, most people can't even keep up with her pace. But when she is in decorating mode, she is calm, attentive, and no little detail gets past her. The PR store, which has just celebrated its 20th anniversary, is the first store to open in the GTA, as well as the first store in the Eastern region. It's located in the corner of a shopping mall where there are many locals, Eastern European and Jewish customers. During any Asian or Western festivities, we always have corresponding décor throughout the store that not only reflects Western culture, but are also embellished with the bright festive colours of the Eastern culture. It is no small feat for the decorator, but of course, nothing is too difficult for our ingenious Jackie.
We look forward to seeing Jackie's next masterpiece!
(Promenade Store) Meat Department William Zhang
Always protect personal and food safety
Each department and position in store have their own standard procedures and rules that must be followed. This is not only to ensure the safety of the workplace and products, but also the safety of customers and employees.
Recently, an employee who was shopping for fruits during the break asked to borrow a knife from a colleague to cut off the damaged parts of a fruit. But the request was denied because not only was that employee asking as a customer, but also did not belong to the Produce Department and never received training in using knives to handle produce. However, not only did the employee not realize that was a violation of the company's regulations, but even got into an argument with the Produce Department colleague the next day, and was ultimately given disciplinary action.
The company took disciplinary action not only due to the controversial behaviour, but because of the individual's lack of safety awareness and failure to comply with safety-related policies and procedures, which resulted in personal and food safety hazards. In reality, a lot of seemingly simple jobs have their professional standards. Each employee must undergo professional training and authorization before using any appliances and equipment for the job.
The company's core values emphasize not only knowledge and efforts, but most importantly the understanding towards work safety rules and hidden dangers. Unsafe behaviour should be rectified immediately. Employees without necessary work safety training or knowledge should not accept the job. Not paying attention or adhering to safety policies may have serious consequences.
(HR Dept.)
P11 2021/2022 Outstanding Staff of the Store
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