加西版
勇於承擔 從我做起
自從疫情開始以來，ED店的厨房一直面對著極大的挑戰：堂食區域關閉、餐台由自助式改爲盒裝熱菜。很多平時經常光顧的顧客也因爲疫情期間商場的關閉而漸漸流失。這期間每一名厨食部的員工，一方面要面對疫情的影響，時刻做好各種安全防護工作，保持自身的健康安危，另一方面也因爲跌入谷底的生意，顯得更是憂心忡忡。
中秋來臨之際，突然有同事因故調休，部門人手異常緊張，燒臘師傅Ben哥聽聞后毅然挺身而出配合班表調整，不抱怨，一人扛起了節慶期間燒臘外場的重任，拿起手中那把燒臘斬刀，一如既往細心熱情地為客人服務。在那段最黑暗的時候，每一天看到Ben哥忙碌的身影，大家更加心安，也更有信心。同事們互相鼓勵，暗暗下定決心，要把生意一點一點地做回來！
現在又將遇到第四波疫情的衝擊，但是大家早已不再慌張，都是信心滿滿，感覺已可從容面對，因爲共克疫情時刻，Ben哥勇於承擔的精神鼓舞著我們身邊每一位同事！
(Edmonton分店) 厨食部James Zhang
我爲人人
Norman是一名任職於肉部的員工，在分店短短的一年時間内，通過同仁們的認可，和對工作積極努力認真負責的態度，被榮升主任。
在Norman工作期間，勇於承擔，任勞任怨，勤勤懇懇，每次他都會主動提出要協助部門副主管進行對内場和冰庫的清潔作業。不僅如此，當有其他員工生病或者有事不能來的時候，他都會主動承擔起缺勤同事的責任，並且出色地完成相應的工作。從不埋怨。
在疫情期間，很多員工因對未知病毒的恐懼，不敢來工作，但是Norman卻仍然堅守在崗位的第一線，他不光完成自己份内的工作，也同時承擔起了缺席員工的一部分職責，在外場、冷藏櫃、冰櫃、内場、包裝間，都能看到他矯健的身影。
在閑暇之餘，Norman也主動承擔起了幫助電商部的揀貨工作，有時候還會按照客人給電商部提出的特別要求對内進行處理。
Norman這種勇於承擔幫助他人的精神，是令人敬佩和值得學習的。與此同時，我們堅信他勇於承擔的故事會激勵其他員工，並使T&T這個大家庭欣欣向榮。
(Park Royal分店) 分店行政部 王子潤
互相尊重 善待他人
如果你到超市想要買肉，對櫃台内的工作人員説了三次你好，然後對方大聲回答你：「我很忙，你等著！」
如果你在超市選購商品，工作人員推著手推車上貨撞到了你，對方沒説對不起，卻反而責怪你「怎麽站在這裏！」
請問你會是什麽心情？
這是最近發生在分店的顧客投訴。其實，我們只要換位思考，站在顧客的立場想一想，就能體會客人爲什麽要投訴了，也能明白員工因此受到紀律處分並不冤枉了。
我們沒有權利讓別人爲自己煩躁的心情買單，別人也沒有義務無緣無故承受我們負面的情緒和無禮的態度。「顧客至上」是公司價值觀的第一條，而互相尊重與善待別人，是我們每一個人能夠「樂在工作，開心生活」最起碼要做到的事情。
(人力資源部)
P12 2020/2021 分店最佳員工榮譽榜
October 2021
Act of ownership and accountability
Since the start of pandemic, Kitchen Deli Department from Edmonton store has been through challenging moment such as the closure of seating area and the self-serve area was changed to pre-packaging. Moreover, many of our customers have stopped coming to the store due to mall closure. Every employee from Kitchen Deli had to face the challenge affected by Covid-19, and to ensure everyone is well protected. At the same time, the business revenue has drastically decreased which is causing a lot of uncertainty.
Mid-Autumn Festival was approaching, we had a colleague who suddenly requested time off for personal reason which was causing the department to be understaffed. Our chef Ben from BBQ section has voluntarily stepped up to adjust schedule. During the festival, he took on the whole BBQ section all by himself while patiently serving every customer that came through. Ben has been keeping himself busy while supporting everyone from the team during such difficult time. His passion and work ethic were silently providing much of confidence to everyone. The encouragement from Ben has caused everyone to work together toward the same goal and to increase on our business revenue.
We are now facing the fourth wave of pandemic, but everyone is filled with confident unlike how we were panicking in the past. Because we all know that we have Chef Ben acting on his ownership and supporting everyone.
(Edmonton Store) Kitchen Deli Department James Zhang
One for all
Norman is one of the employees from Meat Department and he has only been in the store for a year. His work ethic has been well recognized by everyone which he has been successfully promoted to a supervisor.
Norman has never complaint any of his work tasks and he would actively look for opportunity to assist other including cleaning. Whenever someone calls in sick, he would voluntarily take on others’ work duties and completed them in such perfection.
During the pandemic, many of the employees refused to come to work because of the virus. Norman would still stick to his position in the frontline, he didn’t just complete his own tasks, but he would finish for those who absent from work you he can be seen everywhere in the department.
When it’s not busy, Norman would voluntarily assist fulfillment team, and he even took on special request and complete accordingly.
The spirit of helping others that Norman has is admirable and worth learning. We truly believe that his work ethic can cause positive influence to all others which is a reflection of T&T family culture.
(Park Royal Store) Admin Department Wang
Be kind and be respectful
Imagine when you are shopping at meat department in grocery store, you greet the worker three times and end up being shouted back at saying “I am busy, you can wait”
Imagine when you are shopping in grocery store, and you got hit by one of the workers with their cart. You then being questioned of why you are standing here instead of a simple apology.
How would you feel about that?
It has happened recently from one of the stores complain case. In fact, we are trying to put ourselves into others’ shoes, think from the customers’ perspective then you will understand why such complain case would arise. Such discipline action is taken on employee for a reason.
We do not deserve to be treated bad if a customer is just simply on a bad mood. However, customers are also not obligated to absorb our negativity for any reason. Customer comes first has always been our number one rule in company core value. It’s important to be kind and respectful to each other. This is the least we can ask for to enjoy a moment of happy work, happy life.
(HR Department)
P12 2020/2021 Outstanding Staff of the Store
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