加西版 第一期
新年三願，請你同行
馬上就要過年了，我已經想好了自己的新年三願，要為精彩的新的一年做好準備。
首先想到一個故事：每次新店選址，我們第一個問房東的問題就是：這兒能外接4吋的大水管嗎？因為一般的水管都是2吋的，而我們店裡許多部門需要的水量都很大，哪怕多花錢，也必須把水管加寬到4吋，這樣店裡才能運作順暢。如果不能改，我們就不租，就這麼簡單。
這故事引發我想到新年的第一個願望，那就是，把自己的水管從2吋加寬到4吋。因為我知道2023年甚至到2024年，我們都會很忙，會有很多令人興奮的新項目，必須增強自己的能力，才能更高效地去完成。要把水管加寬，確保流出來的水量，充沛夠用，源源不斷。
我們一直相信，要跳得高，得先蹲低，因此過去三年，我們除了面對疫情，還做好了許多基本功。今年起，是時候讓我們跳得更高了。大家要一起把水管加寬，增強能力。尤其今年是T&T成立30週年，這是一個重要的里程碑，我們要邁開大步，勇敢向前。
我的第二個願望是，每個人都顧好自己的健康，有了健康，一切才有意義。而我的第三個願望是，活在當下，珍惜跟孩子在一起的每一刻寶貴時光。
希望大家在工作中都能展現最棒的自己。祝宏兔大展，揚眉兔氣，兔年萬事如意！
Tina Lee
CEO
機會是靠自己把握的！
在2020年疫情時，我入職大統華CC店成為一名收銀員。由於主管的肯定，讓我跨部門到電商部支援，因而得到學習新工作技能的機會。
後來公司新增分店社群運營主任一職(Local Communication Supervisor)時，店長和主管認為我過去有相關的管理經驗和工作表現，鼓勵我出任該職位。接任後，他們也常常關心我的工作情況，並協助我克服工作上的難題。
我在工作中努力付出，在2021年12月，剛好店内有行政職位空缺，主管又詢問我的接任意願。雖然我信心不足，但他表示信任我，還耐心分析該職位對我職涯發展會有幫助，是一次很好的機會。於是我鼓起勇氣，擔任了分店行政，並持續努力學習和認真工作。
回想一路走來，我在多個部門受過訓，深深體會到主管們對部屬未來的關心。直到今日，我都非常感謝店長和主管們給予的發展機會，讓我在工作中一直進步成長。我為自己是大統華的一員感到自豪。
(Central City分店) 分店行政Belle Wu
為佳節增添意義
逢年過節，我們都會在SC 分店支援中心Huddle中向同事介紹廚食部精心設計的佳節菜餚和菜單，今年聖誕節到來前亦不例外。大家或許很奇怪，為什麼那天Huddle只有我一個人呢？廚食部的同事全跑哪了？事實上，他們比我更忙，都在準備一件充滿意義的好事！
今年我們和台灣商會合作，製作800多個台式便當贈予大溫地區七間醫院的醫護。能夠代表社區，向這群為大眾提供世界級醫療服務的醫護人員表達謝意，我們深感榮幸。為了保持品質，把熱騰騰的便當送到醫護人員手中，除了動員支援中心廚食部和中央工廠的同仁，我們還請了CC分店廚食部的同事籌備。為了趕午飯時間，同事還得提早上班。儘管如此，大家還是義不容辭地幫忙做菜和包裝。真的非常感謝CC分店、SC和中央工廠的一眾廚食部同事。
「關懷社區」是大統華的價值觀之一。佳節時分，除了把握和家人朋友共聚的時光，還能夠為社區出一分力，真的為這個冬日增添溫暖呢！
(分店支援中心) 廚食部May Hung
換位思考，互助合作，增進和諧
公司内每個部門各有專業，每個團隊都由不同層級與年資的同仁組成，各人皆有不可或缺的專業職責與性格特色。團隊的成功離不開每個人的付出，若要達到最好的工作效率，每個人都應把團隊和諧及互助合作放在首位。
分店經常會有吵架事件，大部分原因包括意見不同、不願意合作與傾聽，加上情緒化的言語而引發。近期有一位員工自覺比新進員工資深，當新同事提出疑問或建議時，便覺得自己被質疑，不但不接納新同事的想法，更會用不好的語氣回應對方，新同事因而感到受辱，於是同樣激烈回應，形成溝通上的惡性循環。
這不僅傷害同事間的情誼，還會影響團隊工作。也有管理層同事在面對團隊其他同事問及與公司政策相關的問題時，由於不屬於自己的專業領域，便不予理會並推卸責任，導致同事感到求助無門。這些因爲缺乏換位思考與互助意識而引發的溝通衝突，最終讓同事受到紀律處分。
「互助合作」是公司贏的文化之一，希望同事能以顧客和公司角度思考，避免沒必要的矛盾糾紛。公司由無數個團隊組成，互助合作的精神可以加强團隊間的和諧，希望大家都能身體力行，實現個人與公司的雙贏。
(人力資源部)
2023 SY P3 分店最佳員工榮譽榜
2023 Period 1
Move Forward with 3 New Year's Resolutions
It's almost New Year's Eve, and I have already made up my 3 resolutions to get ready for a wonderful new year.
First of all, a story comes to mind: when we look for a new store, the first question we ask the landlord is: Can 4-inch large water pipes be connected here? Many departments in our store need high volume of water. The water pipe is usually 2 inches thick, we have to dig out the water pipe even we need to spend tens of thousands of dollars. Then the water can come, and the store can light up and we can do our business efficiently. If they cannot change this pipe, we cannot choose this location. It is so simple like that.
I think about that story, and made me think of my first New Year's resolution, which is to widen my water pipes from 2 inches to 4 inches. Because I know that in 2023 or even 2024, we will be very busy, and there will be many exciting new projects. We must strengthen our capabilities in order to complete them more efficiently. It is necessary to widen the water pipe to ensure that the amount of water flowing out is sufficient and continuous.
We have always believed that if we want to jump high, we have to squat down first. Therefore, in the past 3 years, in addition to facing the epidemic, we have also done a lot of fundamental works. Starting this year, I think it's time for us to jump high. Internally, find ways for us to open our capacity and our ability to do more, work smarter. Especially this year is the 30th anniversary of the founding of T&T, which is an important milestone. We should take a big step forward.
My second resolution is that everyone take care of their own health, for only with health can everything be meaningful. And my third resolution is Be Here Now, and cherish every precious moment with our children.
I hope everyone can show their best at work, and wish you great success in the Year of the Rabbit!
Tina Lee CEO
Seize your opportunities!
During the pandemic in 2020, I joined T&T as a Cashier at the CC store. With Department Head's approval, I had a chance to learn new skills through supporting the Fulfillment Department.
Later on, when the company opened up the Local Communication Supervisor position, the Store Manager and Supervisor encouraged me to take on the role based on my previous management experience and work performance. After I took on this role, they kept showing care and asking how I was doing, and would help me overcome any challenges I came across at work.
I worked hard and gave it my all. In December of 2021, a Store Admin vacancy opened up. The Supervisor once again asked if I would be interested in taking on this position. Though I wasn't confident, he expressed his trust in me and even patiently analyzed how that position would be helpful for my career development. I mustered up the courage to take on the role of Store Admin, continuing to learn and work hard in my new role.
I had been trained at a number of departments since I joined T&T, and looking back now, I truly felt the care Supervisors had towards the future of their subordinates. Till this day, I am extremely grateful to the Store Manager and Supervisor for giving me opportunities to grow and gain invaluable experience. I am happy to say, I am proud to be a part of T&T.
(Central City Store) Store Admin Belle Wu
Adding meaning to the festivities
During Chinese New Year or other festivities, we always introduce our colleagues to the festive dishes and menu carefully designed by the Kitchen Department during the SC store Support Centre Huddle. This year's Christmas was no exception. You may be wondering why I was the only one attending the huddle that day. That's because our colleagues from the Kitchen Department were way busier than I was, all preparing for something extremely meaningful!
This year, we teamed up with the Taiwan Chamber of Commerce in BC (TCCBC) to give out over 800 Taiwanese-style bento boxes to caregivers in 7 Greater Vancouver hospitals. We are honoured for the opportunity to express our gratitude on behalf of the community to caregivers who provide world-class healthcare to the public. Besides the SC Kitchen Department and Central Kitchen colleagues, our CC store's Kitchen Department also helped in the preparation to ensure the bento boxes arrived hot and fresh in the hands of our caregivers. Everyone arrived early and helped with the preparation and packaging with no hesitation, so that everything could be sent out in time for lunch. We are truly grateful to our colleagues at the CC store, SC and Central Kitchen Department.
Caring for the community is one of T&T's values. Besides gathering with friends and family during the festivities, being able to contribute to our community truly adds warmth to the winter season.
(Store Support Centre) Kitchen Department May Hung
Empathy, mutual assistance and cooperation strengthens harmony
Each department at the company has its own specialty with employees of various levels and seniority who each have their own indispensable responsibilities and personality. A team's success is directly related to everyone's contributions. To achieve maximum work efficiency, each person has to prioritize team harmony and mutual cooperation.
Disputes are not common in stores. A majority of them are sparked by a difference in opinions, an unwillingness to listen or work together, and further exacerbated by emotional words. Recently when a new employee raised some questions and concerns, a senior employee felt doubted. Not only did this senior employee not accept the new colleague's opinion, but responded in an unfriendly tone, thus offending the new colleague who also responded aggressively, forming a vicious cycle of negative communication.
This not only affects the relationship amongst colleagues, but also the team. There have also been management level employees ignored and even shirked responsibilities when other colleagues asked about company's policies, simply because it is not their specialty. This left our colleagues feeling helpless. These conflicts in communication sparked by a lack of empathy and mutual assistance ultimately resulted in disciplinary actions being taken.
“Help one another” is one of T&T’s winning cultures. We should think from the company and customer's perspective, and avoid any unnecessary conflict. The spirit of helping one another helps strengthen the harmony between our countless teams. Let’s put it into action to achieve a win-win situation for both yourselves and the company.
Human Resources Department
2023 SY P3 Outstanding Staff of the Store
Comentários