加西版 2024 第四期
大統華光彩奪目 - 我們的故事在CBC播出
親愛的夥伴們，
平時我們每天都埋頭投入工作，但在3/31這天，我們的故事成為一大亮點：全國性的加拿大廣播公司(CBC)來對我們做了深入採訪，讓T&T的故事被全國觀眾看見。
這可不是什麼常有的事，讓像CBC這樣的大媒體，來參加我們的Huddle、參觀我們的分店、品嚐我們的美食。這次他們的王牌記者Ian Hanomansing真的是來親身體驗了一番。我看到夥伴們跟Ian分享自己的故事和工作日常，真的很棒。我們的採購Luna唱了一首好聽的歌為Huddle開場、蔬果部的Ivan展示了我們話題十足的易開椰子、Lougheed店長Tony和他的團隊在分店接待Ian也非常出色。在Huddle上我有機會和Ian聊天，聽他說從中美洲千里達(Trinidad)一路到溫哥華成為CBC主播的經歷。Huddle結束後，Ian也就T&T的故事採訪了我。
這次專訪隨即登上了CBC系列節目「萬象更新」(It Changed Everything)，通常這節目的故事都是圍繞藝術家、名流和音樂家的，而這一回是Ian首度報導的商業故事之一。我問他為什麼會選中T&T，他說零售業本來就是流行文化的一部分。想想T&T做為一家每週服務數十萬加拿大人的超市，造福許多人的日常生活，這正是我們工作的意義所在，也是值得我們引以自豪的。
Ian還說，CBC這個系列節目的宗旨，就是聚焦於加拿大的卓越故事，而T&T正是一個好故事。T&T誕生於亞洲移民聚集的列治文，如今不僅是新鮮食材的標誌，更象徵著身份認同和歸屬感，非常值得把T&T的經驗帶到美國。看到Ian開心品嚐我們經典的中式薄餅和創新的麻糬流心包，我感到很欣慰。看到我們的Huddle、團隊和美食登上全國電視台，更覺得意義非凡。當我們要進軍到一個新的國度時，我們肩負著所有加拿大人的期望。讓我們一起努力，讓所有的加拿大人感到驕傲！
相信夥伴們都已看過這一次的採訪，也鼓勵大家分享給家人和朋友。節目播出後，獲得了廣大迴響，支持T&T的訊息和留言如潮水般湧來，令我們倍感溫暖 — 我們已成功打造了一個了不起的幸福社群。正如我一直說的，T&T是由無數個獨特的故事匯集而成的，而我不過是其中之一。你也趕快來加入T&T的故事吧！
萬一你錯過了，可以點擊這個鏈接觀看完整版節目：T&T Supermarket CEO Tina Lee reveals moments that changed everything (youtube.com)
感謝大家每天的辛勤付出，能和這樣一支優秀的團隊共事，真的是我的榮幸！
Tina Lee
CEO
帶著感恩 迎接挑戰
(Northtown Edmonton分店) 雜貨部Shelson Cheng
在大統華工作短短一年，全賴主管和同事們的無私幫助和培訓，使我得以迅速成長，從一名對超市營運一無所知的新人，成為NE店裡一名熟悉雜貨各項營運的促銷組部門主任(Promotion Supervisor)。
公司求才若渴，重視員工培訓。記得剛開始時，主管安排我拆板和補貨，看著10幾20板貨，一開始真是有點發怵。主管和同事們不斷地鼓勵我：「小夥子，你行的！」大家一起上陣，果然很快便完成了。隨著每天的忙碌和汗水，我很快進入了狀態。幾個月後，店長和主管鼓勵我參加部門主任人才儲備培訓計劃，現在我已經完成培訓順利結業，成為一名部門主任。
這一年裡，同事們各負其責，又互助合作，讓我深深感受到「大統華，大家庭」的溫暖。工作雖然辛勞，但卻充滿愉快的回憶。每當促銷組貨量大的時候，貨架組(Aisles)的同事、主管和店長都會主動幫忙，讓我十分感恩。而每當同事們一起享用分店以團隊建設基金 (Team building fund) 準備的食物，慶祝一個又一個勝利的時刻，又讓我非常欣慰和自豪。這些都成了我迎接未來挑戰的動力！
我們都愛大統華
(分店支援中心) 商品部Charles Huang
三月頭，我做了一件在大統華20年來第一次做的事——參與顧客座談會。除了我和一些商品部的同事，參與的還有來自行銷推廣和營運部門的同事。
這次有10位顧客通過微信群組報名來參與，到LD店分享他們對大統華的看法。主辦的行銷推廣部本來擔心顧客拿了價值$50的禮卡便會想走，特別請店長Warren和我帶動氣氛，結果，顧客竟然滔滔不絕，本來一個小時的活動，需要延長30分鐘，真的讓我非常感動。
顧客就像拿著放大鏡看我們的商品一樣，如果不是因為有足夠的忠誠度，根本沒法提出讓我們意想不到的意見。舉例說，有位顧客滿不好意思地說：「我很喜歡你們的每日堅果，可是每一小包的堅果都不一樣，有的花生比較多，有的腰果比較多……」，建議我們放平均一點，這真是一個很細心的建議。另外一位顧客更厲害，提到MT店自助收銀通道的動線問題。
當我喊「有大統華」時，顧客真的會喊出「真好！」，讓我完全感受到客人對大統華的愛。接下來，我們會在所有分店都舉辦屬於各別分店的座談會，讓所有分店同仁一起感受顧客的熱情！
購物袋内並非法外之地
人力資源部
一名員工下班後在店内購物，拿了一盒熟食、兩瓶椰子水、三包冷凍魚丸，還有一些其他商品，都裝在自己的購物袋内。結賬的時候，這名員工沒有從購物袋内拿出全部商品，而是把熟食留在袋内沒有付款就走了。第二天、第三天還是這樣。這名員工每次都在購物袋内留一些商品不付款，然後很自然地離開分店。
這樣的情形在店内屢次發生。由於目前分店大多數時間不再提供包袋服務，個別員工以為把商品藏在購物袋内不付款很安全，沒有人注意，也沒有人會查。其實公司的攝像頭早已記錄了一切，或者購物袋留有商品的形狀而暴露了痕跡，再不然就是我們機警的收銀員、資產保護員或其他員工發現了異常。總之，這樣故意偷竊的行爲最終還是會被發現，而這樣做的員工無一例外都被解雇。公司對違反誠信的案例保留報警權利，一旦警方提出刑事指控，將會影響永久居留權或公民身份的申請，甚至連已有的身份都可能被撤銷。
購物袋内不是法外之地，請大家引以爲戒，為自己、爲公司守護誠信的底線。
2024 P3 分店最佳員工榮譽榜
Western Region 2024 Period 4
Spotlight on T&T -
Our story on CBC
Dear Team,
Normally we spend our days head down, working hard at our trade. But on March 31, CBC came to Richmond, BC and put a huge spotlight on our story.
It’s not every day that a media giant comes to join our SC huddle, tour our stores, and sample our food! And CBC’s Ian Hanomansing, journalist extraordinaire, did just that. It was so great to see everyone share a part of their story and their day with Ian. Our very own Luna Lyu (Merchandising Buyer) sang a beautiful song to start our huddle; Ivan Tan (Senior Category Manager – Produce) showcased our trendy easy to open coconut; and Tony Yang (Store Manager) and his team did an amazing job at the Lougheed store hosting Ian. At our huddle, I got a chance to interview Ian about his journey from Trinidad to being a CBC host in Vancouver, and after the huddle he interviewed me about T&T’s story.
The interview was published on CBC’s series It Changed Everything. Usually, the stories on this channel are about artists, celebrities, and musicians – this is one of the first business stories Ian has covered. When asked about why he chose T&T, he said retail is pop culture. As a company serving hundreds of thousands of Canadians a week, we touch so many lives with our day to day. It’s a good reminder of why we do what we do, and it’s something we can be proud of.
Ian also said this series strives to focus on stories of Canadian excellence, and that’s why T&T fits the bill. T&T was born in Richmond, BC, the mecca of Asian population, and has become a symbol of not just fresh foods – but also a symbol of identity and belonging that is worthy of exporting to the US. It was special to see Ian try our classic Chinese Crepe and the innovative mochi lava bao. It was special to see our huddle, our team, and our food featured on national television. As we push to a new country, we carry the expectations of all Canadians on our back. Let’s all work hard to make our fellow Canadians proud!
I hope you all had a chance to see the full interview, and I encourage you to share with your family and friends. The feedback and reactions have been heartwarming – the outpouring of support, texts, and comments for T&T has been tremendous – what an amazing community we have built. As I’ve always said, T&T is a collection of unique stories to be told – I just happen to be one of them. Be sure to add yours to the T&T narrative!
In case you missed it, you can catch the full interview here: T&T Supermarket CEO Tina Lee reveals moments that changed everything (youtube.com)
Thank you for all that you do every day. It’s a privilege to work with an amazing team.
Tina Lee CEO
Embracing challenges with a grateful heart
(Northtown Edmonton store) Grocery Dept. Shelson Cheng
I've experienced rapid growth in just one short year at T&T, all thanks to the help and training I've received from my department head and colleagues. Their support enabled me to transition from a newcomer with absolutely no knowledge of supermarket operations, to becoming the Grocery Promotion Supervisor at the NE store, proficient in various operational aspects.
The company treasures talent and emphasizes staff training. When I first started, I was assigned to dismantle pallets and restock shelves. Seeing dozens of pallets, I was a bit overwhelmed. My department head and colleagues encouraged me, "You can do it, kid!" With everyone’s help, we quickly got the job done. And with each busy day, I quickly found my stride. After a few months, the store manager and department head encouraged me to join the Supervisor Talent Training Program. I successfully completed the training and have since become a supervisor.
In this past year, all of us have carried out responsibilities while also helping one another, creating a genuine “T&T, One Big Family” atmosphere. Despite the challenges, work has also been filled with happy memories. Whenever there is a large volume of promotion items, the aisle colleagues, department head and store manager all readily lend their support, making me feel incredibly grateful. And whenever our colleagues gather to enjoy the food prepared with the store’s team building fund, celebrating each victory together, it fills me with great satisfaction and pride. These experiences have all become my driving force to tackle future challenges!
We all love T&T
(Store Support Centre) Merchandise Dept. Charles Huang
In early March, I did something for the very first time in my 20 years here at T&T – I joined a customer forum. Besides me and a few colleagues from the Merchandise Department, colleagues from the Marketing and Operations departments also took part.
Ten customers have registered through the WeChat group, coming to the LD store to share their opinion. The event organizer, Marketing Department, was initially worried customers would leave after receiving the $50 gift card, so they invited me and the Store Manager Warren to liven up the atmosphere. In the end, the customers were incredibly engaged that the one-hour event had to be extended by half an hour. I was really moved by the enthusiasm.
Customers scrutinize our products closely, much like examining them through a magnifying glass. Without steadfast loyalty, they wouldn't feel compelled to offer us such insightful feedback. For example, a customer bashfully said, "I really like your daily nuts, but each packet is different, some has more peanuts, others have more cashews", and suggested we distribute them more evenly, which was a very thoughtful suggestion. Another customer raised an even more astute observation, highlighting the layout issues with the self-checkout lanes at the MT store.
When I shouted, "Having T&T", the customers immediately followed with, "Is great!", made me feel the genuine love our customers have for T&T. Next, we will be organizing customer forums at each store so that all our colleagues at those stores can experience firsthand the enthusiasm of our customers!
Shopping bags are not exempt from the law
HR Dept.
An employee went shopping in the store after work and took a box of cooked food, two bottles of coconut water, three packs of frozen fish balls, and some other items, and placed them all inside a shopping bag. At the checkout, this employee did not take out all the items from the shopping bag, leaving the box of cooked food inside and left without paying for it. This individual did the same thing the following day, and the day after, each time leaving items in the shopping bag and casually leaving without paying for them.
These incidents have happened repeatedly at the store. Since the store no longer provides bagging services most of the time, some employees think hiding products in their shopping bags without paying is safe, and that no one would notice nor check. However, the store's security cameras have recorded everything, and in some cases, the outline of the products can be seen from outside the bag, inadvertently revealing traces, or at other times, an alert cashier, asset protection representative or other employees are the ones to notice something is amiss. At the end of the day, these intentional acts of theft will eventually be uncovered, and any employee who does this will, without exception, be terminated. The company reserves the rights to report these cases of dishonesty to the police. If criminal charges are laid, it will jeopardize permanent residency and citizenship applications, and existing statuses may even be revoked.
The inside of a shopping bag is not exempt to the law. Let this serve as a warning for everyone to uphold the standard of integrity for yourselves and for the company.
2024 P3 Outstanding Staff of the Store
㊗️大统华蒸蒸日上 🥇。赞💓！