2024 Period 4 (Eastern Region)

加東版 2024 第四期

大統華光彩奪目 - 我們的故事在CBC播出

親愛的夥伴們，

平時我們每天都埋頭投入工作，但在3/31這天，我們的故事成為一大亮點：全國性的加拿大廣播公司(CBC)來對我們做了深入採訪，讓T&T的故事被全國觀眾看見。

這可不是什麼常有的事，讓像CBC這樣的大媒體，來參加我們的Huddle、參觀我們的分店、品嚐我們的美食。這次他們的王牌記者Ian Hanomansing真的是來親身體驗了一番。我看到夥伴們跟Ian分享自己的故事和工作日常，真的很棒。我們的採購Luna唱了一首好聽的歌為Huddle開場、蔬果部的Ivan展示了我們話題十足的易開椰子、Lougheed店長Tony和他的團隊在分店接待Ian也非常出色。在Huddle上我有機會和Ian聊天，聽他說從中美洲千里達(Trinidad)一路到溫哥華成為CBC主播的經歷。Huddle結束後，Ian也就T&T的故事採訪了我。

這次專訪隨即登上了CBC系列節目「萬象更新」(It Changed Everything)，通常這節目的故事都是圍繞藝術家、名流和音樂家的，而這一回是Ian首度報導的商業故事之一。我問他為什麼會選中T&T，他說零售業本來就是流行文化的一部分。想想T&T做為一家每週服務數十萬加拿大人的超市，造福許多人的日常生活，這正是我們工作的意義所在，也是值得我們引以自豪的。

Ian還說，CBC這個系列節目的宗旨，就是聚焦於加拿大的卓越故事，而T&T正是一個好故事。T&T誕生於亞洲移民聚集的列治文，如今不僅是新鮮食材的標誌，更象徵著身份認同和歸屬感，非常值得把T&T的經驗帶到美國。看到Ian開心品嚐我們經典的中式薄餅和創新的麻糬流心包，我感到很欣慰。看到我們的Huddle、團隊和美食登上全國電視台，更覺得意義非凡。當我們要進軍到一個新的國度時，我們肩負著所有加拿大人的期望。讓我們一起努力，讓所有的加拿大人感到驕傲！

相信夥伴們都已看過這一次的採訪，也鼓勵大家分享給家人和朋友。節目播出後，獲得了廣大迴響，支持T&T的訊息和留言如潮水般湧來，令我們倍感溫暖 — 我們已成功打造了一個了不起的幸福社群。正如我一直說的，T&T是由無數個獨特的故事匯集而成的，而我不過是其中之一。你也趕快來加入T&T的故事吧！

萬一你錯過了，可以點擊這個鏈接觀看完整版節目：T&T Supermarket CEO Tina Lee reveals moments that changed everything (youtube.com)

感謝大家每天的辛勤付出，能和這樣一支優秀的團隊共事，真的是我的榮幸！

Tina Lee

CEO

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新工作、新生活

(Warden分店) 雜貨部Theo Tsang

初到多倫多，我就被「新工作、新生活」的標語和燦爛的笑容吸引了眼球，踏上了「大統華．新生活」的旅途。

初入職時，我是擔任麵包部的外場服務人員。由於是職場新鮮人的關係，我對部門的運作非常好奇和「八卦」，當向主管和同事們請教時，大家都會不厭其煩地對我指點迷津，如更換商品的位置、商品擺放陳設的方式……等，使我獲益良多，充分體現了「贏」的文化中的「互助合作」。

感謝公司提供很多學習及晉升的機會，我現時擔任雜貨部的商品庫存主任，負責商品庫存和盤點等工作。雜貨部商品繁多，偶爾因為樣子相似而出現「孿生兄弟」更會令我煞費思量，與同事互助合作討論，尋求簡單高效的專業做法，表現出「贏」的文化中的「創新求變」，最終盤點結果令人鼓舞。

感謝各位友善真誠的同事對我不吝指教，新的工作也給我帶來了新的生活，感恩！

最後，仍是要說這一句：「有大統華，真好！」

美國朋友來訪的故事

(東岸分店支援中心) 食品安全部Luke Lin

九月份長周末，有兩個紐約的朋友來找我玩。晚上九點多，我們去Warden店逛了一下。這是朋友們第一次來加拿大，也是第一次來大统華。一進店，他們很驚訝地說：「在紐約，你不可能找到這麼明亮乾淨、整齊無異味的亞洲超市」。

他們先在麵包部看看，像是「蒜泥狠」韓式蒜蓉奶酪包和QQ包等T&T的特色產品。同行女生一到HABA專區就買了一堆東西，他們印象比較深刻的還有那一整套的防曬衣服加帽子。我又推介了一些比較有特色的加拿大產品，比如我們的自家品牌 (T&T Brand) 商品，像杏仁餅、小黄魚等，還有些美國找不到的零食，他們都想帶回美國和親友分享。最後，兩個人一起花了五六百塊錢。

兩天後，他們回紐約前，又打電話來問我：「距離瀑布最近的大統華分店在哪裡啊？」，我說：「在密西沙加呢」，结果他們又買了400塊錢。美國人真是太瘋狂了！

最後他們還問大統華什麼時候去曼哈頓開店？這就是美國朋友的期望與心聲。

購物袋内並非法外之地

人力資源部

一名員工下班後在店内購物，拿了一盒熟食、兩瓶椰子水、三包冷凍魚丸，還有一些其他商品，都裝在自己的購物袋内。結賬的時候，這名員工沒有從購物袋内拿出全部商品，而是把熟食留在袋内沒有付款就走了。第二天、第三天還是這樣。這名員工每次都在購物袋内留一些商品不付款，然後很自然地離開分店。

這樣的情形在店内屢次發生。由於目前分店大多數時間不再提供包袋服務，個別員工以為把商品藏在購物袋内不付款很安全，沒有人注意，也沒有人會查。其實公司的攝像頭早已記錄了一切，或者購物袋留有商品的形狀而暴露了痕跡，再不然就是我們機警的收銀員、資產保護員或其他員工發現了異常。總之，這樣故意偷竊的行爲最終還是會被發現，而這樣做的員工無一例外都被解雇。公司對違反誠信的案例保留報警權利，一旦警方提出刑事指控，將會影響永久居留權或公民身份的申請，甚至連已有的身份都可能被撤銷。

購物袋内不是法外之地，請大家引以爲戒，為自己、爲公司守護誠信的底線。

2024 P3 分店最佳員工榮譽榜

Eastern Region 2024 Period 4

Spotlight on T&T -

Our story on CBC

Dear Team,

Normally we spend our days head down, working hard at our trade. But on March 31, CBC came to Richmond, BC and put a huge spotlight on our story.

It’s not every day that a media giant comes to join our SC huddle, tour our stores, and sample our food! And CBC’s Ian Hanomansing, journalist extraordinaire, did just that. It was so great to see everyone share a part of their story and their day with Ian. Our very own Luna Lyu (Merchandising Buyer) sang a beautiful song to start our huddle; Ivan Tan (Senior Category Manager – Produce) showcased our trendy easy to open coconut; and Tony Yang (Store Manager) and his team did an amazing job at the Lougheed store hosting Ian. At our huddle, I got a chance to interview Ian about his journey from Trinidad to being a CBC host in Vancouver, and after the huddle he interviewed me about T&T’s story.

The interview was published on CBC’s series It Changed Everything. Usually, the stories on this channel are about artists, celebrities, and musicians – this is one of the first business stories Ian has covered. When asked about why he chose T&T, he said retail is pop culture. As a company serving hundreds of thousands of Canadians a week, we touch so many lives with our day to day. It’s a good reminder of why we do what we do, and it’s something we can be proud of.

Ian also said this series strives to focus on stories of Canadian excellence, and that’s why T&T fits the bill. T&T was born in Richmond, BC, the mecca of Asian population, and has become a symbol of not just fresh foods – but also a symbol of identity and belonging that is worthy of exporting to the US. It was special to see Ian try our classic Chinese Crepe and the innovative mochi lava bao. It was special to see our huddle, our team, and our food featured on national television. As we push to a new country, we carry the expectations of all Canadians on our back. Let’s all work hard to make our fellow Canadians proud!

I hope you all had a chance to see the full interview, and I encourage you to share with your family and friends. The feedback and reactions have been heartwarming – the outpouring of support, texts, and comments for T&T has been tremendous – what an amazing community we have built.  As I’ve always said, T&T is a collection of unique stories to be told – I just happen to be one of them. Be sure to add yours to the T&T narrative!

In case you missed it, you can catch the full interview here: T&T Supermarket CEO Tina Lee reveals moments that changed everything (youtube.com)

Thank you for all that you do every day. It’s a privilege to work with an amazing team.

Tina Lee CEO

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New job, new life

(Warden store) Grocery Dept. Theo Tsang

When I first arrived in Toronto, I was immediately drawn to the motto "New Job, New Life", as well as all the bright smiles, which led me to embark on my journey at T&T Supermarket to begin my new life.

When I first started, I served as service staff in the Bakery Department. Being new to the workplace, I was curious about the department's operations. The department head and colleagues would patiently offer me guidance on various aspects, including rearranging product placements and optimizing displays.  Their help was invaluable and allowed me to fully experience the spirit of "Helping One Another" that's a part of our winning culture.

Thanks to the learning and opportunities provided by the company, I'm now the Grocery Inventory Supervisor, responsible for inventory management and stocktaking. As there are many products in the grocery department, sometimes it can be difficult to differentiate between “twin” items that look strikingly similar. However, through collaborative discussions with colleagues, we strive to devise simple yet efficient professional practices, demonstrating our value of “Doing more with less”, and the encouraging results of the stocktaking process reflect this commitment.

I want to thank my friendly colleagues for their guidance. This new job has given me a new life, and I'm incredibly grateful for it!

Lastly, I must say, "It is truly great to have T&T!"

A memorable visit from my American friends 

(Store Support Centre – Eastern Region) FSQA Dept. Luke Lin

During the September long weekend, two of my friends from New York came to visit. At about 9PM, we went browsing at the Warden store. This was their first time in Canada, and their first time at T&T. They were amazed when they entered the store, and said, “You would never find such a bright, clean, tidy and odour-free Asian supermarket in New York."

We first checked out the bakery section, looking at specialty T&T products like the Korean cream cheese garlic bread and QQ bread, among others. As soon as the girls got to the HABA section, they purchased a bunch of items, including a set of sun-protective clothing and hat that left a lasting impression on them. I recommended some unique Canadian products, such as our own T&T brand products, like almond cookies, small yellow croaker, and also snacks not available in the US, which they wanted to take back to share with friends and family. In the end, the two of them spent a total of $500-$600.

Two days later before returning to New York, they called to ask, "Where is the nearest T&T store from Niagara Falls?" I told them it was the one in Mississauga. They ended up spending another $400 there. Americans are truly adventurous shoppers!

In the end, they also asked when T&T would open up a store in Manhattan, their question clearly reflecting the expectation and desires of our American friends.

Shopping bags are not exempt from the law

HR Dept.

An employee went shopping in the store after work and took a box of cooked food, two bottles of coconut water, three packs of frozen fish balls, and some other items, and placed them all inside a shopping bag. At the checkout, this employee did not take out all the items from the shopping bag, leaving the box of cooked food inside and left without paying for it. This individual did the same thing the following day, and the day after, each time leaving items in the shopping bag and casually leaving without paying for them.

These incidents have happened repeatedly at the store. Since the store no longer provides bagging services most of the time, some employees think hiding products in their shopping bags without paying is safe, and that no one would notice nor check. However, the store's security cameras have recorded everything, and in some cases, the outline of the products can be seen from outside the bag, inadvertently revealing traces, or at other times, an alert cashier, asset protection representative or other employees are the ones to notice something is amiss. At the end of the day, these intentional acts of theft will eventually be uncovered, and any employee who does this will, without exception, be terminated. The company reserves the rights to report these cases of dishonesty to the police. If criminal charges are laid, it will jeopardize permanent residency and citizenship applications, and existing statuses may even be revoked.

The inside of a shopping bag is not exempt to the law. Let this serve as a warning for everyone to uphold the standard of integrity for yourselves and for the company.

2024 P3 Outstanding Staff of the Store