2024 Period 3 (Eastern Region)

加東版 2024 第三期

慶祝大統華Passmore 東岸大倉庫大啟用

親愛的夥伴們，

2月22日，我們在安省Passmore Avenue的新倉庫正式啟用。雖然倉庫啟用不會像新店開業那樣大張旗鼓慶祝，但這一大倉庫的啟用對大統華來說真的意義非凡，我非常高興能跟大家一起邁進這一新里程碑。

大家都知道，增長是我們2024年的重點，今年我們要新開4家店！如果沒有對供應鏈基礎設施投資，這樣的發展速度根本是不可能的。而正因為有了這個新倉庫，我們才能在安省London, Kanata, 多倫多Downtown和魁省Brossard開新店。此外，原來的倉庫搬到新址，正好可以空出地方擴建中央廚房和冷藏設施，這意味著我們將能以更高的效率，服務東岸現有分店。

我們倉儲配送和工程部門的好夥伴一直在投入心血，為這座占地214,000平方呎的新倉庫盡心盡力。我要特別感謝所有參與的同事，包括工程部施工經理Brian Lau、倉儲配送部經理Randy Chiu，以及IT部門的Jason Li和Vick Tse，正是由於他們，才使這一切成為可能。

現在正是大統華歷史上的關鍵時刻，我們正處於加速發展的階段。看著明亮寬敞的新倉庫，讓我們既感自豪，又有壓力。自豪的是：一排排貨架像摩天樓一樣聳立在我們面前，提醒著我們正站在令人難以置信的發展勢頭上，作為大統華的一員，這真是激勵人心的時刻。而壓力呢：新倉庫能支援我們在加國開出更多新店，現在開始正是要完成這些任務的時候，這需要完美的執行力和緊迫感，可能會讓我們比以往更加吃力。幸運的是，我們有一支出色的團隊，在大家上下一心的合作下，相信新倉庫一定會生機蓬勃，讓我們每一個增長願望都能實現。

Tina Lee

CEO

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任何問題你都可以直接問CEO

「請問Tina」專欄，貼心登場！

為了給大家帶來更有趣、關心的內容，今天起你可以直接向Tina提問任何問題，只需電郵到President@tntsupermarket.com，Tina就會在下一期通訊中回答你。當然Tina可能無法回答到每一個問題，但我們會盡力整理出最有趣多元的問題，讓大家共同受益。

請注意：所有提問到President@tntsupermarket.com的電郵，記得要在主旨欄寫明「請問Tina」。同時請在內文寫明你的姓名、職稱和部門。「請問Tina」專欄將成為CEO與大家交流的新平台，有問題，就發問，讓我們一起為這個專欄注入活力吧！

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CP店的「全面小能手」小Lay

(Central Parkway分店) 分店行政部Sherry Pan

在這個快節奏的工作環境中，加入大統華的兩年時間裡，小Lay不僅一直在收貨區默默努力，還在收銀、電商、蔬果和雜貨等各部門缺人時跨部門支援，更在店內裝修時幫忙通宵值班(overnight duty)，為分店營運貢獻自己的力量。

小Lay是我們分店一顆閃亮的星星。他對工作充滿熱情，一直保持樂觀向上的態度。無論在收貨區還是在其他部門，他總能用微笑和責任感感染周圍的同事。他甘願付出額外的努力，參與跨部門培訓和適應不同的工作環境，為分店作出不同方面的貢獻。

「樂在工作，開心生活」不僅是小Lay的價值觀，也是他傳遞給周圍同事的正能量。他總是以輕鬆幽默的方式面對工作壓力，用樂觀積極的態度鼓舞身邊的人。在過年期間，他更成爲蔬果部的一員大將，工作永遠有始有終。

小Lay用自己的實際行動詮釋了「樂在工作，開心生活」的真諦。他的努力和奉獻不僅為公司帶來了效益，更讓整個工作環境充滿了溫馨和向上的氛圍。

兩位非華裔員工的故事

(東岸分店支援中心) 綜合營運部Andy Shu

有大統華，真好！

兩個月前，來自西非的Mensah加入了SL店，擔任產品推廣員(Store Promoter)的工作。除了本職工作，他平時也會支援收銀部收回購物車和籃子。總是笑口常開的他，給顧客留下深刻的印象。

Mensah會說流利的中、英文和法語，他在中國大陸上大學，專攻污水處理技術。Mensah說，他在中國大陸住過10年，是我們口中的「中國女婿」。他常說自己的快樂泉源，來自於熱情的顧客及同事。

另一位來自烏克蘭的耿義，任職於Edmonton的NE店。他於6年前旅居中國大陸，之後在香港結識了現在的另一半，成為「香港女婿」，再移居到加拿大。

目前，耿義已經在肉食部學習與工作將近7個月，聽得懂粵語及普通話的他，與同事和顧客交流時絲毫不感到困難。同樣地，他也深深感受到大統華這個大家庭的温暖與照顧，感到無比的快樂。

我們竭誠祝福這兩位同仁能在大統華不斷地學習和成長！

圖利親友的收銀員

資產保護部

收銀員A多次為她的男友提供收銀服務，透過未正確掃描商品、取消收銀系統交易記錄等手法，讓男友少付金錢從中獲得私人利益。他們的行為被視為「串謀盜竊」，經查辦，A最終被立即解僱，並被移送警方進一步調查。

資產保護部自成立以來，配合公司逐步完善内部監控機制，現已建立了以人員偵察、技術監控及數據分析為一體的自動監控和預警系統，系統可自動過濾出内部的所有非正常交易。目前資產保護部門已根據這些數據，成功追查出多次違反誠信的行爲。

誠實正直是大統華贏的文化的第一條。任何員工違反公司與誠信相關的規章制度，或觸犯刑事罪行，都可導致紀律處分，包括終止雇傭關係和/或刑事指控。請所有員工以此爲戒，遵守法律法規和公司的規章制度，共創一個誠實正直的工作環境。

如果你發現大統華同事、其他供應商和合作商有異常違規行爲，請主動聯繫我們。我們會及時進行公平、公正和獨立的追查，並對你的信息嚴格保密。

2024 P2 分店最佳員工榮譽榜

Eastern Region 2024 Period 3

Celebrating the Grand Opening of our Passmore Warehouse

Dear Team,

On February 22, we opened the doors to our new warehouse at 985 Passmore Avenue in Ontario. While occasions like these don’t usually get the same public fanfare as our new store announcements, the opening of our new warehouse is extremely meaningful for T&T, and I could not be more excited to celebrate this milestone with all of you.

As you already know, growth is our focus in 2024. We are opening 4 stores this year! This speed of development would not be possible without investments in supply chain infrastructure. We are able to open our new stores in London, ON, Kanata, ON, Downtown, ON, and Brossard, QC because of this new warehouse. In addition, moving the warehouse allows us to expand our central kitchen and refrigeration facilities. This means we’ll be able to serve our existing store network with greater efficiency.

Our wonderful colleagues across Warehouse & Distribution and Engineering have been working tirelessly to make this 214,000 square foot facility ready. I would like to extend my special thanks to everyone involved in this project, including our Construction Manager Brian Lau from Engineering, our W&D Manager Randy Chiu, as well as Jason Li and Vick Tse from IT for making this possible.

This is a pivotal time in T&T’s history as we shift to a phase of accelerated growth. Looking at the bright and spacious warehouse should make us feel a sense of pride and pressure. Pride: that the row upon rows of shelves that tower over us like skyscrapers is a reminder we stand at the precipice of the incredible business momentum that is to follow. It is a thrilling time to be a part of the T&T team. Pressure: that now is the time to accelerate store openings. The new warehouse allows us to open more stores in Canada, and now it’s time to deliver those stores. This will require flawless execution and a sense of urgency that may stretch us more than ever before. Fortunately, we have an amazing team, and with your help, I am certain that the new warehouse will be bursting at the seams with activity and that every one of our growth aspirations will be realized.

Tina Lee CEO

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Introducing ‘Ask Tina’

Exciting news! To bring even more interesting and relevant content to you, we are launching ‘Ask Tina’. If you have a question for Tina, please email them to President@tntsupermarket.com for Tina to answer in an upcoming newsletter! While Tina may not be able to respond to every question, we will do our best to feature as many as we can. Don’t miss out on a chance to drive the content that you want to see – send in your questions today!

*All submissions should be sent to President@tntsupermarket.com with “Ask Tina” in the subject. To be included in the submissions, please include your name, title, and department.

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Lay, the "multifaceted expert" at the CP store

(Central Parkway store) Store Admin Dept. Sherry Pan

In this fast-paced work environment, Lay has not only been quietly dedicated in the receiving area; in the two years since he joined T&T, he has also provided cross-departmental support to the Cashier, Fulfillment, Produce and Grocery Departments when needed, and even volunteered for overnight duty during store renovations, contributing to the overall operations of the store.

Lay is a shining star at our store. His passion for work is accompanied by a consistently positive and uplifting attitude. Whether in the receiving area or other departments, he always manages to infect his colleagues with his smile and sense of responsibility. He is willing to walk the extra mile, actively participating in cross-departmental training and seamlessly adapting to various work environments, contributing in many ways to the store's overall success.

"Work Life happy" is not only Lay's personal philosophy, but also the positive energy he imparts to his colleagues. He always faces pressure with a humorous approach, uplifting those around him with an optimistic attitude. During Lunar New Year, he even became a Produce key member, always seeing his tasks through from start to finish. 

Lay epitomizes the true essence of "work life happy" through his actions. His efforts and contributions extend beyond benefiting the company but have also fostered a warm and uplifting atmosphere in the work environment.

The stories of our two non-Chinese employees 

(Store Support Centre – Eastern Region) Central Operations Dept. Andy Shu

It's truly wonderful to have T&T!

Two months ago, Mensah from West Africa joined the SL store as a Store Promotor. In addition to his primary responsibilities, he often assists in collecting shopping carts and baskets. His cheerful demeanor has made a lasting impression on customers.

Mensah is fluent in Mandarin, English and French. Graduating from a university in Mainland China with a focus on wastewater treatment technology, he spent a decade living in China, earning him the playful title of our "Chinese son-in-law”. He always says that his happiness stems from interacting with passionate customers and colleagues.

Geng Yi, originally from Ukraine, is working at our NE store in Edmonton. He lived in China six years ago, and later met his current partner in Hong Kong, becoming a "Hong Kong son-in-law" before relocating to Canada.

He has been learning and working in the Meat Department for close to seven months now, and since he can understand both Cantonese and Mandarin, he is able to communicate with customers and colleagues with ease. At the same time, the warmth and care he received from our big T&T family has brought him immense joy.

We sincerely wish that our two colleagues can continuously learn and grow here at T&T!

Cashier exploits position for personal gain

Asset Protection Dept.

Cashier A consistently provided checkout services for her boyfriend, utilizing methods such as improper scanning and cancelling transaction records in the checkout system, enabling her boyfriend to pay less and reap personal benefits. Their actions are deemed "conspiracy to commit theft", leading to immediate termination upon investigation. A has been handed over to the police for further investigation.

Since it's establishment, the Asset Protection Department has worked in conjunction with the company to gradually perfect the internal monitoring mechanism, and has now implemented an automated monitoring and early warning system that integrates personnel reconnaissance, technical surveillance and data analysis. The system can automatically filter out any abnormal transactions within the company. To date, the Asset Protection Department has successfully investigated multiple cases of integrity violations based on this data.

“Upholding integrity” is the foremost principles of T&T's winning culture. Anyone found in violation of the company's integrity-related rules, or commits criminal offenses may face disciplinary action, including termination of employment and/or criminal charges. We strongly encourage all employees to to adhere to laws and the company's regulations, and work together to foster a workplace characterized by integrity.

If you come across any irregularities involving your colleagues, suppliers or business partners, please proactively contact us. We would conduct a fair, impartial and independent investigation promptly with the strict confidentiality of your information.

2024 P2 Outstanding Staff of the Store