London Grand Opening
Dear Team,
These are the days we work for. After years of planning and hard work, we opened our London store on September 27th, and what a memorable day it was. The stories from that day are a testament to all the effort we’ve invested and prove that we are bringing something truly special to our customers and community.
The first customer started lining up at 3AM just to be the first one inside! In fact, he has been there for the past three T&T grand openings – that kind of dedication shows the strong connection we have built with our customers over the years. The lines were so long that a passerby asked if Taylor Swift was here for a concert!
Western University students also showed up in full force – many shared how they used to drive hours to Toronto for authentic, fresh Asian foods, and now it’s just minutes from campus. As a Western alum, bringing T&T to London was always a dream of mine and it was so special to see the joy it brought to the students.
One particular student, Danny, really touched my heart. He is a first-year student who just moved to London, ON from Burnaby, BC. Nearly 4,000 kilometers away from home, he’s adjusting to living alone, away from his parents. When he visited our store, he was brought to tears because he finally felt a connection to home. This is why we do what we do – bringing food for joy, and offering that sense of belonging for everyone who walks through our doors.
None of this would have been possible without our incredible team. The store looks amazing because of the creativity and hard work of our engineering, marketing, and operations teams. Marketing created the kind of excitement that had people both lining up around the block and sharing online. HR brought together a team with passion, while merchandising found the perfect balance between trendy new products and nostalgic classics. Digital made sure we were ready to serve customers seamlessly online and in-store, and PFD rose to the occasion, creating special purple sushi rolls and Chinese-style crepes that honoured Western’s colours. IT kept everything running smoothly from the checkouts to the music, while F&A and FSQA took care of the details that allowed us to operate at our best for our customers.
This store represents the culmination of years of work, and it’s a milestone that makes all of us proud.
London is a huge win, but we’re just getting started. Before the year’s over, we’ll get to do this again with Kanata, Brossard, and Bellevue. Let’s keep this momentum going. Add oil, team!
Tina Lee
CEO
A true model of diligence and responsibility - a tribute to Bill, the Receiver
Keyky Chen - (Unionville store) Store Admin
AAt our UV store, Bill, a dedicated and hardworking receiver, takes his job seriously and consistently helps other departments. For example, after the Mid-Autumn Festival, the Bakery Department needed help unloading goods, but no one in the department could operate a forklift. Bill stepped in without hesitation to ensure the task was completed smoothly. His attentiveness and sense of responsibility not only enhance work efficiency but also warm the hearts of his colleagues.
Bill always starts his day off cleaning all the garbage bins outside the store. Regardless of the weather, he always ensures the bins are tidy and organized, demonstrating his commitment to the store's cleanliness. He doesn’t shy away from getting dirty or tired, and uses his actions to show his strong sense of responsibility toward his work and care for colleagues.
He never focuses on personal gain or loss, quietly performing important yet overlooked tasks, becoming a role model for everyone. His selfless dedication and willingness to help demonstrates true teamwork and responsibility. Bill shows us that even ordinary positions can make extraordinary contributions, deserving our heartfelt praise and admiration.
2024 Career Day Sharing - Care for the future of our subordinates
Betty Yan & Becky Pang - (Store Support Centre - Eastern Region) Human Resources Department
The 2024 Career Day was successfully held on April 24 at the ER Store Support Centre, where 50 colleagues were invited to participate.
Through this event, everyone gained insight into their career development paths at T&T. We also invited representatives from various departments to explain their roles and share information on career growth opportunities.
During the sharing session, colleagues engaged directly with department representatives, had their questions answered, and enjoyed a great afternoon together.
The UltiPro system offers colleagues a wide range of training and development resources, including professional and soft skill courses in different fields. We also provide on-the-job training at store locations, giving employees timely guidance to help them quickly master new skills and boost efficiency.
As the company rapidly grows, we are seeking to recruit many talented individuals. We welcome everyone to join our team and help shape a bright future together.
Seemingly efficient shortcuts often conceal hidden traps
Human Resources Department
In the midst of a busy workday, some colleagues choose to skip certain standard operating procedures (SOP) to save time and effort. Although this may seem efficient, it can result in unforeseen issues.
For example, when preparing the popular Papa Crispy Chicken, a colleague attempted to save time by skipping the thawing step and directly fried the frozen chicken. This resulted in customers receiving undercooked meat, posing a food safety risk.
A colleague failed to follow proper cleaning procedures and mistakenly added fresh water into the saltwater tank, resulting in the death of a large number of lobsters and crabs and significant losses.
Another colleague didn't follow the "first in, first out" principle while stocking goods, causing confusion in inventory management, and ultimately required even more time and effort to correct.
A cashier failed to follow the SOP, inadvertently miscalculating the amount collected, which led to a loss.
These seemingly time-saving and convenient practices can bring on irreversible consequences, or require even more time to rectify. Please remember, these shortcuts are filled with hidden risks, rather, the best way to avoid problems is to diligently follow the SOP.
Of course, the company encourages colleagues to propose innovative ideas and improvements. If anyone identifies a more efficient process or has suggestions, they are welcome to discuss them with their Department Head to help create simpler and more efficient solutions.
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