加東版 2023 第八期
只要其利，不要洩密，
謹慎使用ChatGPT
親愛的夥伴們：
最近幾個月，人工智慧ChatGPT像一陣風，已在生成內容、文件和更多方面，被大家廣泛愛用。然而，在不斷擁抱新科技改善工作的同時，更重要的是，必須對數據安全保持警惕。我們知道有越來越多的同事，在許多工作上越來越依賴ChatGPT，但就像所有新科技一樣，雖然確實能幫上忙，但同時也會帶來不可測的巨大風險。
比如，就有新聞報導，許多上班族喜歡將公司的數據和Excel表格，包括銷售業績、產品信息和財務預測，上傳到ChatGPT做數據分析。在此我要鄭重提醒大家：絕對不能將公司的機密信息，上傳到任何線上AI工具。
原因很簡單，這樣做不僅會造成公司的資安漏洞，還會讓我們面臨潛在的違規行為、法律責任、財務損失和聲譽受損。大家都必須積極主動地保護公司的利益，以及顧客和合作夥伴對我們的信任。數據安全不僅僅是IT部門的事，更是我們每一個人的責任。
又比如，ChatGPT經過人工智慧訓練，能從互聯網上讀取和總結大量數據，生成類似人與人之間的文本答案，雖然可以提供有價值的見解，但確實會帶來洩漏公司和第三方機密信息的風險。
舉個例子，如果你要回覆一封電子郵件，竟複製貼入ChatGPT尋求幫助，那郵件中的所有內容，包括公司資訊、供應商信息、顧客姓名或聯絡方式，都會馬上變成互聯網公開信息，那就麻煩大了。因此大家必須切記，不要將任何機密或專有信息輸入ChatGPT。
一如既往，如有疑問，謹慎行事。如對數據安全有任何疑慮，不要猶豫，隨時向你的經理或IT熱線(分機8400)尋求幫助，或電郵IT.helpdesk@tntsupermarket.com
科技日新月異，許多新工具的確能幫忙我們，工作更高效、行動更有效。但要謹慎判斷、正確使用，我們才能平衡、有分寸地，將人工智慧融入我們的日常生活中。
謝謝大家一起努力，確保機密信息，真正保持機密。
Tina Lee
CEO
快樂的Sean
「大統華牛，大統華真牛！」在一聲聲吶喊中，一個矯健的身姿，操控著叉車在PR店的收貨區、各部門的庫房、卸貨點，有條不紊而又快捷地穿梭著。他就是PR店收貨員Sean。
作為一名分店收貨員，日常工作比較繁雜，包括收貨、清點、整理單據、維護設備和打掃場地等。若遇上公休日，工作量可能是平時的三、四倍。而無論何時，精力充沛的阿Sean都保持著精力旺盛的模樣，有時在幫蔬果部理倉，有時在幫雜貨部擺貨。特別是最近兩個月，他一個人頂崗，從早到晚，工作依舊是井井有條，完全沒有因為人手不足而影響分店運作。鐵打的Sean真是「牛」﹗
Sean常說：「幹活要有氣勢」。他這種樂觀向上的心態感染著PR店的每個員工。他所到之處，都充滿著歡樂的氣氛。一兩句話，便可使人心情愉悅，解困脫乏，激勵鬥志。他懷著工作熱情滿場飛，帶動著全店員工熱情、飽滿和歡樂的每一天。
(Promenade分店) 蔬果部Owen Gan
作為創新愛好者，引領變革
「變化從來沒有像今天這樣地快，也更不會放緩於今天」。
我很幸運地能夠在全球疫情之前加入大統華大家庭。在過去三年，我們電商團隊成功地在全國建立了20家配送店，創造了單日1734筆訂單的記錄。同時，我們以在家工作的創新模式，組建了全國客服中心團隊。
回想起來，獲得這一切豐碩的成果，離不開各部門的努力和前線員工的辛勤付出。我們一起分享了許多美好的時刻，在每一波新冠疫情中持續為我們的社區提供服務。而推動我們的，是我們的好奇心和贏的文化。
今天，我們的團隊正在進行數字化轉型，希望為公司做出更多貢獻。作為Omnichannel customer experience的領導者，我們在任何接觸點上尋求改進的機會。而我深深地知道，顧客體驗不僅僅是一個項目，它是每個人思維轉變的旅程。
借用創始人Cindy Lee在《勇敢，就能翻轉人生》書中的一句：創新不忘初心，圓人生最重要的事。
(東岸分店支援中心) Omnichannel Customer Experience Chancy Chen
守護好最後一道關卡
我們的收銀員有一個神聖的職責，他們守護著分店的最後一道關卡，任務是準確無誤、禮貌親切地為顧客結賬，讓客人開心滿意地盡興而歸。
常常有收銀員在這最後的把關中，用火眼金睛以及極强的敏銳度和觀察力，成功發現並阻止了一些企圖偷竊或是違反誠信的狀況，非常感謝這些超額完成任務的同事們。
但是，也有個別收銀員反而利用職務之便，自己成了那個違反誠信的人。有的人為親友服務，假裝將商品掃描過機，實際根本沒有掃描；有的人是掃描過後用“void”鍵消除這次操作，但實際上商品已經被拿走；有的人連假動作都懶得做就直接把沒付款的商品放入客人的購物袋；有的人幾番三次把貴的商品打成低價商品代碼，比如青提打成紅蘿蔔……
這樣的收銀員，不但完全辜負了收銀崗位的職責，而且知法犯法，自己參與到盜竊行爲中，公司對此絕不姑息，除了解僱之外還會選擇報警處理。
收銀崗位是分店一道亮麗的風景綫，收銀員就是風景綫上的檢查官，請時刻記得自己的光榮使命，誠實正直義不容辭，幫分店守護好最後一道關卡，謝謝你們！
(人力資源部)
2023 P7 分店最佳員工榮譽榜
2023 Period 8
Navigating the benefits and risks of Artificial Intelligence.
Team,
In recent months, Artificial Intelligence (AI) tools, such as ChatGPT, have attracted widespread usage in generating content, documents, and so much more. As we continue to embrace technological advancements for our business needs, it is important that we remain vigilant about data security. Recently, we have witnessed an increasing reliance on ChatGPT for various tasks. Like all technology, these tools can help us immensely in our day to day lives, but they do also pose risks.
For example, there have been instances in the news of employees uploading company data and Excel spreadsheets into AI tools that perform data analysis. Data compromised included sales data, product information, and financial forecasts. It cannot be stressed enough that confidential company information must not be uploaded to any online AI tools.
Doing so not only compromises our organization’s data integrity, but also exposes us to potential breaches, legal liabilities, financial losses, and damage to our reputation. We must all be proactive in protecting our company’s interests and the trust that our customers and partners have placed in us. Data security is not just an IT issue; it is everyone’s responsibility.
Another example is the use of ChatGPT. ChatGPT is trained to produce human-like text answers and can read and summarize vast amounts of data from the Internet. While it can provide valuable insights, it does pose a risk of unauthorized disclosure of company and third-party confidential information.
For example, if we input an email into ChatGPT for help on a response, everything in the email is now public information. This is a big problem if the email has company information, vendor information, or information about our customers such as names or contact information. Therefore, it is important that we do not input any confidential or proprietary information into ChatGPT.
As always, when in doubt, err on the side of caution. If you have any questions or concerns about data security, don’t hesitate to reach out to your manager, or our IT hotline for guidance at Ext. 8400 or IT.helpdesk@tntsupermarket.com.
As technology continues to evolve, we have many opportunities to leverage these tools as an organization to help us become more efficient and effective. By exercising caution and good judgment, we can take a balanced and measured approach in integrating AI into our daily lives.
Thank you all for doing your part in ensuring our confidential information remains confidential.
Tina Lee CEO
The happy Sean
"T&T is great, T&T is truly great!" yells a figure with a robust physique as he drives a forklift through the PR store's receiving area, each department's inventory and offloading area in an efficient yet orderly fashion. He is none other than Sean, the PR store's receiver.
As a receiver, the daily workload can encompass quite a bit, including receiving goods, taking inventory, arranging documents, maintaining equipment and cleaning up. On public holidays, the workload can go up 3 to 4 fold. But Sean is always full of energy, sometimes helping the Produce Department organize their inventory, other times helping the Grocery Department. Particularly in the past two months, he has been taking on extra shifts and working from morning to night, yet still completing everything in an orderly manner, never allowing the lack of manpower affect the store's operations in any way. Our mighty Sean is truly great!
Sean always says, "You should work vigorously." His optimistic attitude has infected every PR store employee. He brings a positive energy wherever he goes, and has the power to lift your mood, ease challenges, motivate with just a few words. His enthusiasm at work inspires passion and brings joy to everyone every day.
(Promenade store) Produce Dept. Owen Gan
Leading Change as An Innovation Lover
“The pace of change has never been this fast, yet it will never be this slow again.”
I was so lucky to join T&T big family just before the global pandemic. In my past three years in the e-Commerce team, we had successfully built up 20 fulfillment stores nationally and fulfilled 1734 orders as daily history. Meanwhile, we had assembled our in-house online call center team with the innovated work from home model.
Once looking back, all these fruitful results cannot be delivered without every department’s effort and the hard work of our frontline staff. We continuously serve the community and shared lots of great moments in every Covid waves. And, what motivated us from the inside, is the passion of curiosity and our winning culture.
Today, our team is under digital transformation to contribute more to our company. As the leader of Omnichannel Customer Experience, we are seeking for any improvement opportunities in every touch point across all channels. And I deeply know, customer experience is not only a project, but also a mindset change journey for everyone.
In the words from the book written by our founder Cindy Lee, “A life is lived to its fullest by staying true to oneself.”
(Store Support Centre – Eastern Region) Omnichannel Customer Experience Chancy Chen
Guarding the last checkpoint
Our cashiers have a sacred duty. They are guarding the store's final checkpoint. They must be accurate and kind when helping customers check out so that customers can leave happy and satisfied.
We often have cashiers who use their keen eyes, strong acuity and observation skills to successfully discover and prevent attempted thefts or dishonest behavior. We are truly grateful to these colleagues who have gone above and beyond to complete their tasks.
But on the other hand, there are also cashiers who violate integrity by taking advantage of their positions. Someone pretended to scan products when serving their friends and family, when in fact they never scanned those items; someone voided the scanned items, when those products were taken out of the store; someone didn't even bother to pretend and just directly placed unpaid goods into customer’s shopping bags; and someone repeatedly scanned price codes of cheaper products in place of the higher priced goods, for example scanning the price code for carrots in place of the price code for green grapes.
These cashiers not only failed their duties, but also knowingly broke the law and participated in the theft. The company will not tolerate, and in addition to firing, will also report these incidents to the police.
The checkout area is a vital part of the store, and cashiers act as the inspectors of this area. Please always remember your mission, uphold integrity, and help guard the store's final checkpoint. Thank you!
Human Resources Department
2023 P7 Outstanding Staff of the Store
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