加東版 2023 第六期
帶著加拿大人的自豪，
向上成長，前進美國！
親愛的夥伴們：
終於官宣了！一週前(6/8)我們正式宣佈：T&T將向南跨過邊界，進軍美國！第一家店將於明年夏天在華盛頓州西雅圖貝爾維尤市(Bellevue)的Marketplace at Factoria開業。新店佔地76,000平方呎，是T&T的旗艦店，也將成為華盛頓州最大的亞洲超市。
這真是令人歡欣鼓舞的一週！消息一經宣佈，我們在加拿大的客人都感到自豪，紛紛為T&T加油點讚，並四處奔相走告。網路上看到許多加拿大人興奮地和美國親友群聊，說T&T到底有什麼不同、為什麼比美國的亞洲超市好，大家都引以為傲。
尤其西雅圖的大片社區可高興壞了，反應更是熱烈。看到一位張先生就說，好幾年前他住在多倫多，後來因工作關係搬到西雅圖，最想念的東西之一就是T&T。他說像T&T這樣的超市在西雅圖根本沒有，一定會帶來很多的改變和進步。
新店所在的購物中心也開心歡迎我們，說T&T是他們在全球範圍內找到的一流零售商，一定會帶進去生活服務和餐飲體驗的新風貌。最歡迎我們的就是貝爾維尤的市長了，她說，T&T不但會帶去充滿活力的飲食文化，還會在當地創造300多個工作機會。
看到這裡，相信你一定也會以T&T為榮。在此我要謝謝我們的團隊，我們的大家庭，感謝有你，讓我們可以一起走到這一步，這種感覺真的是太棒了。我們不會讓信任T&T的加拿大人失望，更不會讓期待T&T的美國社區失望！
其實前進美國，國情不同、法規不同、供應鏈不同，連標價都從加幣變成了美元……雖然不容易，但卻是最有價值的挑戰。原來我們只能靜靜地做、小聲地說，現在官宣了，我們要開始高歌猛進，帶著加拿大人的自豪，一起為T&T開啟完美的新篇章！
Tina Lee
CEO
後場的「門神」: 收貨員Jim
收貨部可比作我們身體的心臟，在超市中不可或缺。 只有一個順暢且整潔的收貨區，才能確保新鮮貨物源源不斷。 而在CL店狹小的收貨區域，工作難度和挑戰性更是不言而喻。 記得有一次，友店的收貨員來支援了一天後，忍不住抱怨說後場太小，放不下東西，可見要整理好CL店的收貨區有多不容易。
然而，我們的收貨員 Jim Li卻能將後場整理得井然有序。 儘管收貨區只能容納不到8個板位，他從未抱怨，還主動幫助把貨物拉到各個部門後倉，又常常幫忙卸貨。 他將大統華互助合作和勇於承擔的文化融入工作中，深受所有主管的讚揚和感激。
另外，他還負責店內大小橫幅的裝飾任務， 經常可以看到他開著升降車在店內撤舊換新牌。 由於巿中心有很多小偷和流浪漢，每當店內有人搗亂時，Jim總是挺身而出，為員工們帶來十足的安全感。
也許有人認為收貨只是簡單平凡的工作，但能日復一日把平凡的事情做的不平凡，就是很了不起的事。 Jim不僅任勞任怨地做好日常工作，還勇於承擔店內其他事務，確是我們的好榜樣。
(College分店) 店長Eren Chen
我們值得
SL店開幕，店外雪花飛舞，排隊的人潮有幾條街那麼長。店裏鑼鼓喧天，歡慶的開幕音樂，精美的試吃，一切都如此美好。爲了這一刻，多少人起早貪黑，拼盡全力想讓客人覺得「人在異鄉，有大統華，真好﹗」同樣是雪景，過往很多畫面又在我的思緒浮現。
在麵包部為Loblaw承辦第一場甜品特展中，我和Kelvin Wong在凌晨三、四點鐘回中央麵包房取物料。在790 Tapscott的後倉，昏黃的大燈，寬廣無人的舞台，我們忍不住像兩個在雪中的孩子，快樂地舞著特展要用的獅子。
WY開店時，為了趕工程進度，Gerald店長工作到凌晨。他應該以為大家都下班了，想脫下鐵頭鞋解放一下。當他光著兩個大腳丫站在辦公室的水泥地上摩蹭時看到我們，那尷尬的樣子……
還有，CL開店時，有一位看起來不是很友善的街友，橫躺在店門入口不肯離開，這時我們的Charles Wang竟直接上去和他商量，並成功請街友離開。原來溫文爾雅的王子也有這樣的一面！
此時，大雪裡向我們點頭致意的Alex店長及互相打氣的同事，又再浮現在我的腦海。想著想著，面對熱情的客人，我必須回工作崗位了，所有的付出都是值得的。
(東岸分店支援中心) 麵包部 Rainbow Chang
衝動是魔鬼 有話好好説
之前HR曾經分享過工作場所謾駡、揮舞刀具、甚至動手打架的故事，提醒大家「衝動是魔鬼」，「有話好好說」。但是很遺憾，類似的事件還是在不同的分店發生，僅僅因為一言不合或在工作中有爭議，就有同事駡人、推人、踢人、打人，或者是拿起水杯、掃把作勢要攻擊別人，要不就是把手中正在使用的紙箱扔向別人……
我們對這樣的暴力行為零容忍，因爲公司承諾提供一個健康安全、無暴力的工作場所給所有員工，絕不能讓同事們置身於一個有暴力威脅的環境中。
互助合作、以人爲本、謙卑有禮貌、樂在工作開心生活，這些都是我們的文化和價值觀，但是，總有個別同事在怒氣爆發的時候，就會失去理智、不管不顧，任性妄為。請大家切記，在工作場所如果有任何矛盾糾紛是你不能解決的，不要駡人，更不能動手打人，請立刻去找你的上司幫你處理。如果感覺脾氣上湧或情緒激動，請先做個深呼吸，冷靜下來，想想你應該如何做到有話好好說，不然就先暫停無效溝通，或是去找主管幫忙。總之，千萬不要一時衝動做出害人害己、後悔莫及的事情。
(人力資源部)
2023 P5 分店最佳員工榮譽榜
2023 Period 6
Expanding Horizons and Fostering Canadian Pride
Team,
It’s finally official! T&T is expanding its reach beyond the Canadian borders, and venturing into the United States!
Our first store will open Summer of 2024 in Bellevue, Washington in the Marketplace at Factoria. At 76,000 square feet, it will be the largest Asian supermarket in the state, and a flagship store for T&T.
This expansion marks a significant milestone in our journey as a company. We have grown tremendously since our humble beginnings, thanks to the dedication, passion, and hard work of each and every one of you. It is your relentless commitment to providing exceptional customer service and upholding our core values that has paved the way for this remarkable opportunity.
What fills me with immense pride is not just our expansion itself, but the impact it has already had on our beloved customers and fellow Canadians. As we announced this new chapter, I have noticed the extraordinary support and enthusiasm from our Canadian customers online. They have taken the time to engage with their American friends and acquaintances, patiently explaining the unique concept and essence of T&T Supermarkets. It warms my heart to see how Canadians are cheering for us, and helping spread the word, ensuring our vision resonates with our new American customers.
This outpour of Canadian pride serves as a testament to the incredible bond we share with our community. It is a reminder of the trust and expectations placed upon us, urging us to continue to deliver excellence at every touchpoint.
We owe it to our customers, our fellow Canadians, and most importantly, to ourselves, to ensure that T&T launches successfully across the border.
I also hope you take pride in this moment. We have an incredible team, a family, that I know will rise to any challenge and exceed expectations. Let’s embrace this opportunity with enthusiasm and make Canadians proud.
Thank you for your continued hard work, dedication, and the pride you bring to T&T each day. I am honoured to lead this remarkable team, and I’m excited to embark on this new adventure together.
Tina Lee CEO
Receiving Clerk Jim, the gatekeeper of our receiving area
Receiving Department is like a human heart as it is an indispensable part of a supermarket. A constant flow of fresh goods is only possible with a smoothly operating and uncluttered receiving area. The challenge is clear with CL store's narrow receiving area. I remember when a receiver from another store came to support, he groused on how hard it is to place goods, which shows how hard it is to organize CL store's receiving area.
Despite this, our Receiving Clerk Jim Li is still able to keep the back area well organized. Even though the receiving area can accommodate not even 8 pallets, he has never complained, and even offers to help move and unload goods for other departments. He has fully incorporated T&T's culture of “Helping One Another” and “Be Accountable”, winning him praise and appreciation from all Department Heads.
In addition, he also helps hang the decorations in the store. You will often see him operating a scissor lift to replace them. And since there are a lot of thieves in the downtown area, whenever someone causes trouble, Jim is always the first to step up, giving employees a sense of security.
Some people may think receiving goods is a simple job, but to be able to take an ordinary task and do an extraordinary job repeatedly is a great feat. Jim not only does his work without complaints, but also never shies away from taking on other responsibilities in the store. He is truly a great example for us all.
(College store) Store Manager Eren Chen
We are worth it
At the SL store’s grand opening, a crowd spanning several blocks queued up outside as it snowed. Celebratory music and sample food flowed freely. Many had to wake up early and stay late to prepare for this moment, making customers to feel “it’s great to have T&T while away from home”. With the same snowy scene, many memories are flowing back to mind.
When the Bakery Department organized the very first dessert exhibition for Loblaw, Kelvin Wong and I went to Central Bakery around 3-4am to pick up ingredients. At the back storage area of 790 Tapscott, under the dim lighting and a wide empty stage, we act like children who are happily dancing in the snow with the lion used for the special exhibition.
When the WY store opened, Store Manager Gerald worked into the wee hours of the morning to speed up the progress. He thought everyone had already left and took off his shoes to relax a bit. When he saw us with his bare feet, instantly there’s a look of embarrassment on his face...
Also, when the CL store opened, a hostile looking homeless person lay outside the store's entrance refusing to leave. Our Charles Wang went straight over and successfully convinced him to leave. Turns out, the gentle and soft spoken Charles had an unexpected side to him!
Now, Store Manager Alex who nodded to us in acknowledgement in the heavy snow, and our colleagues who cheered each other on are all coming to my mind again. I must return to work for our customers who make all our efforts worthwhile.
(Store Support Centre – Eastern Region) Bakery Dept. Rainbow Chang
Impulsiveness is the devil. Always talk things out
HR previously shared stories of employees hurling insults, waving knives around, and even fighting, in a bid to remind everyone not to act impulsively and to always talk things out. Unfortunately, similar incidents are still happening at various stores. Simply because of a small disagreement, employees have yelled at, pushed, kicked and hit one another. Someone even grabbed a cup and a broom threatening to attack, and in one case, threw a cardboard box they were holding at someone.
We have zero tolerance towards these acts of violence. The company has promised to provide a healthy, safe and violence-free workplace for all employees, we will not allow our colleagues to be exposed to an environment where any threats of violence exists.
Helping one another, being people-oriented, humble and courteous, and work-life happy are all part of our culture and values. Yet there are always individual employees who will lose control of their temper when they are angry, and will act recklessly. Please keep in mind, if any conflicts or disputes occur at work that you cannot resolve, please refrain from yelling at or hitting someone, and immediately report this to your superior for assistance. If you feel your anger rising, please first take a deep breath, calm down, and think about how you can resolve the matter with your words. Otherwise, end the ineffective communication, or find your supervisor for assistance. In short, never act impulsively and do something that you will regret, and that may harm yourself and others.
Human Resources Department
2023 P5 Outstanding Staff of the Store
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