加西版 2023 第十三期
祝福大家耶誕快樂，
新的一年萬事如意！
親愛的夥伴們：
歡慶耶誕，喜迎新年，在這歲末年終，我要代表大統華大家庭，向大家送上最誠摯的祝福和感謝之情，祝願每一位夥伴和親愛的家人，平安、快樂，無論是與親人共度溫馨時光，還是與好友同享歡樂時刻，都能感受到滿滿的愛和幸福。
回顧過去一年，世局風雲變幻，民生物價飆升，我們的經營成本也跟著上升。雖然困難重重，我們始終不忘初心，堅守價值觀，力爭新鮮第一、不斷創新革新、確保食品安全，全心全力做到物超所值，讓顧客滿意。客人都給我們點讚，這讓我倍感自豪。
過去的一年，我們也從未停止開新店的腳步，為更多社區提供優質的生活服務。同時我們更吹響了進軍美國的號角，儘管在一個全新的國度我們是新手，面臨著種種挑戰，一年來也在美西新市場的開拓上，取得了非常可觀的進展，這是大家共同的勝利。
前進2024，新的戰役即將開始，我們將繼續做對的事，繼續勇敢成長，繼續攜手並肩，要讓每一位顧客都感受到我們的用心。新的一年充滿無限可能，讓我們一往直前，把“Food for Joy”這個戰鬥目標帶給更多的消費家庭，讓大家都能吃出幸福感。
最後，我要再次感謝這個大家庭中的每一位好夥伴，正是因為你們的不懈奮鬥，大統華才能站上今天的高峰。我們有幸生活在美麗的加拿大，相互擁有，彼此支持，每一天都充滿小確幸。衷心送上滿滿的祝福，祝福大家耶誕快樂，新的一年萬事如意！
Tina Lee
CEO
勇於承擔，迎接挑戰
一個初冬的早晨，一位非常有責任心和對業務嫻熟的收貨員，正在忙碌地開啓新一天的收貨工作，他就是Don Lan。
SG的後場空間非常有限，比正常的大統華分店後場佔店面積比例少10%以上。考慮到生意規模發展潛力和亞省的配送模式，難免令人擔憂如何能應付接下來的節日和接踵而來的銷售旺季大貨量，以及在冬季相當不穩定的亞省貨運高峰。
Don憑著超卓的業務能力、堅定的意志力和高超的協調組織能力，不分晝夜地和各部門緊密配合，充分發揮溝通能力，在倉車到貨時，與各部門通力合作，用最短的時間完成收貨和散貨，每日都切實貫徹落實 “5S” 的五大要素：整理(Sort)、整頓(Set in order)、清潔(Shine)、標準化(Standardize)及維持(Sustain)，使收貨部和後場永遠處於順暢不堵車的狀況。
他總是不厭其煩、淋漓盡致地利用好後場每一吋空間，保障後場整潔有序，暢通無阻，贏得了大家的好評和尊敬。
(Sage Hill分店) 分店行政部Leo Zhao
BC省大統華職業規劃探索日：發掘內部人才、促進成長
隨著公司急速發展，內部人才培訓至關重要。首次在BC省的大統華職業規劃探索日在11月28日舉辦，旨在讓同仁更了解在大統華分店或不同部門的發展機會，活動獲得了巨大的成功。
是次活動共有58位來自分店、中央廚房和倉儲配送部的同事參與。12個分店支援中心的部門參與演講或在部門攤位中與參加者互動。參加者都表示滿意，有些更在意見表中表示「我很享受今天的時間」、「非常棒的體驗」。
除了有賴永不言倦的HR團隊統籌這個活動之外，我同時衷心感謝所有提供協助的部門，成就這次活動的成功。特別是行政部Emily準備飲品及房間所需，行銷推廣部Ray拍照和視頻，IT Sean和麵包部Jeffery協助佈置及還原場地。這種一起付出的努力充分體現大統華贏的文化中「互助合作」的一條。
建基於6月在東岸舉辦的探索日，我們期待在2024年舉辦更多同類活動，並期待你的參與！
(分店支援中心) 人力資源部Anna Poon
不要利用職務之便違規
大統華的好商品越來越多，在超市工作的好處和方便之一，就是可以接收第一手的商品促銷打折信息。然而，這卻誘發了一些同事的不當行為。當收到信息時，有的同事會迫不及待興奮地想要搶購，把員工購物注意事項拋諸腦後。
在主管賦予同事信任的狀況下，近期利用職務之便的違規行為有所增加。有同事得知新鮮限量的商品到貨時，便利用上班時間，以巡場之名，行購物之實，到後場先挑選好自己想要的商品，然後請其他同事打包預留，等下班後再取走。也有同事在沒人注意的情況下，在部門裡自行處理商品後，貼上較低價格的標籤，最後以低價購得高價商品。
這些行為不僅僅是違反員工購物規則，更是違反公司誠實正直的文化。工作帶給我們便利的同時，同事要明辨自己是正在上班的員工，而不是來店搶購的顧客，時時提醒自己在對的時間做對的事。違反誠信的行為，公司絕對不能接受，千萬不要因為一時的僥倖心理，而犯下大錯。
(人力資源部)
2023 P12 分店最佳員工榮譽榜
2023 Period 13
Wishing you a joyful holiday season!
Dear Team,
As we head into the holidays and start gearing up for the new year, I want to extend warm wishes and a heartfelt thanks to everyone in the T&T big family. May you all enjoy cozy moments with your loved ones, embracing the joys of this holiday season. Take a well-deserved break to relax, unwind, and recharge after a year of hard work – you’ve truly earned it!
Looking back at the past year, it's been a wild ride – together we navigated inflation, supply chain disruptions, and increasing competition in the East Region. In the face of these uncertainties, we stood tall, true to our values, and worked together to overcome obstacles. It’s a testament to the strength of our team, and the spirit that defines our T&T family.
Amidst the turbulence, we maintained our focus on putting the customer at the center of what we do. Our commitment to freshness, food safety, innovation, and great value for money continue to bring joy to Canadians. We didn’t just weather the storm, we embraced it as an opportunity to push the boundaries of what we can achieve together. I’m proud to share that, despite these challenges, we didn’t slow down. We continued to open new stores in Canada, and made significant progress towards establishing our first store in Washington, USA. With this growth, we can continue to serve more communities, and that is a victory that belongs to each and every one of you.
Heading into 2024, we will continue to grow. There are endless opportunities for us, and we will embrace them with courage, unity, and an open heart. I’m excited about the growth and success that lie ahead for all of us. Thank you for your dedication and hard work – I’m grateful for all of you.
As we enter the holiday season, let’s not only celebrate our professional achievements, but also cherish the joys of the season with our loved ones. We're fortunate to live in a beautiful country, supporting each other and finding the little moments of joy every day.
Wishing you all a safe and happy holiday season, and looking forward to a prosperous and successful new year!
Tina Lee CEO
Be accountable and welcome challenges
On an early winter morning, an extremely responsible and adept receiver named Don Lan is busily starting his receiving work.
The backroom space at SG is extremely limited, with over 10% less floor space compared to that of a typical T&T store. Considering the potential business expansion, as well as the distribution model in Alberta, there are concerns as to how it can handle the upcoming holiday season, the subsequent peak in sales volume, and of course the unpredictable winter shipping peaks in the province.
Through his exceptional business capabilities, unwavering determination and excellent organizational skills, Don collaborated seamlessly with each department around the clock. Utilizing his strong communication skills, he effectively coordinates with departments during the arrival of shipments to expedite both receiving and distribution processes. Each day, he implements the five elements of 5S: Sort, Set in order, Shine, Standardize and Sustain, ensuring the Receiving Department and backroom operates smoothly without congestion at all times.
He always makes good use of every inch of the backspace, ensuring it is kept organized, clean and unobstructed, earning him everyone's praise and respect along the way.
(Sage Hill store) Store Admin Dept. Leo Zhao
BC T&T Career Day: Fostering Growth and Internal Talent
The 1st BC T&T Career Day marked a resounding success, reflecting both our rapid growth and the crucial need to cultivate our internal talent pool. The event, held on November 28th, aimed to acquaint store colleagues with diverse career prospects within T&T, spanning opportunities both within stores and across various company divisions.
A total of 58 colleagues from 13 stores, Central Kitchen, and W&D participated in the event. The Store Support Centre showcased 12 departments, each hosting booths or delivering presentations. Colleagues who attended expressed their profound satisfaction. Positive feedback received through the satisfaction survey, with remarks like “I enjoy my time here today” and “非常棒的體驗 (great experience)”.
The success of the event owes much to the tireless efforts of our HR team. Additionally, heartfelt gratitude extends to all departments that lent their support, contributing significantly to the accomplishment. Special commendations are due to Emily (Administration) for preparing beverage and break room essentials, Ray (Marketing) for capturing photos and videos, and Sean (IT) and Jeffrey (PFD Bakery) for their invaluable assistance in setting up and dismantling the facilities. This collective effort vividly exemplifies our winning culture - “Help one another”.
Building upon the positive response garnered by the Eastern Region Career Day held in June, HR is keen on organizing more such events in 2024. We eagerly anticipate your participation in our forthcoming events!
(Store Support Centre) HR Dept. Anna Poon
Do not misuse your position for violations
As T&T continues to expand its range of quality products, one of the advantages of working at a supermarket is being able to receive firsthand news of product promotions and discounts. Yet this has led to inappropriate behaviour amongst some colleagues. Upon receiving this information, some colleagues will excitedly rush to purchase these products, completely disregarding the employee shopping guidelines.
Despite the trust our Department Heads place in our colleagues, there has recently been an increase in violations involving the misuse of job positions. Some of them, upon realizing that fresh and limited-stock items have arrived, will use the excuse of inspecting the area, when they are in fact shopping during work hours. They will select the products in the backroom, then ask their colleagues to wrap and keep it for them until their shift ends. There are also colleagues who will put a lower price label onto the item when no one's paying attention, allowing them to purchase higher priced items at a discounted rate.
Such behaviors are not only in violation of employee shopping rules, but also violates the company's culture of integrity. While our work may offer some conveniences, our colleagues must clearly recognize that they are on duty employees but not customers. We must always remind ourselves to do the right thing at the right time. The company will not tolerate any behaviour that violates trust. Avoid making grave mistakes driven by a fleeting sense of good luck.
Human Resources Department
2023 P12 Outstanding Staff of the Store
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