加西版 2023 第十二期
關懷回饋社區
用心環境保育
親愛的夥伴們：
隨著時序來到歲末節慶感恩季，2023年即將進入尾聲，我想花一點時間和大家回顧一下，我們是如何回饋社區、承擔企業責任的。「關懷社區」是大統華的價值觀之一，我們的團隊在日常工作中都能用心詮釋體現，這讓我感到無比自豪。
我們不僅僅是超市，更是社區的一份子。在過去一年中，我們持續贊助了許多值得支持的社區活動，致力於幫助那些最需要幫助的人。這主要集中在三方面：
1. 關懷長者：社區的長者曾用青春年華為我們做過許多事，我們當然應盡力提供他們需要的關愛和支持。比如，大統華就支持孟嘗長期護理中心的擴建，為長者增加了320個長照床位。
2. 關愛兒童：許多鄉親移民來加都是為了孩子，我們當然也應為年輕一代的生活出一點力。比如，大統華就積極贊助CCYAA加華青年體育會，他們為青少年提供了一系列的籃球訓練和季節性聯賽，我們也助力他們實現夢想。
3. 文化融合：擁抱多元文化對我們非常重要，我們積極推動並支持社區內豐富多元的文化活動，比如，加拿大日本節、多倫多龍文化節等等，這是我們開心融入社區的一部分。
在分店，我們還推動減少有害排放和塑料使用，來回饋社區。你知道在所有塑料包裝廢棄物中，約有1/3是由食品零售業造成的，因此我們也應為解決這個問題盡一份心力。一年前，我們已開始與供應商合作，以實現大統華的承諾，即到2025年，所有我們獨家經銷的品牌，和店內產品，都採用可回收或可重複使用的包裝。許多創新解決方案已在進行中，比如，為壽司紫菜和冷凍毛豆採用可回收包裝，以及在用餐座位區使用竹製餐具。
除了塑料製品外，我們還在冷藏櫃上裝門以降低能源消耗、在新店中將冷卻系統從Freon轉換為更環保的CO2，並將照明升級為節能的LED燈。這些雖看似微小，卻在整個環境保育中非常重要。
最後，我們努力減少浪費 — 通過與「第二豐收(Second Harvest)計劃」的合作，今年我們已成功將超過40萬磅的食物轉交到社區的食物銀行，而不是浪費在廢棄物掩埋場，為那些需要幫助的人帶來一絲溫暖。而我們的有機食品計劃，更會進一步將送到掩埋場的食品廢棄物減少7,700公噸，目標是到2030年實現送到掩埋場的食品廢棄物為0。
我鼓勵大家在這歲末年終，都能思考一下如何回饋社區。請記住，每一個微小的努力都將使我們的社區變得更加美好。
感謝大家的辛勞和付出，正是因為有了你們，大統華才能成為社區中一股行善的力量。
Tina Lee
CEO
Jackson, LH團隊的驕傲！
今天為大家介紹LH店雜貨部優秀的副主管Jackson。他一直以來都表現出色，是團隊中不可或缺的一員，在LH店開業、Sports Day等關鍵時刻，均展現出令人印象深刻的表現。
超市開業是充滿挑戰的時刻，需要面對大量的庫存管理、貨架陳列和促銷活動的籌備工作。在這過程中，Jackson發揮了關鍵的作用。他與主管有默契地合作，忙碌的身影在店中穿梭，確保產品準時上架，促銷活動順利進行。他的付出和貢獻在LH店順利開業中功不可沒。
除了出色地履行本職工作，他總是勇於承擔更多的責任，比如擔任JHSC員工代表和First Aid急救員，展現出卓越的多方面能力。不論任務多繁重，他都從不抱怨。
在Sports Day的團隊籃球賽上，Jackson不僅展現出精湛的投籃技巧，更展現出卓越的組織能力，帶領籃球隊在不被看好的情況下，為LH店奪得了全公司的第一個比賽冠軍，為分店爭得榮譽。
就是這樣，Jackson為整個團隊帶來了巨大的價值，他亦因出色的表現而被公司選為雜貨部經理儲備人才，真是LH團隊的驕傲！
(Lougheed分店) 分店行政部Rita Lang
榜樣與動力
贏的文化和價值觀，其實每天都在我們的工作中被展現。
綜合營運部其中一個責任就是統籌分店培訓，考慮到主任及副主管級別同事都有包含管理的工作，我們在今年把軟技能培訓 (Soft Skills Training) 推廣至主任儲備人才和副主管儲備人才的培訓中。
主任儲備人才的軟技能培訓工作坊，分別由HR的Judy和收銀及收貨部專員Christina擔任導師。理論上，兩位導師彼此不需要溝通，由我安排好便是。然而，我發現Christina主動約Judy面談。難道是我安排不周嗎？我立即問Christina，結果她說：「要講課嘛，所以我想向Judy請教，怎樣可以更好的帶動課堂」。
Christina的講題是“Customer We Care”, 顧名思義就是跟顧客服務有關。作為專員，Christina豐富的經驗可不用說。她培訓過無數個收銀部同事，可謂桃李滿門。這樣的一個專家，還會謙虛求教，這種專業盡全力的精神實在令人拜服。
可能對她來說，這是理所當然的小事情。可是，她處事的態度，卻成為了我的榜樣和動力。我相信大家在每天的工作中，都可以從一些點點滴滴發現讓我們感動鼓舞的事情，找到讓我們感恩的好同事。
(分店支援中心) 綜合營運部Fiona Chan
把握玩笑的尺度
同事們每天朝夕相處的在一起工作，關係好的同事有時候彼此之間難免會開開玩笑，無傷大雅的玩笑可以調節工作氣氛，令大家開心一笑。不過，有的同事沒有把握好玩笑的尺度，對別人的性別、外形、年齡、出生地或婚姻狀況等做出不恰當的評論，令對方感覺難過或不能接受。
在這裡提醒大家，公司的政策明確説明我們要禁止歧視，人權法規定的歧視範疇包括：種族、宗教、信仰、膚色、性別、性取向、婚姻狀況、家庭狀況、殘疾、體型、體重、年齡、國籍、祖籍和出生地等等，也就是說，如果你在這些範疇内對別人做出帶有偏見的、不平等或不恰當的評論或行為，就觸犯了歧視的雷區。
所以請大家説話注意，嘴上有個把門的，不要肆無忌憚的亂開玩笑。而因為被評論而感覺難過或受到歧視的同事，也鼓勵你第一時間向對方表達自己的不舒服（或必要時找主管），不需要礙於大家平時關係好而不好意思説出來，這樣才能讓對方意識到問題、立刻糾正錯誤。讓我們一起努力，創造一個健康的互相尊重的工作環境。
(人力資源部)
2023 P11 分店最佳員工榮譽榜
2023 Period 12
Giving back to our community
Team,
The holiday season is a time of giving, and as we approach the end of 2023, I wanted to take a moment to reflect on how all of us at T&T are giving back to our communities and embracing our corporate responsibility. “Care for the Community” is one of our values at T&T, and I’m proud of how we continue to work together to make a positive impact.
Throughout the year, we sponsor worthwhile causes in our communities, aimed at supporting those who need it the most. Our sponsorship and donations are driven by three key pillars:
1. Caring for the elderly: we believe in providing care and support for our elderly community members who have contributed so much to our families and our society. As an example, T&T supported the expansion of Mon Sheong Stouffville Long-Term Care, providing 320 additional long-term care beds for seniors.
2. Caring for children: many immigrants come to Canada for their children; we are committed to initiatives that improve the lives of the younger generation. For example, T&T is a corporate sponsor for CCYAA, an organization that provides a range of programs and events for youth, such as basketball training and seasonal leagues.
3. Promoting culture: embracing diversity is important to us, and we actively promote and support the rich and diverse cultural events within our communities such as the Japan Festival of Canada, and the Toronto Dragon Festival.
Within our stores, we also give back by promoting environmental initiatives that reduce harmful emissions and plastics. Our industry is responsible for about a third of all plastic packaging waste, and we should be an equal contributor to the solution. A year ago, we began to work with our control brand suppliers towards T&T’s commitment for all control brand and in-store products to have recyclable or reusable packaging by 2025. We are already working hand-in-hand with these suppliers to find innovative solutions such as recyclable packaging for T&T’s Sushi Nori and Frozen Edamame, and bamboo cutlery in our dining areas.
Outside of plastics, we are also adding doors to coolers to reduce energy consumption, shifting refrigeration systems from Freon to more environmentally friendly CO2 in our new stores, and upgrading our lighting to energy-efficient LED lights.
In addition, we are committed to reducing waste – through our partnership with the Second Harvest Program, we have successfully diverted over 400,000 pounds of waste this year from landfills to food banks in our communities. Our organics program has further diverted another 7,700 metric tonnes of food waste from landfills, and our goal is to have zero food waste to landfills by 2030.
I encourage each and everyone of you to also explore ways in which you can give back to the community as we approach the holiday season. Remember that every small effort counts, and together, we can make a big change.
Thank you for your dedication and hard work in making T&T a force for good in the communities we serve. Your efforts are greatly appreciated, and they make a significant difference.
Tina Lee CEO
Jackson, pride of the LH team!
Allow me to introduce you to Jackson, our remarkable Grocery Assistant Department Head. His outstanding performance has made him an indispensable member of the team. In the crucial moments such as our grand opening and Sports Day, he always leaves a lasting impression.
The opening of a supermarket is filled with challenges, which include preparations for inventory management, shelf displays and promotional activities. Jackson played a key role in it. He worked well with the Department Head by shuttling around ensuring products were shelved on time, and promotional activities were running smoothly. His efforts and contributions were indispensable to the smooth opening of the LH store.
Aside from doing an outstanding job fulfilling his responsibilities, he always takes on more tasks, such as serving as the JHSC employee representative and First Aid attendant, showcasing his multifaceted abilities. And he never complains no matter how demanding the tasks are.
During the basketball match on Sports Day, Jackson not only displayed his incredible shooting skills, but also his outstanding organizational abilities, leading the team to clinch LH store's first championship across the company despite the odds, bringing our store honor and pride.
And just like that, Jackson has become an invaluable member of the team. His outstanding performance has made him been chosen as the Grocery Manager Trainee. He is truly our pride!
(Lougheed store) Store Admin Dept. Rita Lang
Role model and source of motivation
The winning culture and values are present and can be found throughout our daily work.
One of the responsibilities of the Central Operations Department is to coordinate store training. Considering the Supervisors and Assistant Department Heads (ADH) all have managerial-related work, we extended Soft Skills Training to the training for the Supervisor and ADH talents this year.
The Soft Skills Training Workshop for Supervisor Trainees are led by Judy from HR and Christina, the Cashier and Receiving Specialist. In theory, the two instructors do not need to communicate as I am the coordinator. However, when I found out Christina was meeting Judy, I wondered if there is anything wrong. I immediately asked Christina, who responded, "Since the training is coming soon, I wanted to consult with Judy on how to better facilitate the class."
Christina's presentation topic is "Customer We Care", which is related to customer service. As a specialist, Christina's rich experience speaks for itself. She had trained countless colleagues in the Cashier Department. The fact that an expert like her would be willing to humbly seek advice shows dedication and admirable professionalism.
Perhaps to her, this may not be anything major nor out of the ordinary. But her work attitude serves as both my inspiration and source of motivation. I believe we are all able to find small impactful moments in our daily work that touch and inspire us, and also find colleagues for whom we are grateful for.
(Store Support Centre) Central Operations Dept. Fiona Chan
Knowing when a joke crosses the line
Our colleagues work together day in, day out, and those who get along will sometimes joke around with each other. And indeed, harmless jokes can give everyone a good laugh and lighten the atmosphere at work. But there are colleagues who can't grasp when a joke has crossed the line, sometimes making inappropriate comments of another person's gender, appearance, age, birthplace, or even their marital status, which upsets this individual.
I would like to remind everyone that the company's policy explicitly states our commitment to prohibiting discrimination. The categories of discrimination as outlined in the Human Rights Act include race, religion, beliefs, skin color, gender, sexual orientation, marital status, family status, disability, physique, weight, age, nationality, ancestry, place of birth, and more, which is to say that if you make biased, unfair or inappropriate comments or action towards others based on the above listed categories, then you have entered the territory of discrimination.
Please be mindful of your words, think before you speak, and avoid jokes that crosses the line. For our colleagues who are upset or feel discriminated against due to others’ comments, we encourage you to immediately express your feelings to the other person (or seek assistance from your Department Head when necessary). Please do not hide how you feel in fear of affecting your relationship with others, because only if you speak up will the other person be aware of the issue and correct their mistakes. Let's work together to create a healthy and mutually respectful work environment.
Human Resources Department
2023 P11 Outstanding Staff of the Store
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