加東版 2023 第十二期
關懷回饋社區
用心環境保育
親愛的夥伴們：
隨著時序來到歲末節慶感恩季，2023年即將進入尾聲，我想花一點時間和大家回顧一下，我們是如何回饋社區、承擔企業責任的。「關懷社區」是大統華的價值觀之一，我們的團隊在日常工作中都能用心詮釋體現，這讓我感到無比自豪。
我們不僅僅是超市，更是社區的一份子。在過去一年中，我們持續贊助了許多值得支持的社區活動，致力於幫助那些最需要幫助的人。這主要集中在三方面：
1. 關懷長者：社區的長者曾用青春年華為我們做過許多事，我們當然應盡力提供他們需要的關愛和支持。比如，大統華就支持孟嘗長期護理中心的擴建，為長者增加了320個長照床位。
2. 關愛兒童：許多鄉親移民來加都是為了孩子，我們當然也應為年輕一代的生活出一點力。比如，大統華就積極贊助CCYAA加華青年體育會，他們為青少年提供了一系列的籃球訓練和季節性聯賽，我們也助力他們實現夢想。
3. 文化融合：擁抱多元文化對我們非常重要，我們積極推動並支持社區內豐富多元的文化活動，比如，加拿大日本節、多倫多龍文化節等等，這是我們開心融入社區的一部分。
在分店，我們還推動減少有害排放和塑料使用，來回饋社區。你知道在所有塑料包裝廢棄物中，約有1/3是由食品零售業造成的，因此我們也應為解決這個問題盡一份心力。一年前，我們已開始與供應商合作，以實現大統華的承諾，即到2025年，所有我們獨家經銷的品牌，和店內產品，都採用可回收或可重複使用的包裝。許多創新解決方案已在進行中，比如，為壽司紫菜和冷凍毛豆採用可回收包裝，以及在用餐座位區使用竹製餐具。
除了塑料製品外，我們還在冷藏櫃上裝門以降低能源消耗、在新店中將冷卻系統從Freon轉換為更環保的CO2，並將照明升級為節能的LED燈。這些雖看似微小，卻在整個環境保育中非常重要。
最後，我們努力減少浪費 — 通過與「第二豐收(Second Harvest)計劃」的合作，今年我們已成功將超過40萬磅的食物轉交到社區的食物銀行，而不是浪費在廢棄物掩埋場，為那些需要幫助的人帶來一絲溫暖。而我們的有機食品計劃，更會進一步將送到掩埋場的食品廢棄物減少7,700公噸，目標是到2030年實現送到掩埋場的食品廢棄物為0。
我鼓勵大家在這歲末年終，都能思考一下如何回饋社區。請記住，每一個微小的努力都將使我們的社區變得更加美好。
感謝大家的辛勞和付出，正是因為有了你們，大統華才能成為社區中一股行善的力量。
Tina Lee
CEO
UV店的小精靈Angie
Angie在登陸多倫多不到十天就加入了我們的大家庭，剛開始我們很擔心她承受不了分店社群運營主任 (LCS) 的工作壓力。但在這半年間，她完全消除了我們的疑慮。
作為一個優秀的LCS，她總是親切友善地回答客人的問題，積極熱心幫助各部門在社交媒體上推廣產品。雖然在學習過程中出現一些小失誤，但我們還是不得不佩服她的學習和適應能力！
讓我印象最深的一次是在中秋節期間，她依然保持著社交媒體的宣傳，線上及時回答客人疑問，同時她還能抽時間協助自助收銀區疏導客流。除此之外，她又在月餅區為客人介紹月餅、在蔬果部給客人準備秋月梨試吃、在小廚積極推薦中秋套餐。她就像一個不知疲倦的小精靈一樣，在店内各個區域拍攝、講解和推銷商品。而她的積極，為的不只是提高店内業績，還是希望讓客人買到貼心需要的東西，提升顧客體驗，讓大家從單純地去大統華購物轉變成習慣到大統華購物，喜歡大統華。
懷著這樣的心，專業盡全力地工作，不就像我們UV店的小精靈嗎？
(Unionville分店) 分店行政部Keyky Chen
回首初入職的那一天
公司一直以來的栽培對我的成長和發展至關重要，我實在深表感謝。
回首最初加入公司，我對未來充滿期待。我知道，從分店到分店支援中心，公司為我提供了讓我感到被支持和引導的環境，讓我實現職業目標。在這段時間裡，我不僅在專業領域上獲得了巨大的成長，還發展了許多寶貴的技能。
我視每一項工作為一次寶貴的學習機會和一次鼓勵我們發揮所長的機會。這些工作不僅讓我提升了技能水平，還激發了我的創造力，鼓勵我尋找解決問題的新途徑。這種鼓勵同事們充分發揮潛能的文化，正是大統華的獨特之處。此外，公司員工的培訓和專業發展的投入，不僅擴展了我的知識和技能，還鼓勵我主動探索各種機會，實現個人和團隊目標。
我想要向公司所有同仁表達最真摯的謝意，你們的支持和信任，是我能夠不斷前進的動力。我深知這份恩情，也期待著未來繼續為公司帶來貢獻。同時，我會以謙卑的心，不斷學習和成長。鼓勵同事們一同發揮所長，攜手共創更加燦爛的明天。
(東岸分店支援中心) 行政部 Bernard Lam
把握玩笑的尺度
同事們每天朝夕相處的在一起工作，關係好的同事有時候彼此之間難免會開開玩笑，無傷大雅的玩笑可以調節工作氣氛，令大家開心一笑。不過，有的同事沒有把握好玩笑的尺度，對別人的性別、外形、年齡、出生地或婚姻狀況等做出不恰當的評論，令對方感覺難過或不能接受。
在這裡提醒大家，公司的政策明確説明我們要禁止歧視，人權法規定的歧視範疇包括：種族、宗教、信仰、膚色、性別、性取向、婚姻狀況、家庭狀況、殘疾、體型、體重、年齡、國籍、祖籍和出生地等等，也就是說，如果你在這些範疇内對別人做出帶有偏見的、不平等或不恰當的評論或行為，就觸犯了歧視的雷區。
所以請大家説話注意，嘴上有個把門的，不要肆無忌憚的亂開玩笑。而因為被評論而感覺難過或受到歧視的同事，也鼓勵你第一時間向對方表達自己的不舒服（或必要時找主管），不需要礙於大家平時關係好而不好意思説出來，這樣才能讓對方意識到問題、立刻糾正錯誤。讓我們一起努力，創造一個健康的互相尊重的工作環境。
(人力資源部)
2023 P11 分店最佳員工榮譽榜
2023 Period 12
Giving back to our community
Team,
The holiday season is a time of giving, and as we approach the end of 2023, I wanted to take a moment to reflect on how all of us at T&T are giving back to our communities and embracing our corporate responsibility. “Care for the Community” is one of our values at T&T, and I’m proud of how we continue to work together to make a positive impact.
Throughout the year, we sponsor worthwhile causes in our communities, aimed at supporting those who need it the most. Our sponsorship and donations are driven by three key pillars:
1. Caring for the elderly: we believe in providing care and support for our elderly community members who have contributed so much to our families and our society. As an example, T&T supported the expansion of Mon Sheong Stouffville Long-Term Care, providing 320 additional long-term care beds for seniors.
2. Caring for children: many immigrants come to Canada for their children; we are committed to initiatives that improve the lives of the younger generation. For example, T&T is a corporate sponsor for CCYAA, an organization that provides a range of programs and events for youth, such as basketball training and seasonal leagues.
3. Promoting culture: embracing diversity is important to us, and we actively promote and support the rich and diverse cultural events within our communities such as the Japan Festival of Canada, and the Toronto Dragon Festival.
Within our stores, we also give back by promoting environmental initiatives that reduce harmful emissions and plastics. Our industry is responsible for about a third of all plastic packaging waste, and we should be an equal contributor to the solution. A year ago, we began to work with our control brand suppliers towards T&T’s commitment for all control brand and in-store products to have recyclable or reusable packaging by 2025. We are already working hand-in-hand with these suppliers to find innovative solutions such as recyclable packaging for T&T’s Sushi Nori and Frozen Edamame, and bamboo cutlery in our dining areas.
Outside of plastics, we are also adding doors to coolers to reduce energy consumption, shifting refrigeration systems from Freon to more environmentally friendly CO2 in our new stores, and upgrading our lighting to energy-efficient LED lights.
In addition, we are committed to reducing waste – through our partnership with the Second Harvest Program, we have successfully diverted over 400,000 pounds of waste this year from landfills to food banks in our communities. Our organics program has further diverted another 7,700 metric tonnes of food waste from landfills, and our goal is to have zero food waste to landfills by 2030.
I encourage each and everyone of you to also explore ways in which you can give back to the community as we approach the holiday season. Remember that every small effort counts, and together, we can make a big change.
Thank you for your dedication and hard work in making T&T a force for good in the communities we serve. Your efforts are greatly appreciated, and they make a significant difference.
Tina Lee CEO
UV store's little elf Angie
Angie joined our big family within 10 days of landing in Toronto. At first, we were worried whether she would be able to handle the pressure that comes with the Local Communication Supervisor (LCS) role. But over the past six months, she has completely dispelled our concerns.
As an outstanding LCS, she would always respond to customers' inquiries in a friendly manner, and enthusiastically assist various departments promote products on social media. Although there were some minor hiccups during the process, but we admire her ability to learn and adapt.
The most memorable moment I have was during the Mid-Autumn Festival, she was able to work on social media, respond to online inquiries timely, while also assist in the self-checkout area. She also introduced mooncakes to customers in the mooncake section, prepared samples of autumn pears for tasting in the Produce Department, and promoted the festival meal sets in the Kitchen area. She's like an energetic little elf who never tires, taking photos at every section and promoting products. Her enthusiasm stems not only from a desire to boost in-store performance, but also in helping customers find the most fitting products, and elevating their experience to turn them from occasional shoppers to loyal customers who truly enjoy shopping at T&T.
With such dedication and passion in her work, is she not like a little elf at our UV store?
(Unionville store) Store Admin Dept. Keyky Chen
Looking back to my first day on the job
The consistent nurture and mentorship from the company has been instrumental to my growth and development, which I am truly grateful for.
When I first joined the company, I was brimming with anticipation for the future. From my work at the store to the Store Support Centre, the company provided me with an environment filled with support and guidance, which has allowed me to fulfill my career goals. During this time, I not only experienced significant growth, but also developed many valuable skills.
I view each job as a valuable learning opportunity and a chance for us to showcase our strengths. These jobs allowed me to elevate my skill set, spark my creativity, encourage me to find new ways to solve problems. This culture of encouraging us to unleash our potential is what sets T&T apart. Besides, the company's investment in staff training and professional development not only expanded my knowledge and skill set, it also encouraged me to proactively explore opportunities to realize my personal and team goals.
I would like to extend my heartfelt gratitude to the company and my colleagues. Your support and trust have fueled my continuous progress. I look forward to continue my contribution to the company. And I will continue to learn and grow with humility. I encourage my colleagues to unleash our strengths together, and work hand in hand to create a brighter tomorrow.
(Store Support Centre – Eastern Region) Admin Dept. Bernard Lam
Knowing when a joke crosses the line
Our colleagues work together day in, day out, and those who get along will sometimes joke around with each other. And indeed, harmless jokes can give everyone a good laugh and lighten the atmosphere at work. But there are colleagues who can't grasp when a joke has crossed the line, sometimes making inappropriate comments of another person's gender, appearance, age, birthplace, or even their marital status, which upsets this individual.
I would like to remind everyone that the company's policy explicitly states our commitment to prohibiting discrimination. The categories of discrimination as outlined in the Human Rights Act include race, religion, beliefs, skin color, gender, sexual orientation, marital status, family status, disability, physique, weight, age, nationality, ancestry, place of birth, and more, which is to say that if you make biased, unfair or inappropriate comments or action towards others based on the above listed categories, then you have entered the territory of discrimination.
Please be mindful of your words, think before you speak, and avoid jokes that crosses the line. For our colleagues who are upset or feel discriminated against due to others’ comments, we encourage you to immediately express your feelings to the other person (or seek assistance from your Department Head when necessary). Please do not hide how you feel in fear of affecting your relationship with others, because only if you speak up will the other person be aware of the issue and correct their mistakes. Let's work together to create a healthy and mutually respectful work environment.
Human Resources Department
2023 P11 Outstanding Staff of the Store
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