加東版 2023 第一期
新年三願，請你同行
馬上就要過年了，我已經想好了自己的新年三願，要為精彩的新的一年做好準備。
首先想到一個故事：每次新店選址，我們第一個問房東的問題就是：這兒能外接4吋的大水管嗎？因為一般的水管都是2吋的，而我們店裡許多部門需要的水量都很大，哪怕多花錢，也必須把水管加寬到4吋，這樣店裡才能運作順暢。如果不能改，我們就不租，就這麼簡單。
這故事引發我想到新年的第一個願望，那就是，把自己的水管從2吋加寬到4吋。因為我知道2023年甚至到2024年，我們都會很忙，會有很多令人興奮的新項目，必須增強自己的能力，才能更高效地去完成。要把水管加寬，確保流出來的水量，充沛夠用，源源不斷。
我們一直相信，要跳得高，得先蹲低，因此過去三年，我們除了面對疫情，還做好了許多基本功。今年起，是時候讓我們跳得更高了。大家要一起把水管加寬，增強能力。尤其今年是T&T成立30週年，這是一個重要的里程碑，我們要邁開大步，勇敢向前。
我的第二個願望是，每個人都顧好自己的健康，有了健康，一切才有意義。而我的第三個願望是，活在當下，珍惜跟孩子在一起的每一刻寶貴時光。
希望大家在工作中都能展現最棒的自己。祝宏兔大展，揚眉兔氣，兔年萬事如意！
Tina Lee
CEO
巾幗不讓鬚眉的Annie姐
在WB分店海鮮部，有一位誠懇工作、用心服務、認真傾聽客人需要並提供優質產品的同事，她就是Annie姐。
Annie在2021年初加入大统華。她時刻都在用心服務顧客，每次遇到查詢，都會非常耐心和準確地提供意見，得到廣大顧客的信賴。她在入職的第一個月已經掌握所有商品特性及加工技巧，工作三個月便獲得分店最佳員工獎。起初大家還以為女生在這部門需要更長的學習時間，沒想到她是巾幗不讓鬚眉。
在Annie身上，我們可看到大統華互助合作、不本位主義的文化。包裝量大時，她會主動協助部門主任包裝商品和備貨；平時也會時刻關注外場商品的陳列狀態，加補缺貨商品及補冰保鮮，使部門的陳列標準時刻處於最佳狀態。這種工作態度，使她在分店迅速獲得人緣和口碑。
現在Annie主要負責部門的早班開檔工作。說實在話，開檔需要很大的力氣，對於力氣較足的男士來說也不輕鬆，但她每次都能出色的按標準交付工作，這也是我最佩服的地方。我真的衷心感謝Annie，祝願她新的一年事事順利，繼續和公司一起成長。
(Woodbine分店) 海鮮部Yongjie Zhou
專業盡全力的中央壽司(CS)
也許你不知道，在你下班之後，進入夢鄉之時，在大統華還有許多默默耕耘的同事，那些同事隸屬鮮食發展部(PFD)的中央壽司部(Central Sushi，簡稱CS)。
CS為了提供更新鮮的產品和半成品給顧客，選擇在晚上至凌晨的時段製作產品。師傅從下午4:30開始準備工作，其他員工則在6、7點鐘陸續進場，從蒸飯到製作，包裝到入箱，一直忙到凌晨三點，有時甚至到凌晨五點才結束。隔天早上6:30開始，中央壽司的司機大哥和總倉的運送人員繼續馬不停蹄地把產品運送到每一家壽司零售點 (Sushi Outlet) 和分店，直到下午4點才結束忙碌的一天。
2022年11月17日是中央壽司成立5週年。這些年，我們經歷過許多挫折和困難，也從中汲取了不少寶貴的經驗。我們除了幫每家分店營運順利、生產簡單化、精簡人工和爭取更多營收，還以協助分店做到產品質量統一化為重點，希望讓顧客買的順心，吃的放心。希望未來中央壽司能夠持續發展成長，以後大家除了說「有大統華，真好！」，也會說「有中央壽司，真棒！」
(東岸分店支援中心) 中央壽司部Richard Wang
換位思考，互助合作，增進和諧
公司内每個部門各有專業，每個團隊都由不同層級與年資的同仁組成，各人皆有不可或缺的專業職責與性格特色。團隊的成功離不開每個人的付出，若要達到最好的工作效率，每個人都應把團隊和諧及互助合作放在首位。
分店經常會有吵架事件，大部分原因包括意見不同、不願意合作與傾聽，加上情緒化的言語而引發。近期有一位員工自覺比新進員工資深，當新同事提出疑問或建議時，便覺得自己被質疑，不但不接納新同事的想法，更會用不好的語氣回應對方，新同事因而感到受辱，於是同樣激烈回應，形成溝通上的惡性循環。
這不僅傷害同事間的情誼，還會影響團隊工作。也有管理層同事在面對團隊其他同事問及與公司政策相關的問題時，由於不屬於自己的專業領域，便不予理會並推卸責任，導致同事感到求助無門。這些因爲缺乏換位思考與互助意識而引發的溝通衝突，最終讓同事受到紀律處分。
「互助合作」是公司贏的文化之一，希望同事能以顧客和公司角度思考，避免沒必要的矛盾糾紛。公司由無數個團隊組成，互助合作的精神可以加强團隊間的和諧，希望大家都能身體力行，實現個人與公司的雙贏。
(人力資源部)
2023 SYP3 分店最佳員工榮譽榜
2023 Period 1
Move Forward with 3 New Year's Resolutions
It's almost New Year's Eve, and I have already made up my 3 resolutions to get ready for a wonderful new year.
First of all, a story comes to mind: when we look for a new store, the first question we ask the landlord is: Can 4-inch large water pipes be connected here? Many departments in our store need high volume of water. The water pipe is usually 2 inches thick, we have to dig out the water pipe even we need to spend tens of thousands of dollars. Then the water can come, and the store can light up and we can do our business efficiently. If they cannot change this pipe, we cannot choose this location. It is so simple like that.
I think about that story, and made me think of my first New Year's resolution, which is to widen my water pipes from 2 inches to 4 inches. Because I know that in 2023 or even 2024, we will be very busy, and there will be many exciting new projects. We must strengthen our capabilities in order to complete them more efficiently. It is necessary to widen the water pipe to ensure that the amount of water flowing out is sufficient and continuous.
We have always believed that if we want to jump high, we have to squat down first. Therefore, in the past 3 years, in addition to facing the epidemic, we have also done a lot of fundamental works. Starting this year, I think it's time for us to jump high. Internally, find ways for us to open our capacity and our ability to do more, work smarter. Especially this year is the 30th anniversary of the founding of T&T, which is an important milestone. We should take a big step forward.
My second resolution is that everyone take care of their own health, for only with health can everything be meaningful. And my third resolution is Be Here Now, and cherish every precious moment with our children.
I hope everyone can show their best at work, and wish you great success in the Year of the Rabbit!
Tina Lee CEO
Annie exceeds all expectations
At the WB store's Seafood Department, there is an employee who is hardworking, serves attentively and listens patiently to customers' needs before recommending top quality products. That is none other than Annie.
Annie joined T&T in early 2021. She would always provide customers with the best service and gained customers' trust through her patience and thoughtful recommendations. After one month, she was able to master all product characteristics and processing skills. In three months, she won the store's Outstanding Staff Award. Everyone thought it would take a woman more time to learn everything in this department, but Annie proved them wrong.
In Annie, we see T&T's culture of “Helping one another and not to be self centered”. When packaging volumes are high, she would proactively help the Supervisor in packing and preparing goods; she would always keep an eye on the store's displays, replenish items and add ice to keep fishes’ freshness, ensure the department's displays are always in tip-top shape. Her work ethic has enabled her to gain a stellar reputation and build relationships at the store.
Annie is currently responsible for the department’s opening. Honestly, the opening shift requires physical strength, and can be tough even for the strongest men. But she always delivers excellent work. It is what I admire most about her. I am sincerely grateful to Annie, and wish her all the best in the new year, and hope that she continues to grow together with the company.
(Woodbine store) Seafood Department Yongjie Zhou
A display of professionalism and all-out effort from Central Sushi
You may not know this, but just as you're falling asleep after a day at work, many of our colleagues are still working here at T&T. These colleagues are from PFD's Central Sushi (CS).
To provide customers with fresher products, CS chooses to make products from evening to early morning. The Chef would prepare for the day starting at 4:30PM while the other workers arrive between 6 to 7PM. From steaming rice, preparing, packing and then boxing, the schedule is jam-packed up until 3AM, sometimes even up to 5AM. Then at 6:30AM, CS’s drivers from Central Sushi and Warehouse would take over and deliver our products to every sushi outlet and store up until 4PM before they can end their busy day.
17th November 2022 was the 5th anniversary of Central Sushi. These few years, we've experienced many challenges, but have gained invaluable experience at the same time. Besides helping each store operate smoothly, streamline production and labour, and strive for more revenue, we also focused our efforts assisting stores achieve uniform product quality to gain customers’ trust. I hope CS will keep growing so that in addition to hearing people say, "It's great to have T&T!", they will also say, "It's great to have Central Sushi!"
(Store Support Centre, Eastern Region) Central Sushi Richard Wang
Empathy, mutual assistance and cooperation strengthens harmony
Each department at the company has its own specialty with employees of various levels and seniority who each have their own indispensable responsibilities and personality. A team's success is directly related to everyone's contributions. To achieve maximum work efficiency, each person has to prioritize team harmony and mutual cooperation.
Disputes are not common in stores. A majority of them are sparked by a difference in opinions, an unwillingness to listen or work together, and further exacerbated by emotional words. Recently when a new employee raised some questions and concerns, a senior employee felt doubted. Not only did this senior employee not accept the new colleague's opinion, but responded in an unfriendly tone, thus offending the new colleague who also responded aggressively, forming a vicious cycle of negative communication.
This not only affects the relationship amongst colleagues, but also the team. There have also been management level employees ignored and even shirked responsibilities when other colleagues asked about company's policies, simply because it is not their specialty. This left our colleagues feeling helpless. These conflicts in communication sparked by a lack of empathy and mutual assistance ultimately resulted in disciplinary actions being taken.
“Help one another” is one of T&T’s winning cultures. We should think from the company and customer's perspective, and avoid any unnecessary conflict. The spirit of helping one another helps strengthen the harmony between our countless teams. Let’s put it into action to achieve a win-win situation for both yourselves and the company.
Human Resources Department
2023 SY P3 Outstanding Staff of the Store
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