加東版 2023 第七期
實名舉報最負責
匿名投訴不回覆
親愛的夥伴們：
大家都知道，推動贏的文化，是我們打造快樂、成功團隊的主要工作之一。贏的文化能促進員工參與、推動創新，讓我們朝著目標前進。大家在日常工作中，一定會發現有需要改進的地方，而不論是來自同事還是客人的意見，都能幫助我們飛躍進步。
因此我們一向鼓勵大家，懷抱成長思維，共同推動開放、透明的溝通，確實做到我們贏的文化第二條「勇於承擔」：對自己的行為負責，對自己的言論負責。
而要推動開放、透明的溝通，我想特別提醒大家，不論是舉報，還是投訴，一定要實名，而不是匿名。匿名舉報或投訴，也許出發點是好的，但往往會導致我們不想要的後果，並且對解決問題的幫助不大。為什麼呢？
● 常常被濫用
匿名不用暴露身份，當然就能暢所欲言，因此常有同事利用匿名規避責任。但不完整或虛假的指控，可能傷害到無辜的同事，會破壞我們在團隊中建立的互信。
● 往往不管用
為什麼呢？因為匿名可以不承擔責任，所以往往缺少具體證據，這就削弱了投訴的可信度和價值，公司也很難了解真相，解決問題。反之，實名舉報，直接對話，交流觀點，大家才可能一起解決問題，建立陽光的工作環境。
● 還有副作用
匿名投訴，還可能導致團隊關係緊張和負面的工作環境。你想想，被投訴的人連是誰投訴都不知道，想說明解釋都很難，以同理心換位思考，如果自己被不當指控，或受到不公平對待，心裡會好過嗎？
● 投訴要找誰？
相信大部分同事對我們的投訴政策已很熟悉，但我還是想快速摘要一下最適當的渠道和做法：
1. 有問題應首先向你的直屬主管反映。如果問題無法解決，或者問題正與你的直屬主管有關，則可越級向主管的主管反映。
2. 如果問題仍然無法解決，下一步你還可以連繫分店的HR代表或支援中心的HR部門，當然也可以撥打HR熱線：
西岸：1-866-964-5985或電郵Staff.Relations@tntsupermarket.com
東岸：1-855-548-8113或電郵ER.Staff.Relations@tntsupermarket.com
(特別要說明的是：只有舉報與「誠信行動熱線」有關的不合規事件可以匿名，請打電話1-800-525-7868 或電郵www.integrityactionline.com)
3. 如果以上渠道都做了，問題仍然沒有解決，你還可以電郵給CEO辦公室President@tntsupermarket.com。只要是實名，到了我這裡，一定會有一個明確的定論。
● 會絕對保密
你可能最擔心，實名很可能被秋後算帳。在此我要鄭重宣示：任何實名舉報，在處理過程中所有知情的人必須專業絕對保密、被投訴人絕不可挾怨報復、投訴人絕不會受到歧視——任何人做不到這些，都會受到嚴厲的紀律處分。
讓我們一起努力，共同建立一個互信和透明的工作環境，樂在工作，快樂生活！
Tina Lee
CEO
虹姐，我們為你點讚
一個好榜樣，無論在工作期間，還是在私人時間，都能秉持高尚的品德。
菜部的謝虹入職一個多月，憑藉在同行的工作經驗，加入後很快便上手了。從出菜、打碼、換整箱豆芽、包薑和收夜，以至在外場，都能看到她那小身板在忙碌。就連一箱40磅的日本甜薯，她都能自己搬。只有當整板貨太高時，她才會請其他同事幫忙。
3月29日，顧客黃女士拿著感謝信和親手做的禮品到SL店，急切地讓客服幫她尋找虹姐，說要當面向她道謝。原來在幾天前，虹姐下班坐地鐵，發現一位拄杖的長者正提著沉甸甸的購物袋艱難地出站。她連忙折返，問對方是否需要幫助，然後二話不說就接過購物袋上樓梯，一直拿到出口。
交談中，虹姐得知對方因為冬日出門較少，所以在大統華買了很多東西，結果要拿回家就倍感吃力。她表明了大統華員工的身份後，長者連聲道謝，感歎當天的購物旅程意外增添了完美的結局，「有大統華，真好」果不其然！
正因為這優秀的工作表現和樂於助人的好品格，虹姐獲得了分店P3最佳員工榮譽。
(St-Croix分店) 蔬果部 Jian Xia
成長比成功更重要
初入大統華工作時，我的性格色彩測試是以紅色爲主，腦子裏總是充滿天馬行空的思緒，奈何創新有餘，細心不夠。雖然我辦成的事情不少，但也有大意疏忽的時候。因此，我有時也會懷疑自己的能力。
稻盛和夫在自傳中分享自身經歷時，談及要滿懷善意與激情工作。他經過了多年歷練，加上工作時與同事相處的點滴，逐漸清晰地認知自我，學會跳出舒適圈，以旁觀者的身份審視自己的優缺點。正如古人有云：「吾日三省吾身」，我也努力地不斷學習和反思，並有所成長。
最近我再做性格色彩測試時，驚奇地發現自己已經由過去的全紅色加入了藍色和黃色，代表我做事更有計劃，更具備邏輯和批判思維。全靠大統華這個大家庭教會我，做事先思考，保持積極向上的心態，專業盡全力。
去年SL店開幕，供應商說：「你的名字Ting Ting也是T&T，和大統華很有緣啊」。是啊，和大統華一起成長，便是我最大的成功！better me, better we, better T&T!
(東岸分店支援中心) 中央廚房Ting Wu
誠實正直，建立信任
在個人生活上，我們都知道，建立信任是一段關係中能良好且長久發展的基礎。同樣於職場上，個人與公司之間建立並維持信任至關重要，是雙方合作關係能持續走下去的基礎。
近期有同事因為不誠實的行為，導致信任關係瓦解。在分店收銀台，時常會有顧客未結帳並要退回的廚房熟食商品，儘管同事都知道正確程序應該是要將商品歸還給廚房，但是仍然有個別同事認為沒有人會注意到，要求其他同事為這盒熟食貼上已付款的綠色標籤，然後將商品帶回家。在調查過程中發現，這位同事的行為已經不只一次，這種嚴重違反誠信的行為完全破壞了員工與公司之間的信任，最終公司只能與這位同事結束僱傭關係。
誠實正直是人與人之間建構信任的基礎，進而才能贏得尊重、獲得支持、持續發展。公司在方方面面都強調，贏的文化第一條是「誠實正直」，不論是面對顧客、員工、合作夥伴或是供應商，同事在任何情況下都應謹記要持守誠信。
(人力資源部)
2023 P6 分店最佳員工榮譽榜
2023 Period 7
Encouraging Open and Transparent Communication
Team,
As you all know, driving a Winning Culture is one of our top priorities in building a happy and successful team. Culture fosters employee engagement, drives innovation, and propels us toward our goals. As we navigate our day-to-day work, we may come across areas where we can improve and grow. It is important to recognize that feedback, whether it’s from colleagues, customers, or our own observations, is valuable in helping the company evolve.
We encourage you to embrace a growth mindset and drive our culture of open and transparent communication. That includes being thoughtful about our Iron Rule #2, which is being accountable – accountable for our own actions, and accountable for our own words.
In order to promote transparency and constructive dialogue, I wanted to gently remind everyone about the importance of including your name when providing feedback, whether it’s about what we’re doing well, or about what needs to be improved. Anonymous feedback and complaints, while well-intentioned, can often lead to unintended consequences, and prove less helpful in achieving a resolution.
Here are a few reasons why we encourage accountability for our words:
● Building Trust
Anonymity can sometimes be misused, and incomplete / false accusations can hurt the reputation of innocent parties and undermine the trust we have carefully built within our teams.
● Enhancing Effectiveness
Anonymous complaints lack accountability, and often lack concrete evidence, which makes it difficult for the company to investigate and address the issue. By using real names, direct dialogue and exchange of perspectives are possible, enabling everyone to collectively find a resolution and establish a transparent work environment.
● Preventing Unintended Consequences
Embracing our “Be Accountable” Iron Rule, it is essential to allow all individuals involved to share thoughts, clarify the situation, and propose solutions. Anonymous feedback hinders this process, potentially leading to strained relationships and a negative work environment.
Although most colleagues are familiar with our policies, I’d like to provide a quick refresher on the proper channels of escalation for addressing issues at work, as noted in policy HR-033R1:
1. All issues should initially be directed to your direct supervisor. If they’re unable to resolve it, or if your issue is related to your direct supervisor, the next level of escalation is your skip level manager.
2. If it does not get addressed through these channels, you should contact your local Human Resources Advisor/Department or contact the HR hotline as follows:
Western Region: 1-866-964-5985 or Staff.Relations@tntsupermarket.com
Eastern Region: 1-855-548-8113 or ER.Staff.Relations@tntsupermarket.com
(Note: For matters related to non-compliance, anonymous reports can be made to the Integrity Action Line at 1-800-525-7868 or at www.integrityactionline.com)
3. After going through the above channels of escalation, and the matter is still not resolved, you can reach out to the CEO Office at <President@tntsupermarket.com>. As long as the email has a name attached to it, and an attempt has been made to go through the appropriate channels first, the CEO Office will see that it gets resolved and responded to.
Rest assured that emails with names will be handled with confidentiality and discretion. Restitution based on complaints is strictly prohibited and will not be tolerated.
Let’s all work together to ensure we are build a trusting and transparent work environment for everyone, so that our team can be “Work-Life Happy”.
Thank you for your cooperation.
Tina Lee CEO
"Thumbs up" to Ms Hong
A good role model is someone who upholds high moral character both at work and in their personal life.
After just over a month with T&T, Xie Hong was able to pick up Produce Associate’s duties with her previous experience in this industry. From preparing vegetables, organizing bean sprouts, packaging ginger and wrapping up for the night, you can see her constantly bustling about. She can even move a 40lb box of Japanese sweet potatoes all on her own. Only when the products are stacked too high up will she finally ask others for help.
On March 29, a customer named Ms Wong brought a thank you card and a handmade gift, asking customer service to locate Ms Hong in order to thank her in person. What happened was, a few days ago when Ms Hong was heading home on the subway, she saw a senior with a cane struggling to carry the shopping bags out the station. She immediately went over and offered help, and without another word, helped carry all the bags up the stairs and to the exit.
Through their conversation, Ms Hong learned the senior buys in bulk at T&T because they rarely leave home during the winter months, but has resulted in this cumbersome journey. When Ms Hong revealed she was an employee at T&T, the senior thanked her repeatedly, saying the shopping trip had a surprisingly perfect ending, "It is great to have T&T!"
It is precisely because of her stellar work performance and willingness to help others that Ms Hong won the honor of P3 Outstanding Staff of the store.
(St-Croix store) Produce Dept. Jian Xia
Growth trumps success
When I first joined T&T, my colour test result was mainly red. My brain was full of ideas for innovation, yet lacked the attentiveness to details. Despite my accomplishments, I also had moments of carelessness, which made me doubt my own abilities.
In Kazuo Inamori’s autobiography, sharing his experiences, he talked about working with passion and kindness. Years of experience, combined with things he learned while working with his colleagues, he learned to jump out of his comfort zone and critique his own strengths and weaknesses as a bystander. As the saying goes: "I reflect on myself three times a day," I also work hard to continuously learn and reflect, and to grow.
When I did the colour test again recently, I was surprised to find my test result was no longer completely red, but now also combined some blue and yellow, representing my knack for action planning, as well as logical and critical thinking. It is all thanks to our big T&T family who taught me to think before I act, maintain a positive attitude, and to do my best professionally.
At the SL store's grand opening last year, a supplier said to me, "Your name Ting Ting is also T&T, you were destined to work here." That's right, growing with T&T is my biggest accomplishment! Better me, better we, better T&T!
(Store Support Centre – Eastern Region) Central Kitchen Ting Wu
Integrity builds trust
As we all know, trust is the foundation for a quality long-lasting relationship in our personal lives. The same can be applied in the workplace. Establishing and maintaining trust between the company and individuals is of utmost importance and is the basis to maintain a sustainable partnership.
Recently, a colleague has broken this trust due to their dishonest actions. At the store checkout counter, there are often customers who decide to return items from the hot food section before cashing out. Our colleagues all know the correct protocol is to return the items to the kitchen. Despite this, some colleagues asked their coworkers to put on the "Paid" green sticker and took these items home. During the investigation, we discovered that this was not the first time this individual had done this. This serious breach of integrity has completely destroyed the trust between employees and the company. Ultimately, the company had no choice but to terminate the employment of this individual.
Integrity is the basis for establishing trust between people, and only with this trust can we gain respect, support and continue to develop. The company has emphasized that integrity comes first in the winning culture. Whether it is in front of customers, employees, with partners or suppliers, our colleagues must remember to always uphold integrity in any situation.
Human Resources Department
2023 P6 Outstanding Staff of the Store
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