加東版 2023 第四期
明年要 開店安省小倫敦
把幸福 帶回我大學母校
親愛的夥伴們：
這個月初，我們宣佈了一個好消息：將在2024年夏天，在安省華人暱稱的小倫敦新開一家店。對T&T來說，倫敦是一個比較遠的全新城市，從多倫多往西要開車3小時，有非常多的亞裔家庭和留學生。
而T&T和倫敦的緣份，早在20年前就開始了，我大學唸的西安大略大學著名的毅偉商學院(Ivey Business School, Western University)就在倫敦。青春年華就在倫敦度過，所以到那裡開店，對我特別有意義。
最近再次回到母校校園，美好的記憶全都回來了。記得大二時我非常喜歡嘻哈舞，所以創辦了一個名為“Heat”的舞蹈社團，這社團現在都還在，而且做得很棒。在大學也認識了我的老公Akira，雖然那時沒有約會，但同學都知道他暗戀我(LOL)；美好的事還有好多好多。
雖然倫敦什麼都好，可就是沒有大統華。我從小在溫哥華長大，舌尖上滿滿都是東方的味道，大一剛搬到倫敦，非常不習慣，天天想的就是溫哥華的T&T。一直到大四那年T&T開到多倫多，我和同學才有個地方能去解饞，儘管開車來回路上就要6個小時，還是要去一解鄉愁。
現在好了，T&T要把幸福感帶到倫敦了。雖說開店還有一年，可是在倫敦已瘋傳成八卦頭條了，因此我們就提早宣布讓大家安心。當地人都說「T&T來，對社區和每個人都是一件好事」、「這真是一件大事」、「T&T能來真是一種福氣」、「T&T最能解思鄉之情」。
當然在倫敦這樣比較遠的城市開店，對多倫多團隊會是很大的挑戰，但要向上高飛，就要勇敢地走得更遠更遠。我很開心和驕傲，在2003年大學畢業後20年，終於能把T&T超棒的美食和服務，帶回到母校所在的地方，讓大家天天都能感覺到，有大統華，真好！
Tina Lee
CEO
認真敬業，誠心待人
我們的社群運營主任 (LCS) Emma在入職的整整一年時間裡，憑著認真敬業的工作態度，親切友好的顧客服務，受到店內所有主管和店長的一致好評。她屢次獲選為我們的最佳員工，表現絕對有口皆碑。
她用心運營我們的客戶群，在賣場隨處可見她的身影。她積極認真推廣我們大統華的App和微信群，讓我們店的微信群在一年時間內增加了三個！她不僅積極拍攝、編輯產品的圖片和視頻做推廣，又及時處理社交媒體上客人的投訴並反饋給主管，為維護公司的形象起著很大的作用。除此之外，她非常認真地對待每一週的Demo，會盡最大的能力推廣宣傳我們的產品和文化，連主管也對她在Demo時做出的成績嘖嘖稱讚。
對待自己的本職工作，她從不推諉，勇於承擔，盡善盡美。不但如此，當其他部門需要她幫忙時，她也毫不推辭。每當她看到自己力所能及的事情時，還會主動請纓，誠心地為大家分憂解難。
Emma，感謝妳兢兢業業的付出，我們以妳爲榮。妳是我們每個人學習的榜樣！
(Central Parkway分店) 分店行政Sherry Pan
海外電商遊子心
小時候家裡人多，過年時拜年是大事。天蒙亮，孩子們就被叫醒去拜年，浩浩蕩蕩幾十個童男童女挨家磕頭，人實在太多了，前面的人磕完往外走了，後面的人才剛踏進院子。從高處看真的是此起彼伏，磕的盡興，褲子磕破了也不知道，跟大型蹦迪現場没有太大區别。
家裡人一多，輩份就是讓人頭疼的事。我有不少侄子跟我爸年齡差不多，前些天有人在群裡喊我發壓歲錢，我發了個紅包後，他的朋友圈變成了「感謝叔的紅包」，還有人在下面回應呢！當然他們並不是貪圖我的紅包，主要是借着過年想跟我嘮嘮家常。
說到家常，不禁讓我想念那些在遠方也想念著我的親人。正逢農曆新年的此刻，我看著網上顧客訂購待送的貨品，每箱每袋裡都有顧客過年的心情與期待。我想，只有將這份過年過節的心，轉化為關懷社區的心，盡快將貨品送到顧客手中，讓顧客滿意開心，那也正可以慰藉我這思鄉情切的電商遊子之心。
(東岸分店支援中心) 數字化電商部Yongtao Zhao
言行舉止注意分寸不越界
工作場所中，我們每天都會跟同事們在一起溝通交流，互相合作，有的人自認爲大家彼此之間熟悉了，於是在工作時會重複做出一些不必要的肢體碰觸，從而令對方感到不舒服；更甚者，還有人在工作微信群組裡發出不雅視頻，令人完全不能接受。
這些行爲都屬於騷擾，紀律處分必不可少。公司的「工作場所歧視、暴力、欺凌及騷擾政策」裡說明，欺凌及騷擾包括重複多次或一次嚴重性的行為、評論、表現、動作或姿勢，從而對其他同事造成持續的、有傷害的不利影響。公司對於相關行為將根據嚴重性執行紀律處分，最高包括解雇。
大統華、大家庭，在這個大家庭裡，我們要注意自己的行為舉止有分寸、不越界，不要隨意做出一些自認為是表達友好的肢體接觸動作，從而令同事感覺不適，在工作群組更是嚴禁發出任何不雅視頻或言論。如果有同事因對方的言行舉止感覺到被冒犯或不舒服，也請向對方提出或向主管反映。一個和諧健康的工作環境需要大家一起來創造，才能讓每個人都「樂在工作、開心生活」。
(人力資源部)
2023 P3 分店最佳員工榮譽榜
2023 Period 4
We will open a new store in London, Ontario next year, bring happiness back to my alma mater.
Team,
Earlier this month, we were so happy to announce a new store opening for T&T supermarket, London Ontario in the summer of 2024. For T&T, London is a new city far away. It takes 3 hours to drive from Toronto to the west, and there are many Asian population and international students.
The connection between T&T and London actually started 20 years ago, when I studied at the Ivey Business School, Western University, which is located in London. I spent my formative years in that city and opening a store there is especially meaningful to me.
Recently, I returned to my alma mater campus again and all the fond memories came rushing back. I remember that I liked hip-hop dance very much in my sophomore year, so I founded a dance club called "Heat", which is still there and doing very well. I also met my husband Akira at school. Although there was no date at that time, all my classmates knew that he had a crush on me (LOL). There are many other wonderful memories as well.
Despite all the great things about London, there was one thing missing: T&T. I grew up in Vancouver, and my tongue is full of oriental flavor, and when I first moved to London as a freshman, I found it hard to adjust. I longed for T&T in Vancouver every day. It wasn't until my final year of university, when T&T opened in Toronto, that my classmates and I finally had a place to satisfy our cravings. We would make the six-hour round trip just to relieve our homesickness.
Now, T&T is bringing happiness to London. Although it's still a year away, it has become a gossip headline in London, so we announced it early to reassure everyone. The locals all say that "T&T coming here will be a good thing for the neighbourhood, for everybody", "It's a big deal", "T&T's coming is a blessing" and "When you're homesick, the best thing you can get is food to soothe the homesickness".
Of course, opening a store in a distant city like London will be a great challenge to the Toronto team, but if we want to soar higher, we must bravely go further and further. I am just so so happy and proud that we're finally going to bring a T&T back to my alma mater like 20 years after I graduated, with amazing food and service, so that everyone can feel “It's great to have T&T” every day.
Tina Lee CEO
Serious, dedicated and sincere
Within just a year of joining the company, our Local Communication Supervisor Emma has received unanimous praise from the store manager and all the department heads due to her dedication and work ethic, as well as her cordial attitude towards customers. She has been the outstanding staff of the month multiple times, and her performance is widely praised.
She puts effort into managing our client group and can be seen everywhere on the sales floor. She is committed towards promoting T&T's App and WeChat group, increasing our WeChat groups by three within just a year! Not only does she actively shoot and edit photos and videos of products for promotion, but she also handles all customer complaints on social media in a timely manner and reports to the department heads, which has help to maintain the company's image a lot. On top of all, Emma treats the weekly Demo seriously, always doing her best to promote our products and culture – all department heads are amazed by her achievements.
Emma never makes excuses, and bravely undertakes responsibilities. When other departments need her help, she never refuses. If she sees something that can be done within her capabilities, she will voluntarily help, to share the worries of others and solve the problem.
Emma, thank you for all your contributions. We are proud of you and you are a great role model for all of us to learn from!
(Central Parkway store) Store Admin Sherry Pan
Homesick wanderer finds comfort in e-commerce deliveries
Lunar New Year greetings was a huge event as I had a huge family when I was young. Dozens of kids were woken in the crack of dawn to visit elders to pay our respects. It was always lots of fun and quite the scene. Everyone lined up and there were so many people like being in a huge disco.
When you have a big family, figuring out seniority can be a headache. I have quite a few nephews who are around the age of my father. Just a few days ago, someone in the group asked me for red pockets. When I gave one out, his friends said, "Uncle, thank you for the red pocket!" Of course, they weren't greedy for a red pocket, but mainly wanted to chat.
I couldn't help but miss my family overseas who are also missing me. I watched as online customers ordered goods for delivery during the Lunar New Year, each box and bag was a manifestation of our customer's mood and anticipation of the new year. I decided to transfer all my emotions towards the festivities into caring for the community, delivering goods as quickly as I could into our customer’s hands. Being able to bring our customers satisfaction and joy has brought this homesick e-commerce wanderer some comfort during the festivities.
(Store Support Centre – Eastern Region) Digital Department Yongtao Zhao
Ensure speech and action do not cross the line
In the workplace, we communicate and work with our colleagues on a daily basis. Some people think they are close with their colleagues, and will repeatedly make unnecessary physical contact during work, making the other party uncomfortable; someone even sent an indecent video in their work WeChat group, which is completely unacceptable.
These actions all constitute harassment, and disciplinary action is necessary. The company's "Workplace Discrimination, Violence, Bullying and Harassment Policy" states that bullying and harassment includes repeated, or a single incidence of serious behavior, comments, actions or gestures that cause continuous, harmful effects to other colleagues. The company will carry out disciplinary action according to the seriousness of the behavior, up to and including dismissal.
T&T is a big family. Within this big family, we need to be mindful our own behavior is appropriate and do not cross the line. Do not make any physical contact which may make others feel uncomfortable. Sending indecent videos or texts in work chat groups is also strictly forbidden. If anyone feels offended or uncomfortable by the words or actions of another person, please bring this up with the person, or report it to your supervisor. A healthy and harmonious work environment that allows "Work Life Happy" for everyone can only be created if we all work together.
Human Resources Department
2023 P3 Outstanding Staff of the Store
Comments