加東版 2023 第十三期
祝福大家耶誕快樂，
新的一年萬事如意！
親愛的夥伴們：
歡慶耶誕，喜迎新年，在這歲末年終，我要代表大統華大家庭，向大家送上最誠摯的祝福和感謝之情，祝願每一位夥伴和親愛的家人，平安、快樂，無論是與親人共度溫馨時光，還是與好友同享歡樂時刻，都能感受到滿滿的愛和幸福。
回顧過去一年，世局風雲變幻，民生物價飆升，我們的經營成本也跟著上升。雖然困難重重，我們始終不忘初心，堅守價值觀，力爭新鮮第一、不斷創新革新、確保食品安全，全心全力做到物超所值，讓顧客滿意。客人都給我們點讚，這讓我倍感自豪。
過去的一年，我們也從未停止開新店的腳步，為更多社區提供優質的生活服務。同時我們更吹響了進軍美國的號角，儘管在一個全新的國度我們是新手，面臨著種種挑戰，一年來也在美西新市場的開拓上，取得了非常可觀的進展，這是大家共同的勝利。
前進2024，新的戰役即將開始，我們將繼續做對的事，繼續勇敢成長，繼續攜手並肩，要讓每一位顧客都感受到我們的用心。新的一年充滿無限可能，讓我們一往直前，把“Food for Joy”這個戰鬥目標帶給更多的消費家庭，讓大家都能吃出幸福感。
最後，我要再次感謝這個大家庭中的每一位好夥伴，正是因為你們的不懈奮鬥，大統華才能站上今天的高峰。我們有幸生活在美麗的加拿大，相互擁有，彼此支持，每一天都充滿小確幸。衷心送上滿滿的祝福，祝福大家耶誕快樂，新的一年萬事如意！
Tina Lee
CEO
Very Helpful的阿德姐
在一個平凡的周日上午，顧客又一次表揚了WB店點心組的阿德姐。了解她的同事並不意外，因為這種事情時常發生在阿德姐身上。是因為她永遠都笑容可掬，和藹可親嗎？還是因為她耐心誠懇，手腳麻利？這些都對！除此之外，要是你知道她對「服務」的定義，就更會恍然大悟。
阿德姐真正的服務是不只是為顧客送上商品，而是要事無鉅細的站在顧客的角度去想去做，時刻都做好「陪顧客多走一哩路」的準備。如此樸實無華而又深刻無比的理念，讓阿德姐在大統華點心組的10幾年工作中，贏得了無數顧客的讚揚，亦令她在這崗位上獲得了非凡的工作快樂。她永遠都會在關鍵的時刻出現，比如當新員工需要培訓時、當需要有人加班時，又或是當顧客和同事需要幫助時……真是我們部門的驕傲和支柱。
有道是：一個人偶爾做一件好事不難，難的是十年如一日地一如既往。能夠不改初衷地嚴以律己，寬以待人。那是因為阿德姐對「服務」的解讀和對自己理念的堅守。相信現在，你也一定更了解我們Very Helpful 的阿德姐了。
(Woodbine分店) 廚食部 James Fang
創新求變、不墨守成規
今天我的分享是關於贏的文化中的創新求變，不墨守成規。我的理解是：Embrace change and step out of your comfort zone。
在做進軍美國的項目時，剛開始大家的想法比較簡單，只要把我們在加拿大成功的經驗搬過去應該就可以了。可是，大家在做項目的過程中發現，加拿大和美國有非常多不一樣的地方，比如食品規則、員工法規和物流規劃等等。這些不同，需要我們依據當地的法規、文化以及需求做出改變，並且在改變中學習新事物，融入當地的文化。在做決策時，需要想得更加完善和謹慎，不能只是以加拿大的角度來看待事情。
進軍美國的項目不僅僅是公司的一個擴張，更是團隊和個人的成長，我非常珍惜參與這個項目的機會，我也期待著，繼續與大統華的各位同事們努力，一起幫公司成功前進美國！
(東岸分店支援中心) CEO辦公室Serena Tu
不要利用職務之便違規
大統華的好商品越來越多，在超市工作的好處和方便之一，就是可以接收第一手的商品促銷打折信息。然而，這卻誘發了一些同事的不當行為。當收到信息時，有的同事會迫不及待興奮地想要搶購，把員工購物注意事項拋諸腦後。
在主管賦予同事信任的狀況下，近期利用職務之便的違規行為有所增加。有同事得知新鮮限量的商品到貨時，便利用上班時間，以巡場之名，行購物之實，到後場先挑選好自己想要的商品，然後請其他同事打包預留，等下班後再取走。也有同事在沒人注意的情況下，在部門裡自行處理商品後，貼上較低價格的標籤，最後以低價購得高價商品。
這些行為不僅僅是違反員工購物規則，更是違反公司誠實正直的文化。工作帶給我們便利的同時，同事要明辨自己是正在上班的員工，而不是來店搶購的顧客，時時提醒自己在對的時間做對的事。違反誠信的行為，公司絕對不能接受，千萬不要因為一時的僥倖心理，而犯下大錯。
(人力資源部)
2023 P12 分店最佳員工榮譽榜
2023 Period 13
Wishing you a joyful holiday season!
Dear Team,
As we head into the holidays and start gearing up for the new year, I want to extend warm wishes and a heartfelt thanks to everyone in the T&T big family. May you all enjoy cozy moments with your loved ones, embracing the joys of this holiday season. Take a well-deserved break to relax, unwind, and recharge after a year of hard work – you’ve truly earned it!
Looking back at the past year, it's been a wild ride – together we navigated inflation, supply chain disruptions, and increasing competition in the East Region. In the face of these uncertainties, we stood tall, true to our values, and worked together to overcome obstacles. It’s a testament to the strength of our team, and the spirit that defines our T&T family.
Amidst the turbulence, we maintained our focus on putting the customer at the center of what we do. Our commitment to freshness, food safety, innovation, and great value for money continue to bring joy to Canadians. We didn’t just weather the storm, we embraced it as an opportunity to push the boundaries of what we can achieve together. I’m proud to share that, despite these challenges, we didn’t slow down. We continued to open new stores in Canada, and made significant progress towards establishing our first store in Washington, USA. With this growth, we can continue to serve more communities, and that is a victory that belongs to each and every one of you.
Heading into 2024, we will continue to grow. There are endless opportunities for us, and we will embrace them with courage, unity, and an open heart. I’m excited about the growth and success that lie ahead for all of us. Thank you for your dedication and hard work – I’m grateful for all of you.
As we enter the holiday season, let’s not only celebrate our professional achievements, but also cherish the joys of the season with our loved ones. We're fortunate to live in a beautiful country, supporting each other and finding the little moments of joy every day.
Wishing you all a safe and happy holiday season, and looking forward to a prosperous and successful new year!
Tina Lee CEO
The very helpful Tak
On an ordinary Sunday afternoon, Tak from the WB store’s dimsum team once again receives praises from a customer. Colleagues who know her aren't surprised, because these were frequent occurrences with Tak. Is it because she is always smiling and approachable? Or is it because of her patience, sincerity and efficiency? It's all of the above! Besides this, once you know her definition of 'service', you will have an even better understanding.
Tak's true service goes beyond delivering goods to customers, but involves thinking based on the customers' perspective. She is always prepared to go the extra mile. This simple yet profound concept has earned Tak countless praises from customers over a decade at T&T's dimsum team, and has also brought her exceptional job satisfaction. She always appears at the most crucial moments, like when a new employee requires training, when someone is needed to work overtime, or when a customer or colleague requires assistance... She is truly the pride and backbone of our department.
As the saying goes: it is not hard for someone to occasionally do a good deed, the real challenge is to do so consistently. The ability to uphold self discipline, and show generosity to others, all stem from Tak's interpretation of service and her commitment to her own principles. I trust that you now have a better understanding of our very helpful Tak.
(Woodbine store) Kitchen Dept. James Fang
Embracing change and not sticking to traditional ways
What I would like to share today is related to our winning culture – Embrace Change and not stick to traditional ways. My understanding of this is to: Embrace change and step out of your comfort zone.
When initiating the project to enter the US, our ideas were relatively simple, and that was to replicate our successful experience here in Canada and apply it in the US. But as the project unfolded, we found out there were many differences between Canada and the US, like food regulations, employment laws and logistics planning, etc. We need to make the necessary changes based on local laws, culture and needs, and involved learning new things and assimilating into local culture. We had to think more comprehensively and cautiously when making decisions, and cannot look at things purely from a Canadian perspective.
Entering the US is not only part of the company's expansion plan, but also a journey of growth for our team and as individuals. I truly appreciated the opportunity to be a part of this project, and look forward to continue working hard along with my colleagues to drive the company's success in the US!
(Store Support Centre – Eastern Region) CEO Office Serena Tu
Do not misuse your position for violations
As T&T continues to expand its range of quality products, one of the advantages of working at a supermarket is being able to receive firsthand news of product promotions and discounts. Yet this has led to inappropriate behaviour amongst some colleagues. Upon receiving this information, some colleagues will excitedly rush to purchase these products, completely disregarding the employee shopping guidelines.
Despite the trust our Department Heads place in our colleagues, there has recently been an increase in violations involving the misuse of job positions. Some of them, upon realizing that fresh and limited-stock items have arrived, will use the excuse of inspecting the area, when they are in fact shopping during work hours. They will select the products in the backroom, then ask their colleagues to wrap and keep it for them until their shift ends. There are also colleagues who will put a lower price label onto the item when no one's paying attention, allowing them to purchase higher priced items at a discounted rate.
Such behaviors are not only in violation of employee shopping rules, but also violates the company's culture of integrity. While our work may offer some conveniences, our colleagues must clearly recognize that they are on duty employees but not customers. We must always remind ourselves to do the right thing at the right time. The company will not tolerate any behaviour that violates trust. Avoid making grave mistakes driven by a fleeting sense of good luck.
Human Resources Department
2023 P12 Outstanding Staff of the Store
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